I recently had computer crash and system restore not work. I have two files on an external hard drive (BackUp 30-10-11 2011-10-30 15-35-33_C.CAL and BackUp 30-10-11 2011-10-30 15-35-33_C_1.NBF) that were created by Acer Backup earlier that I wanted to use but can not seem to get the program to run properly. If anyone could please let me know step by step how I can do this I'd greatly appreciate it. I'm afraid the "help" is not overly so...
hi sorry to hear you have problems check this link out its for acer support there are a number of links you can choose that should help you Support Home Page if not post back and i could help you your machine
Using Acer eRecovery Management to reinstall Drivers and Software >>>http://goo.gl/91qLs
My Computer
At a glance
Operating System : Windows 7 Home Premium Edi...Processor : Intel Core 2 Quad Q8300 @ 2500 MHzPhysical Memory :8GB Corsair4x 2GB 800MHz C5 ...Video Card : XFX 6700 AMD
Computer Manufacturer/Model Number
packard bell IXTREME M5722
OS
Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
CPU
Processor : Intel Core 2 Quad Q8300 @ 2500 MHz
Motherboard
Mainboard : Packard Bell (Acer EG43M )
Memory
Physical Memory :8GB Corsair4x 2GB 800MHz C5 DDR2
Graphics Card(s)
Video Card : XFX 6700 AMD
Monitor(s) Displays
Maestro 234DL - BenQ V2220 - BenQ VW2420H
Screen Resolution
Current Display :1920x1080p pixels at 60 Hz in HD LED
Hard Drives
Hard Disks : WDC (1000 GB)
Drive C: (Hard Disk) : 428 GB available on 491 GB
Drive D: (Hard Disk) : 426 GB available on 492 GB
SAMSUNG spinpoint HD103SJ 1000.2 GB
(X 2) KINGSTON SSD NOW V 30GB
PSU
XFX ProSeries 550W PSU
Case
PACKARD BELL IXTREME
Cooling
System Blower Current: 150mA Air Flow16CFM ;Akasa 90mm rear
EXTRA COOLING>(FAN CONTROLLER) PC Bay Cooler 3 x 40mm fans; Akasa AK-HD-BL Blue hard drive cooler 2 x 40 mm fan 4500 rpm 29.7 dBA
Bios> American Megatrends Inc.
Version : P01-A1
Date : 08/31/2009
Nothing there to help... the above two files were made when I thougth I was creating a disc image for my computer but can not seem to get them to work... when I open acer backup manager and select "restore" it asks me if I want to let the program make changes so I select "yes" and a new window opens....
In the "Restore" window... nothing happens if I click on "Disk Image" top right corner...
In the "Source" box if I click on "image I'm able to navigate to the external hardrive (in my case H:\) where the file.... "BackUp 30-10-11 2011-10-30 15-35-33_C.CAL" is the only one of the two that shows and if I select it....
This shows up in the "Source:" box... BackUp 30-10-11 2011-10-30 15-35-33_C...
And in the window below "Restore Point:" under date the date as above shows witht the time 14:35 and 180.66 GB size....
But the "Destination:" seletor tab does not allow for me to make any selection as I would wish ie the "C:" drive
Now if I click the "Restore" button on the bottom nothing happens but if I hit return it just shuts off the program...
i had this problem with a desktop pc a packard bell( which acer now own) there restore did not work so i made a recovery disc for windows 7 have you one of these?
you normally have your back up oem files on the main hard drive in a partition like d or e
My Computer
At a glance
Operating System : Windows 7 Home Premium Edi...Processor : Intel Core 2 Quad Q8300 @ 2500 MHzPhysical Memory :8GB Corsair4x 2GB 800MHz C5 ...Video Card : XFX 6700 AMD
Computer Manufacturer/Model Number
packard bell IXTREME M5722
OS
Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
CPU
Processor : Intel Core 2 Quad Q8300 @ 2500 MHz
Motherboard
Mainboard : Packard Bell (Acer EG43M )
Memory
Physical Memory :8GB Corsair4x 2GB 800MHz C5 DDR2
Graphics Card(s)
Video Card : XFX 6700 AMD
Monitor(s) Displays
Maestro 234DL - BenQ V2220 - BenQ VW2420H
Screen Resolution
Current Display :1920x1080p pixels at 60 Hz in HD LED
Hard Drives
Hard Disks : WDC (1000 GB)
Drive C: (Hard Disk) : 428 GB available on 491 GB
Drive D: (Hard Disk) : 426 GB available on 492 GB
SAMSUNG spinpoint HD103SJ 1000.2 GB
(X 2) KINGSTON SSD NOW V 30GB
PSU
XFX ProSeries 550W PSU
Case
PACKARD BELL IXTREME
Cooling
System Blower Current: 150mA Air Flow16CFM ;Akasa 90mm rear
EXTRA COOLING>(FAN CONTROLLER) PC Bay Cooler 3 x 40mm fans; Akasa AK-HD-BL Blue hard drive cooler 2 x 40 mm fan 4500 rpm 29.7 dBA
Bios> American Megatrends Inc.
Version : P01-A1
Date : 08/31/2009
EXTRA COOLING>(FAN CONTROLLER) PC Bay Cooler 3 x 40mm fans; Akasa AK-HD-BL Blue hard drive cooler 2 x 40 mm fan 4500 rpm 29.7 dBA
Bios> American Megatrends Inc.
Version : P01-A1
Date : 08/31/2009
Yes I have the acer desktop which is the unit with the issue as well as a mac laptop which I could use for communications if need be to fix the desk top
EXTRA COOLING>(FAN CONTROLLER) PC Bay Cooler 3 x 40mm fans; Akasa AK-HD-BL Blue hard drive cooler 2 x 40 mm fan 4500 rpm 29.7 dBA
Bios> American Megatrends Inc.
Version : P01-A1
Date : 08/31/2009
Okay I've already tried that several times... the initial systems restore wouldn't work for me so I tried first to restore using my seagate dash board thinking it would restore the restore files so I could but all that did was to replace my files not my applications etc. So I then tried to start the feature that looks for system images I think and it can't find the files that I've mentioned at top... I believe that the two files... C.CAL and C_1.BNF were created by the Acer Backup Mang. program as a disc image and these were the files I was trying to find but it wouldn't let me
EXTRA COOLING>(FAN CONTROLLER) PC Bay Cooler 3 x 40mm fans; Akasa AK-HD-BL Blue hard drive cooler 2 x 40 mm fan 4500 rpm 29.7 dBA
Bios> American Megatrends Inc.
Version : P01-A1
Date : 08/31/2009
I went to the parent compay to find a solution and downloaded a trial version of their full program and tried and it told me the file was damaged and there was not way to fix it so I guess my question is moot now... on to new ones I'm afraid... lol but thanks
check this link out its for acer support there are a number of links you can choose that should help you 
