How to fix Customize Ribbon and Quick Access Toolbar?

soho1

soho1

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Outlook 2010 32-bit running on Win 7 Pro 64-bit - something is broken.

I cannot customize the ribbon and same for quick access toolbar.

All COM add-ons are turned off. Tried in /safe mode too.
 

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    customize_ribbon_is_blank.png
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  • quick_access_toolbar_no_choices.png
    quick_access_toolbar_no_choices.png
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what version of office are you running, as in things like Professional Plus, starter etc
 

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Laptop
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Dell
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Windows 7 Enterprise x64
CPU
Intel i5 Dual Core
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1366x768
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built in Keyboard
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I am having the same problem. In Microsoft Outlook 2010 I cannot customize the Quick Access Toolbar. The menu for the buttons that I could add to the toolbar are all greyed out! Please help!! Thank you, Greg
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional x64
Outlook 2010 Quick Access Toolbar - all greyed out

Running:
MS Office Professional Plus 2010 (32 bit)
Windows 7 Pro (64 bit)
Ditto: cannot customize the QAT - it is all greyed out. It's functionality has stopped working :cry:
Just completed the regular 'Tuesday Windows updates' last night (Tuesday Dec 8, 2015) and since then, the QAT has stopped working.
Tried to repair Office Pro 2010 via Control Panel and reboot - no luck
Any suggestions, please?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo T420
OS
win 7 Pro 64 bit
You could try doing an Office Repair. Open Control Panel, select Programs & Features, scroll down to Microsoft Office 2010, Right Click on it & select Change & that will open a couple of Repair options to try.
 

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Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
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Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
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I just found the fix. Uninstall last night's Windows Update to Office that ends in the numbers 4409. Uninstall via the Control Panel. Google "how to uninstall a microsoft update" if you need additional information on how to do this. Reboot afterwards. I was able to get everything back but the buttons on my inbox "Quick Access Toolbar". Please let me know if this works for you. GD
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional x64
Remille - YOU ROCK, Sir !! :) Uninstalled that pesky KB3114409 update and voila, all my customizations I enabled via the QAT returned!
  • How on earth did you know that specific update - from among 22 (I think), was the faulty one?
  • Do you think MS is even aware that they deployed a faulty update?
Thanks again!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo T420
OS
win 7 Pro 64 bit
That was the fix for me as well. Thanks Remille.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro 32 and 64
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