Hi, just registered on the forum, and also very new to the "tricks and fixes" etc........some time back in a previous life I had a computer (?) with XP and must have picked up some nasty, although Nortons was resident it didn't prevent the computer from going down with all hands etc.
Long story short, one day I switched on and got a message, full screen, that said, "we are sorry for the inconvenience but Windows has encountered a fault and must shut down", that was it......nothing responded to any key stroke or mouse movement....couldn't boot up....nothing worked.
So I assumed the HDD had failed, and bought another drive, re-installed XP and other programs etc.....booted up and it worked OK, back to normal......all other files on the old HDD not accessible.
I was told the system probably had a virus that shut down or disabled the operating system, so with a new HHD and a re-installed XP etc the system now worked.
I needed to access the files on the old drive, so I installed the old drive again, but as a slave, switching the DIP switches on the back as instructed to enable it, and it appeared on My Computer as drive D.
A big worry was that drive D might have a virus lurking there, so I scanned it with Nortons and it came up clean, no viruses to be fixed etc.......I know nothing past switching on a computer and pointing the mouse etc.
So I took a punt and went to My Computer and opened the Drive D .......lo and behold all the files were present and correct, except there was no trace of any Win XP files.
I took off most of the important files I wanted to keep and scanned each with Nortons before saving them to CD.
So far there has been no trace of any virus or a cause as to why XP suddenly disappeared off the HDD.
So maybe the answer to the Win 7 crash is to install a new drive, re-install Win7 on it and make the old drive a slave and attempt to access it as drive D to obtain the files.
The new drive will automatically be listed as drive C, and the slave as drive D, if the old drive is still working.
Ian