HP 2510 printer driver error 1627

[Patter57]

I am trying to install a new printer on moms computer. But sometime between the old printer (which she uninstalled) When I bought the new printer, it will not install the drivers.

Dell 660 (about 1 year old) wireless desktop
Windows 7 64 bit
Service pack 1
Corei3

Error: 1627
Call to Driver Package Install returned error 1627 for package C:\ProgramFilers\HP\HP deskjet 2510 series\Driver store\Pipeline\hpvplog.inf

Can't get event viewer to work.
Can't download Adobe flash

It will let me download or run a cd program with birthday cards and suc, like Hallmark.

The things I have done: I went to HP got the basic no frills driver and downloaded on computer. Ran it and got the same message. I tried to let windows find the driver, and no good on that.

I did a dell data back up of her computer. (Which I am on now) Made 3 discs. (Hope that it has all her stuff on it. )

I am also at my house so I can check the email if I get help. I have her computer here with me.

It gives me this text page to cure the problem. So it says. But not being an expert, but I think it was suppose to be a user box where you click next, do this, next. etc.

attached is the text page that it gives me.

Computer said I needed adobe flash. So when it popped up, I clicked on download, and it flew away. Then nothing.

Thanks for any help.
Jennifer

 

[bassfisher6522]

Are you sure you're installing the right bit driver/software package....eg 32 bit or 64 bit?

 

[Patter57]

It came with a disc. So I assumed it would know when I tried to run it. But since it wouldn't I went straight to the HP site, found the printer, found the driver, asked if it was 32 or 64, I said 64. Downloaded it and tried to run.

 

[bassfisher6522]

Ok...Try revo-uninstaller and uninstall all HP printer driver/software.

Revo Uninstaller Free Download - Program Uninstaller

 

[Patter57]

Okay, downloaded fine, but found no HP products.

 

[Patter57]

I thought maybe I should try loading a different printer. I loaded a Dell printer, with no luck. But came up with different errors.
0x800736B1 error , but event viewer still does not work, so can't look at that. while loading the cd, I got the IP intalled, Firmwall update utility installed, Dell printer manager installed. Then came up with another error

0x0000007f. And no drivers installed.

Sometimes I hate computers....but love you guys!

 

[bassfisher6522]

Sounds like something other than a corrupted installer is afoot on your system. I start with the basics by looking for viurs's and malware on your system. Then check if you have any missing/corrupt system files by running system file checker.

 

[Patter57]

She has macfee protection. I looked on it, and it doesn't seem to need anything. Says everything is fine. I thought maybe it was malware, macfee says none found.

As we speak, I am running the system file checker. I'll let you know if anything comes up.

Might try restore back to before she un-installed the printer. Think that would help or fix it? I don't know. I did restore first off when this problem arised, but only to May 11. Don't think that was far enough.

 

[Patter57]

System file checker did not find any thing.