HP Compaq 6730b

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xmun

New member
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I installed Windows 7 x64 successfully both fresh installation and upgrade from Vista x64. All drivers installed but I didn't manage to get the fingerprint reader to work.

When I made a fresh installation, using the driver on AuthenTecs website for Win7 64, the Biometric Devices lists the device but marks it as unavailable.
If I use HP Protect Tools, it does not detect my fingerprint reader at all using this driver or the driver that comes with it.

When I ran an upgrade installation from Vista, HP Protect tools service did not run correctly and thus i was unable to log in at all.

Ideally I would like to use Authentecs drivers with 7's native support for biometric devices. If someone has managed with a model similar to mine, I would appreciate simple instructions or workarounds you may have used.

Cheers!

BTW: the fingerprint scanner model is AES2810
 

My Computer

OS
Windows 7
Hi, xmun, and welcome to the forums.

I have a 2710p and my upgrade was flawless.

However, looking at downloads available for yours, I see a couple in particular that you may *not* have installed that are going to be critical:

HP Compaq 6730b Notebook PC -  Download drivers and software - HP Business Support Center

Those are needed after Vista is upgraded to SP1 - specifically because of some of the files that SP1 changes.

Thus, it is safe to assume that W7 also changes at least some of the same files, and these updates (or at least some of them) are going to be necessary....
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    The Beast Model A (homebrew)
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    Windows 11 21H2 Current build
    CPU
    AMD Ryzen 9 3950X
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    MSI MEG X570 GODLIKE
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    4 * 32 GB - Corsair Vengeance 3600 MHz
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    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
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    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD
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    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Plat
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
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    SteelSeries Apex Pro Wired Gaming Keyboard
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    SteelSeries Apex Pro
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    Logitech MX Master 3S | MX Master 3 for business
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    AT&T LightSpeed Gigabit Duplex Ftth
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    Windows Defender + MB 3
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    Nightly (default) + Firefox (stable),Chrome, Edge
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Latitude E5470
    OS
    ChromeOS Flex Dev Channel (current)
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics Card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
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    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
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    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
tried them still same issue - I'm giving up on Windows 7 on this particular system at the moment.
 

My Computer

OS
Windows 7
pls help

hi there i have the same pc, compaq 6730b, but i dont know which driver use for the ethernet device, could you help me ?
 

My Computer

OS
windows vista 64
I kept the one that was automatically installed with Windows 7
 

My Computer

OS
Windows 7
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