This issue is on a wireless connection on a Hp Pavilion dv7-6123cl
My internet is Comcast-Cable Blast
My modem-router is a ARRIS TC862
I avast as my anti-virus softwareMicrosoft Windows [Version 6.1.7601]
My problem is that when I try to browse the web it takes a very long time to open a webpage. When I view a video it stops in the middle and goes around in a circle. I looked at the event log and it seems like I am getting a hug amount of errors with my signal. I have a thread in the BSOD with the exact error that it show and also some files that I uploaded that you might find helpful.
I have spent hours with Comcast support but nothing is solved.
Let me know if you need anything else and thank you for being here to help!
My internet is Comcast-Cable Blast
My modem-router is a ARRIS TC862
I avast as my anti-virus softwareMicrosoft Windows [Version 6.1.7601]
Code:
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Deborina>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Deborina-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 8C-A9-82-99-14-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
Physical Address. . . . . . . . . : 8C-A9-82-99-14-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:c:ac00:3e3:b97f:88df:4f1d:9db8(Prefe
rred)
Temporary IPv6 Address. . . . . . : 2601:c:ac00:3e3:fdb9:f75f:fab1:fe39(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::b97f:88df:4f1d:9db8%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, July 04, 2014 4:13:53 PM
Lease Expires . . . . . . . . . . : Friday, July 11, 2014 4:13:53 PM
Default Gateway . . . . . . . . . : fe80::faed:a5ff:fe9c:3041%13
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 327985538
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-90-81-71-2C-27-D7-AA-26-09
DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-27-D7-AA-26-09
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{B0BBE7D3-2C48-435D-B133-74AC62DDBBAB}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.ca.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:28a7:11f7:cd52:39c1(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28a7:11f7:cd52:39c1%16(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
My problem is that when I try to browse the web it takes a very long time to open a webpage. When I view a video it stops in the middle and goes around in a circle. I looked at the event log and it seems like I am getting a hug amount of errors with my signal. I have a thread in the BSOD with the exact error that it show and also some files that I uploaded that you might find helpful.
I have spent hours with Comcast support but nothing is solved.
Let me know if you need anything else and thank you for being here to help!
Last edited by a moderator:
My Computer
At a glance
Win 7 HOME 64biti-5 2.3ghz
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- HP Pavillion dv-7 6123d
- OS
- Win 7 HOME 64bit
- CPU
- i-5 2.3ghz
- Antivirus
- avast
- Browser
- IE 11 or Firefox