HP Pavilion DV7, Win 7 Ult 64bit, sleep mode freezes co

[Boodah]

I was one of the lucky people who got an advance retail copy of Win 7 Ultimate. I've installed it on my HP Pavilion DV7 laptop and have discovered that both sleep mode and hibernate mode cause the computer to lock up completely requiring a forced power down. When entering sleep or hibernate mode the screen will shut off, you'll see a few seconds of HD activity and then the computer completely locks up. The backlit multimedia keys above the keyboard remain lit (these normally turn off in sleep or hibernate mode) and all keys and buttons are unresponsive except the power button, which I can hold down for 5 seconds to force a power-off. The laptop shipped with Vista Home Premium, both sleep and hibernate modes worked perfectly with Vista.

I have updated the BIOS to the latest one which HP says is needed as it adds Win 7 support. I have read the other threads on this site a few others talking about making changes to the various power settings, I have tried all of those suggestions and nothing seems to work. Unfortunately, the BIOS on this laptop does not have settings where I can edit the S1 and/or S3 modes but, again, sleep/hibernate worked perfectly under the previous OS. Has anyone seen something similar on another system and managed to fix it?

*SOLVED* See this URL: http://community.logmein.com/logmein/board/message?board.id=31&thread.id=921

 

[H2SO4]

I'd suggest sourcing the latest updates for your NIC/audio/video/AV drivers directly from the vendors, and testing what happens when all drivers are updated as much as possible.

Power state transition lockups are almost always caused by incompatibilities with the BIOS or bugs in drivers.

 

[Boodah]

I'd suggest sourcing the latest updates for your NIC/audio/video/AV drivers directly from the vendors, and testing what happens when all drivers are updated as much as possible.

Power state transition lockups are almost always caused by incompatibilities with the BIOS or bugs in drivers.

I agree, in my experience that's usually the case hence why I checked on HP's website prior to installing Win 7 (which is where I got the updated BIOS).

 

[DarkXeno]

Hi Boodah, I myself have a HP DV7 can you fill out your full system specs in your userCP just so I know what type of Dv7 you have there are two of them out there the Intel and AMD. I have the AMD and found that the multimedia key softpaq was a problem during RC but in RTM the lastest driver worked fine.
Now the next question for you was this an upgrade or clean install? I tested the upgrade and had more problems with that route but when I did a boot off the Win7 DVD and wiped the drive clean and did the install I had no problems what so ever.

 

[Boodah]

My userCP has been updated to reflect my information. As a test I removed the HP SmartMenu and the QuickLaunch buttons but this has had no effect. This is an upgrade install, not a clean install, as I'm trying to avoid having to go that route. The upgrade install has gone perfectly except for this single issue. I've also discovered something interesting...if I boot the machine, I can either hit the power button or choose "Sleep" as soon as the login prompt appears and the machine will sleep properly. If I wait a few seconds after the login prompt appears and attempt to put the machine into sleep mode it locks up, so something appears to be loading in the background after the login prompt appears that's interfering with sleep mode.

 

[DarkXeno]

Ok there could be a lot of items since it was an upgrade. Try to look at event viewer and see if there is any error messages there. Also look at msconfig and see what is loading when the machine boots.

 

[Boodah]

Nothing in the EventLog that would tell me there's something specifically going wrong, plenty of stuff loading at boot but again, nothing that's a giveaway. As an experiment I popped a new drive into the laptop and did an install from scratch. When the install finished I took a look at the power options and discovered that sleep mode isn't even listed as an available mode on the machine, I could only choose between Power Off and Hibernate as actions, so I'm guessing there's some bits that HP is going to have to include as a patch to support sleep on this particular model of DV7 under Windows 7. Interesting, I've never seen a machine where sleep wasn't supported.

 

[DarkXeno]

LOL now that Im home and looking at my DV7 I see power off or hibernate. When i used Vista sleep and hibernate never worked. If you test you will see that the hibernate comes back rather quickly so sleep is not needed, but i still understand that some would like to use sleep mode. I never liked sleep mode even back in XP days never got it to work the way it should.

 

[Boodah]

Unfortunately, sleep mode is rather imperative for me in the long run. My machines are configured to wake themselves up from sleep mode to be automatically backed up to the Windows Home Server. The machine can't wake itself up from hibernation mode for this, unfortunately, so for now I'm going to have to do it manually.

 

[Boodah]

By the way, I forgot to mention I logged into HP's website this morning to check for updated drivers/firmware and ALL drivers/firmware for this laptop for Windows 7 are now gone, HP appears to have pulled them.

 

[Kari]

I have a HP dv7-1199eg. Everything works just fine, I've had one crash in several months now and that was my own fault; I tried to install software I knew to be incompatible.

I'm one of those few who believe an upgrade installation can be as good as a clean one, when it's done right. You can read more about my upgrade here.

I've done the same to a number of HP laptops now. Restoring factory defaults with Vista and bundled software plus all the drivers, then upgrading to Seven. No problems, not a single crash except the one I mentioned earlier.

Maybe you should try this if nothing else helps?

Kari

 

[Boodah]

There's always a chance that doing something like an upgrade install from factory default installation could fix the sleep problem, but I suspect it would not. Up until yesterday HP had a new firmware available for download which was needed if you were going to install Windows 7 on my model of laptop. For some reason this firmware update has been pulled and no longer shows up on HP's website. Every problem I've ever had involving sleep and hibernate modes was an issue with the bios of the machine so, in this particular case, I'm betting I'm not the only person that had a problem with that new bios which is why HP pulled it. For the time being I can live without sleep mode so I'm holding out for a new bios. Just as an experiment I'll use an extra HD to try what you suggested to see what happens and I'll let you know.

 

[Kari]

Boodah, I saw the same thing happening. A few weeks ago when checking yhe HP drivers website, there was a flash BIOS utility for my HP d7. Nothing else, only the BIOS. I decided to ignore this and now it's gone.

Doesn't this tell something to you? If you flashed your BIOS with this later removed utility, I would go back and download the same utility from Vista drivers and try to flash my BIOS with that.

What I tried to say earlier is that Pavilion series laptops work flawless perfectly with Vista drivers.

Kari

 

[Boodah]

The BIOS flash that was under the Windows 7 drivers was for BIOS rev. F.2C, which supposedly added Win 7 support. A check of the Vista drivers area shows the latest BIOS as F.2C. On a whim, I reverted to the previous BIOS which was F.2A but it solved nothing, the sleep problem remained.

 

[Boodah]

Did a full recovery to Vista, updated it, then upgraded to Win 7, still no go. Hope HP releases the appropriate fix soon.

 

[Boodah]

Weird, checked HP's website earlier today, still nothing. Now, I log into their website and the Windows 7 driver sections are back, yet still contain the exact same files as before those sections were pulled. I wonder what the deal is.

 

[Kari]

I checked the specs of your laptop, it is technically almost identical with mine. I still can not understand what could cause you issues. I've installed Seven now on three Pavilions, never had a problem.

Two things that comes to my mind: first, if you have installed the quick Launch Buttons you should remove it. It has known issues with Win7. And second, have you installed the latest drivers for you chipset and nVidia card?

Other than that, I feel helpless.

Kari

 

[Boodah]

I checked the specs of your laptop, it is technically almost identical with mine. I still can not understand what could cause you issues. I've installed Seven now on three Pavilions, never had a problem.

Two things that comes to my mind: first, if you have installed the quick Launch Buttons you should remove it. It has known issues with Win7. And second, have you installed the latest drivers for you chipset and nVidia card?

Other than that, I feel helpless.

Kari

The only problem I'm having is the inability to put the laptop into sleep mode. I've tried the updated video driver and chipset driver, those have no effect on this condition. You indicated sleep mode doesn't work on your laptop, either. Does it work on the other Pavilions with Windows 7 installed?

 

[DarkXeno]

Hhmm, Boodah might be onto something here.

You guys both have the Intel chips on yours I have the AMD in my DV7. Sleep mode does not work on any of these laptops from what we are seeing here, I have a feeling that we might see another BIOS update soon as Win 7 is released. Im going to do some searching to see what others have found I will stop back if I find out more.

 

[Kari]

I checked the specs of your laptop, it is technically almost identical with mine. I still can not understand what could cause you issues. I've installed Seven now on three Pavilions, never had a problem.

Two things that comes to my mind: first, if you have installed the quick Launch Buttons you should remove it. It has known issues with Win7. And second, have you installed the latest drivers for you chipset and nVidia card?

Other than that, I feel helpless.

Kari

The only problem I'm having is the inability to put the laptop into sleep mode. I've tried the updated video driver and chipset driver, those have no effect on this condition. You indicated sleep mode doesn't work on your laptop, either. Does it work on the other Pavilions with Windows 7 installed?

That is a misunderstanding. Sleep and hibernate are working perfect on all Pavilions I / we have. Absolutely no problems.

Kari