Solved Hp printer B210a unable to scan

[Lesley Dick]

I am trying to scan using the B210a all in one and it works using the USB cable but not using the network connection. I have activated it but it keeps saying scanner component is broken and cannot copy or scan. It can definately still copy. Any suggestions would be welcome.

 

[TVeblen]

Sometimes a printer will have separate drivers for direct connection (USB) and network connection.

Does the B210a have a network driver on HPs website? Have you installed it?
Wired or wireless network?

 

[Lesley Dick]

I have installed a wireless driver which works ok when printing.

 

[TVeblen]

Check out this thread on HP support:
HP Photosmart Plus eAll-In-One B210a - scan issue - HP Support Forum - 449051
The solution is mentioned on page 2.

It seems to be a configuration issue (for some people) with WIA service.

 

[Lesley Dick]

Dear TVeblen
Thank you so much for helping me solve this problem. You're a star !!

 

[TVeblen]

Glad to hear it!