HP Printer

[edenforge]

Hi folks

I have an HP LJ P2015d printer on my work machine (Win 7 Ult x32) and have the printer shared.

I cannot access the printer from my Win 7 x64 machine, it can "see" the printer but refuses to connect to it, has anyone any suggestions perchance?

Cheers
Bob

 

[The Howling Wolves]

HP LaserJet P2015 Printer series -  Download drivers and software - HP Business Support Center

Select the driver for your system here.
Keep us posted if you need more help.

 

[edenforge]

Hi folks

OK I've re-installed the HP driver on the x86 machine, sharing is on.

When I try to install it as a "network printer" on the x64 machine it goes through getting the driver and installing the driver then at the end of the process it states that it cannot connect to the printer.

The Add PRinter box can see the printer: \\WORK\HP Universal Printing PL6
Next I get "downloading the driver"
then "finishing the installation"
then "Windows cannot connect to the printer"
operation failed with error 0x0000007e. which means nothing to me

Any advice gratefully recieved.
Bob

 

[The Howling Wolves]

See if this helps.. Go to Control Panel/ network sharing....
View attachment 89442
printer
View attachment 89443

 

[edenforge]

No difference I'm afraid

 

[The Howling Wolves]

Eden take a look at this tutorial
http://www.sevenforums.com/tutorials/69129-printing-troubleshooting-shortcut-create.html

 

[edenforge]

Hi folks

tried that, but as this is a printer on the network, attached to another computer and THIS computer will not connect to it, all I get is "no phisical printer installed"

Bob

 

[The Howling Wolves]

Here is one way to do it. Also it can be done without connecting printer through USB cable to Windows 7 machine.

1. Add Printer (click)
2. Choose local printer
3. Choose use existing port: print to file
4. If your printer is not listed, click windows update (requires internet).
5. Wait...
6. Check to see if printer is now listed.
7. Choose newly listed printer.
8. Printer will then install.

More...

1. Right click printer icon. Left click printer properties.
2. Click port tab.
3. Add new port. Local port
4. Type in address of shared printer ie \\Name or ip address of computer with attached shared printer\Shared printer name
5. Click general tab. Print test page. Run upstairs to see if your test page printed.

Eden while you try this I will get help coming.

 

[osholt]

Hi, I have a couple of thoughts on this issue.

1. Are you using Windows update to get the driver on the 64bit machine?

2. Is it possible for you to use a home group (if not permanently just temporarily)?

3. Does your printer have the optional Ethernet networking card installed (an Ethernet port on the back)?

Hopefully we can fix this problem .

Oli

 

[edenforge]

Hi, I have a couple of thoughts on this issue.

1. Are you using Windows update to get the driver on the 64bit machine?

2. Is it possible for you to use a home group (if not permanently just temporarily)?

3. Does your printer have the optional Ethernet networking card installed (an Ethernet port on the back)?

Oli

Hi

1. initially I think it tries to get the driver from the other computer, then states that it is installing, and then that it cannot connect to the printer.

2. probably

3. no, it is just a standard printer - shared.

Cheers
Bob

 

[osholt]

Hi, I have a couple of thoughts on this issue.

1. Are you using Windows update to get the driver on the 64bit machine?

2. Is it possible for you to use a home group (if not permanently just temporarily)?

3. Does your printer have the optional Ethernet networking card installed (an Ethernet port on the back)?

Oli

Hi

1. initially I think it tries to get the driver from the other computer, then states that it is installing, and then that it cannot connect to the printer.

2. probably

3. no, it is just a standard printer - shared.

Cheers
Bob

Try installing the 64bit driver from the HP website from the link previously mentioned and try again; if that doesn't work do the following.

Create a Homegroup using the tutorial at Create a homegroup (it doesn't matter which one you create it on as long as both PCs are joined to it) and then ensure that the printer is being shared through the Homegroup.

Then try and connect to your pronter via the Homegroup and see what happens.

I hope this works .

Oli

 

[edenforge]

Ho Oli

Sorry if this is asking the obvious, but:

Do you mean install the 64 bit driver on the 64 bir machine? i.e. the one WITHOUT the printer attached?

Apologies for not having tried any further, not too well at the moment.

Cheers
Bob

 

[osholt]

Ho Oli

Sorry if this is asking the obvious, but:

Do you mean install the 64 bit driver on the 64 bir machine? i.e. the one WITHOUT the printer attached?

Apologies for not having tried any further, not too well at the moment.

Cheers
Bob

Yes in answer to that .

Please install the 64bit drivers on the 64bit machine (the one that doesn't have the printer connected to it).

Oli

 

[edenforge]

Hi folks

This evening, when I switched the computer on to try your suggestion, Lo and Behold the network printer was installed and working.
No idea what has changed, but hey who cares :shock:

Many thanks for your advice.
Bob

 

[osholt]

Hi folks

This evening, when I switched the computer on to try your suggestion, Lo and Behold the network printer was installed and working.
No idea what has changed, but hey who cares :shock:

Many thanks for your advice.
Bob

As I always say, hardware has a mind of its own .

I'm glad it's working.

As you are new to the forum I thought you might like to know how to mark threads as solved as well as the uses of some of the other buttons.

To the top right of this post you will see 3 icons. An orange (+), a set of scales and a red and white warning triangle.

The orange (+) or blue (-) denotes whether a user is on or offline (orange = on, blue = off).

The scales are used to give rep points; click this button if someone has helped you significantly or solved your queries (only give this to posts that you think really deserve it).

The red and white warning triangle is used to denote either an abusive post OR to mark a thread as solved (just put solved in the box that comes up and the admins or moderators will mark it solved).

I'll mark this thread as solved for you this time.

Oli