HP Touchscreen Help

[hrdrck4evr]

I've got an HP tx2120 series laptop w/ Wacom digitizer. When I installed 7 yesterday, my touchscreen no longer works. The digitizer works fine, but the ability to tap my finger on the screen no longer exists. I've visited the Microsoft Catalog Update and downloaded a driver, but I don't know what to do once I unzip the file that I downloaded. Help please?

Or, if anyone had the same problem and found a fix, that would be greatly appreciated.

Thanks.

 

[rajinisback09]

Hi hrdrck4ever,
Find the location that the files were unzipped to. In that location is either a setup.exe or install.exe. You would run that.

If you are unable to find the location where the files became unzipped to you might want to install a program like Winzip or Winrar. After ward you right click on the .zip file (driver) you downloaded and there is an option where you can tell it to unzip to a location that you are familiar with like My Documents folder.

Raj

 

[torrentg]

The only time I ever used Microsoft Catalog Update, it gave me a .cab file. I unpacked it but there was no setup.exe. I don't know if that's how they have all the drivers, but if yours is, install it using the device manager.

 

[hrdrck4evr]

That's the problem; there is no setup or batch file. And this isn't the only driver I've tried to download from the Microsoft Catalog without a way to set it up...

 

[torrentg]

yep. So unpack, use device manager to install using the .inf that's in the directory you unpacked to.

 

[copernicus]

Did the touchscreen work before installing the wacom drivers?

Also what do you mean by:

The digitizer works fine, but the ability to tap my finger on the screen no longer exists.

 

[hrdrck4evr]

yep. So unpack, use device manager to install using the .inf that's in the directory you unpacked to.

When I try to update the "Generic PnP Monitor" driver to the new one, it tells me that the driver is already up to date. I'm assuming that there is a way to have Device Manager just install directly from an .inf that I select, but I haven't figured out how...? EDIT: I figured out how to install from an .inf but then it told me that the driver I downloaded isn't compatible with 32-bit; it is, however, the only one available on the Catalog with Windows 7...

Did the touchscreen work before installing the wacom drivers?

Also what do you mean by: The digitizer works fine, but the ability to tap my finger on the screen no longer exists.

This tablet comes with both active digitizer (Wacom pen) and passive (touch/dummy pen) abilities. So I can still write on the tablet using the active digitizer, but the passive touch no longer is responding at all.

As for before, when I was working in Vista (I directly upgraded to W7) both active and passive worked perfectly.

 

[torrentg]

When I try to update the "Generic PnP Monitor" driver to the new one, it tells me that the driver is already up to date. I'm assuming that there is a way to have Device Manager just install directly from an .inf that I select, but I haven't figured out how...?

In device manager, right click the generic monitor, choose "update driver software". Then "browse my computer for driver software." Then click "let me pick from a list of device drivers on my computer." Then click "have disk." Then click "browse." Now you can go and find your .inf, click on it and then hit open.

 

[hrdrck4evr]

In device manager, right click the generic monitor, choose "update driver software". Then "browse my computer for driver software." Then click "let me pick from a list of device drivers on my computer." Then click "have disk." Then click "browse." Now you can go and find your .inf, click on it and then hit open.

See above. I tried. It told me that the driver was not compatible with 32-bit...

 

[torrentg]

I think this is the Vista page for your laptop from HP. A driver from here may do the trick.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=3289495&lang=en

 

[hrdrck4evr]

I think this is the Vista page for your laptop from HP. A driver from here may do the trick.

Select software and drivers 

My touchpad drivers are up to date (downloaded from Windows Update this morning).

And, I've already tried getting a driver from the HP webpage; their updates recognize that I'm not running Vista and therefore refuse to proceed with the installation.

 

[torrentg]

Ok, so try installing in compatibility mode for Vista by right clicking the install file, choose properties then compatibility tab.

 

[hrdrck4evr]

Ok, so try installing in compatibility mode for Vista by right clicking the install file, choose properties then compatibility tab.

Running in compatibility mode let me run the install, so thanks for that The actual support page for my computer is Select software and drivers 

Still cant find a way to make touch work though