Solved I can't install Microsoft Security Essentials

[KCav]

Downloaded mseinstall.exe, MSEInstall Package version 4.1.522.0 to PC running Windows 7; ran installation wizard and it could not complete the Security Essentials installation. Error code 0x80070643

Clicked link to "Get help on this issue." It said either some other security programs are running or you're missing some prerequisites. Perform the following steps:
Step 1 - remove other anti virus programs
Step 2 - Completely uninstall Windows Live OneCare

I ran appwiz.cpl, removed Malwarebytes and SuperAntiSpyware and manually deleted folders and files left behind. Also downloaded OneCareCleanup.exe, Self-Extracting Cabinet, version 6.1.22.0; ran As Administrator, it said, "Windows Live Cleanup tool is shutting down;" went to How Do I Uninstall Anti-Virus software; clicked on a link to Microsoft Virus and Malware Forum; found hundreds of posts about problems installing MSE and directions on where to find cleanup tools. I ran several clean-up tools, no change, I still can not install Microsoft Security Essentials.

I would like to create a log file and determine the exact cause for the failure of mseinstall.exe, MSEInstall Package version 4.1.522.0 to install correctly on my real-time, anti-virus free PC . Can someone help me?

 

[fireberd]

I'm running Malwarebytes along with MSE and they do not conflict. Something else you have (or had) could be interferring.

After you uninstalled, whatever you did, you must first restart the PC before attempting to install MSE. If you try without restarting the original problem can still be there.

 

[KCav]

I'm running Malwarebytes along with MSE and they do not conflict.

I too have been running Microsoft Security Essentials on my PC along side Malwarebytes. I usually leave continous protection turned on, and once a week run a Full scan. I have the free versions of Malwarebytes and SuperAntiSpyware installed. I run them once a month. I have had no conflicts even when I run them simultaneously.

I decided to temporarily uninstall MSE because I was installing a new hard disk and wanted to change its location from the primary to seondary disk. I would like to know what programs are causing the MES installation Wizard to shut down.

KC

 

[Layback Bear]

To the best of my knowledge MSE must be installed on the disk and partition Windows 7 is installed on. Windows 7 must also be genuine.

 

[KCav]

MSE must be installed on the disk and partition Windows 7 is installed on. Windows 7 must also be genuine.
View attachment 255574

I changed my mind, I plan to reinstall MSE on the system disk along side Genuine Windows 7.

 

[KCav]

Microsoft Securities

This is what my Registry contains for Windows Defender.

HEY_LOCAL_MACHINE > SOFTWARE > MICROSOFT > Windows Defender > Real-Time-Protection
DisableOnAccessProtection Data 0X00000000 (0)
DisableRealTimeMonitoring Data 0X00000000 (0)

I have Windows Defender Real Time prtection turned On. Most recent scan about 1 hour ago, No harmful or unwanted software detected.

Do you think that in my case Windows Defender is interferring with the installation of Microsoft Securities Essential?

 

[KCav]

The msmpeng.exe process is used by the Microsoft Windows Defender to perform spyware scanning procedure

The conflict between the MSE Installation Wizard and my system might be caused by a real time application such as spyware scanning. Therefore I installed Autorun - either it didn't find any conflict or I don't understand how to use the information it provides.

KC

 

[KCav]

Your right about it reverting back to Defender. But no it doesn't use the memory hogging process, (MsMpEng.exe).

I use Microsoft Security Essentials because it is noinntrusive. I have no way of knowing how effective it is in combatting virus attacks, malware, spyware, the whole catastrophy, so from time-to-time I like to run other protection software.

KC

 

[whs]

Defender and MSE is the SAME thing. If you have Defender, you cannot install MSE because it is the same MsMpEng.exe process.

 

[Layback Bear]

Let us know how things go for you.

 

[Phone Man]

Defender and MSE is the SAME thing. If you have Defender, you cannot install MSE because it is the same MsMpEng.exe process.

They are the same in Windows 8. In Windows 7 MSE is a combination of Windows Defender and an Anti-Virus program and MSE will disable Windows Defender when it is installed as it replaces its function.

Jim

 

[Anak]

0x80070643 occurs when there are problems with either the .msi installer or any of the versions of .NET Framework: Error codes “0x80070643” or “0x643”

If you don't feel it is a .msi or .NET problem have you seen this?
Installation Error 0x80070643 - when installing Microsoft Security Essentials. - Microsoft Community

You wanted to create an install log to see what was stopping the MSE install process, you may find your answer here, msseInstall.log, find it here:

(Vista/W7) - \ProgramData\Microsoft\Microsoft Security Essentials\Support\msseInstall.log

Make sure to unhide: http://www.sevenforums.com/tutorials/394-hidden-files-folders-show-hide.html first.

Or you can use ProcessExplorer


You may still have left over bits of MSE in its original spot on HDD #1, and the mse installer is seeing them when trying to install to HDD #2. You can try running these fixit's to clean them out.

There is a fixit for version 1 here: How to manually uninstall Microsoft Security Essentials 1.0.1963 if you cannot uninstall it by using the Add or Remove Programs item

Version 2 here: How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item

If you want to make sure onecare is gone try: OneCare install cleanup tool
Its good for XP/Vista so it should work for 7, but it is up to you to try it.

And, as Layback stated:

To the best of my knowledge MSE must be installed on the disk and partition Windows 7 is installed on.

I'm still looking to see if it can be done.

 

[Jacee]

Hi KCav .... Let's look at a couple of things.

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

Next, download DDS from one of these links:
DDS.com
DDS.pif

• Disable any script blocking protection
• Double click the dds icon to run the tool.
• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt <--- will be minimized in the task tray
• Save both reports to your desktop.

Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.

 

[KCav]

Let us know how things go for you.

I have uninstalled everyting but Windows and Microsoft Office; run clearner after cleaner, down loaded MSE from the MS website, and when I run the installation procedure it fails to complete the installation. It shuts down. The only thing I haven't done is log what is happening. Can someone tell me how to create a log file that records what files are being opened and where the failure occurs.

KC

 

[Anak]

KC,

Try this Fix-it: Fix problems with programs that can't be installed or uninstalled It is the replacement for the old Windows Installer Cleanup Utility (MSICUU2.EXE) that sometimes lead to more problems. I was having trouble uninstalling java on my nieces machine and it worked.

It found a couple of bad registry keys and patched another.

   Information

Important The Windows Installer Cleanup utility (MSICUU2.exe) that was previously referred to in this article was discontinued. Although the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components that were installed on the computer. Because of this, the tool was removed from the Microsoft Download Center. The Program Install and Uninstall troubleshooter is a replacement for that utility.

Source: How to troubleshoot problems when you install or uninstall programs on a Windows-based computer

EDIT:
I realized I didn't answer your question about creating a log file, would this help?
Creating an Error Log File for a Software Installation.

Here's a list of error codes: List of Error Codes and Error Messages for Windows Installer Processes

 

[Layback Bear]

Can you post one of these from your computer.

 

[Jacee]

Let us know how things go for you.

I have uninstalled everyting but Windows and Microsoft Office; run clearner after cleaner, down loaded MSE from the MS website, and when I run the installation procedure it fails to complete the installation. It shuts down. The only thing I haven't done is log what is happening. Can someone tell me how to create a log file that records what files are being opened and where the failure occurs.

KC

Yes, if you follow my above instuctions.