I can't shut down my computer

[phantom2000]

When i try to shut down or restart the computer it goes to a screen saying "Press esc for setup menu" but it's not doing anything. Every time i have to manually restart the computer. can anyone help?

 

[Corazon]

Hi and welcome to SevenForums.

We'll be glad to help you but we need details. A lot more details. My mind reader is currently out of commission.

• What can you tell us about your system and its specifications?
• Are you trying to shut down via the Start menu or by pressing the power button on your machine?
• Have you always had this problem or did it start recently?
• What does this screen saying "Press ESC for setup" menu look like exactly? Is it a window on the desktop, or a black screen with grey DOS-style text?
• Does it appear immediately or only after some moments during the shutdown process?
• How do you turn off the computer if you're not intending to just restart it?

 

[StalkeR]

Try with http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Kaktussoft]

When i try to shut down or restart the computer it goes to a screen saying "Press esc for setup menu" but it's not doing anything. Every time i have to manually restart the computer. can anyone help?

"Press esc for setup menu" is that on black empty screen? I think it's the main startup from BIOS (?)

 

[Corazon]

That was my thought too, but if that's the case then it should go away automatically after a few moments. If it didn't, it would mean the BIOS is hanging and not completing POST, and it would never manage to reboot into Windows.
There's no indication of this being the case.

 

[Kaktussoft]

That was my thought too, but if that's the case then it should go away automatically after a few moments. If it didn't, it would mean the BIOS is hanging and not completing POST, and it would never manage to reboot into Windows.
There's no indication of this being the case.

That's what I thought as well. But I definitely looks like a BIOS message

 

[phantom2000]

If i go for a factory restore will that help if it's a bios problem?

 

[williamgrout]

Have you tried the tried Shutdown in the Safe Mode? Press F8 while starting up and you will get the Safe Mode menu.

 

[Corazon]

Probably not.

You haven't actually answered any of the questions I asked you after your original post.

 

[phantom2000]

@Corazon

• [General]
  Version=Windows 7 Home Premium x64 Edition (Build 7600)
  Computer Name=TONY-HP
  System BIOS=HPQOEM - 1 InsydeH2O Version 03.60.48F.1A InsydeH2O Version 03.60.48F.1A (07/20/11)
  Processor 1 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
  Processor 2 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
  Processor 3 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
  Processor 4 Info=Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
  Default Browser=Google Chrome
  Default Browser Version=15.0.874.121
  Default Browser Location=C:\Users\TONY\AppData\Local\Google\Chrome\Application\chrome.exe
  Windows® Directory=C:\Windows
  System Directory=C:\Windows\system32
  Time Zone=Cen. Australia Daylight Time
  
  [Memory]
  Memory Load=27%
  Physical Total=7.95 GB
  Physical Free=5.74 GB
  Page File Total=15.90 GB
  Page File Free=13.39 GB
  Virtual Total=8192.00 GB
  Virtual Free=8191.86 GB
  
  [Drives]
  
  Drive | Type | Total Space | Used Space | Free Space | Percent Used
  -------------------------------------------------------------------------
  C:\ | Local Disk | 581.34 GB | 58.30 GB | 523.04 GB | 10%
  D:\ | Local Disk | 14.54 GB | 12.72 GB | 1.82 GB | 88%
  E:\ | CD Drive | 0 B | 0 B | 0 B | 0%
  G:\ | Removable | 0 B | 0 B | 0 B | 0%
  
  [Processes (Top 5)]
  
  Name | CPU | Mem Usage
  -----------------------------
  Unavailable | % | 0 B
  
  [Events (Last 5)]
  
  Date/Time | Log | Type | Source | Event | User | Computer
  -----------------------------------------------------------------------------------------------------------------------------------------------
  November 30, 2011 08:53:39 PM | Application | Information | Microsoft-Windows-LoadPerf | 1000 | NT AUTHORITY\SYSTEM | TONY-HP
  November 30, 2011 09:06:55 PM | Application | Information | Microsoft-Windows-CAPI2 | 4097 | | TONY-HP
  November 30, 2011 09:15:21 PM | Security | Audit Success | Microsoft-Windows-Security-Auditing | 4672 | | TONY-HP
  November 30, 2011 09:15:21 PM | Security | Audit Success | Microsoft-Windows-Security-Auditing | 4624 | | TONY-HP
  November 30, 2011 09:15:25 PM | Application | Information | Desktop Window Manager | 1073750834 | | TONY-HP
  
  [Network]
  
  Description | IP Address | IP Mask | Gateway Address | MAC Address | DHCP Server | Primary Wins | Secondary Wins
  --------------------------------------------------------------------------------------------------------------------------------------------------------------------
  ZTE Wireless Ethernet Adapter | 124.180.63.117 | 255.255.255.252 | 124.180.63.118 | 00:A0:C6:00:00:00 | 124.180.63.118 | |
  Microsoft Virtual WiFi Miniport Adapter #2 | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 8C:A9:82:34:8C:0B | | |
  Microsoft Virtual WiFi Miniport Adapter | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 8C:A9:82:34:8C:0B | | |
  Intel(R) WiFi Link 1000 BGN | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 8C:A9:82:34:8C:0A | | |
  Realtek PCIe GBE Family Controller | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | 68:B5:99:E1:5B:6B | | |
  Bluetooth Device (Personal Area Network) | 0.0.0.0 | 0.0.0.0 | 0.0.0.0 | CC:52:AF:07:3A:1C

• I'm trying to shut down from the start menu.
• It started recently.
• It's a black screen.
• Appears some moments during the shut down or restart process.
• This happens when restarting and shutdown. I just push the power button and boot it up manually.

 

[Kaktussoft]

Can you boot in safe mode or recovery environment (press F8)? Then shutdown machine normally. Same issue?

 

[Corazon]

Next time the "Press ESC for setup" message appears, I'd like you to actually do just that.

I wonder what kind of setup menu it'll put you into. Please describe in as much detail as you can.