I lost my Screen Resolution AND taskbar customize

[r2dizzle]

I am at a loss for words. Nothing has changed (video card drivers). 1 day it was there. the next it stopped working. No windows updates happened between the time of working and not. If anyone has an idea of what internally altered itself please feel free to add useful comments. It's not the end of the world, but this shouldn't be messing up. And i can't use the customize taskbar thing anymore. I can't do system restore because they deleted the restore point that would have fixed this. and http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html doesn't work.

HELP PLEASE!

 

[Harvey Meale]

Hi r2dizzle,

Have you access to the Internet? If so, I'd strongly recommend running a scan with Malwarebytes' Anti-Malware. I believe you've fallen victim to a malicious attack. If you can access the Internet normally, follow the below instructions.

I'd like to ask you to download and install an application known as Malwarebytes' Anti-Malware, as it will be a necessary tool for cleaning your system.

• Download Malwarebytes' Anti-Malware - Please use this link or the previous hyperlink (see above) to avoid downloading incorrect and potentially harmful software.

Please execute the following instructions:

• Double-click the 'mbam-setup.exe' file to install this application.
• Ensure a check mark is placed in the radio box next to 'Update Malwarebytes' Anti-Malware' and please also make sure that there is a check mark in the radio box next to 'Launch Malwarebytes' Anti-Malware'
• Click 'Finish'
  • Note: If an update is found, it will download and install the latest version. Please do not interrupt this process.
• Once the program has loaded, please ensure a check mark is placed in the radio box next to 'Perform Full Scan' (not Perform Quick Scan) and proceed by clicking on 'Scan'.
  • Note: The scan may take some time, so please be patient and wait for it to finish. Please stop all current downloads while your scan is in progress, as this may corrupt the results.
• When the scan is complete, click 'OK' and then click 'Show Results' to view the results.
• Make sure that everything is checked, and proceed by clicking 'Remove Selected'
• Once disinfection is completed, a log will open in Notepad and you may be prompted to restart your machine. If you are asked to restart, please do so.
  • Note: The log is automatically saved by Malwarebytes' Anti-Malware and can be viewed by clicking on the 'Logs' tab in the main interface.

If you cannot access the Internet normally, reboot your computer into Safe Mode With Networking and do the above instructions. To do this, restart your computer and when it's booting up, tap F8. Select Safe Mode With Networking from the Boot Menu.

After the scan has completed, post the log here.

Thanks,
Harvey Meale

 

[r2dizzle]

Failed to fix my problem.
Malwarebytes' Anti-Malware 1.46
Malwarebytes

Database version: 4460

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/21/2010 8:02:46 PM
mbam-log-2010-08-21 (20-02-46).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Objects scanned: 291672
Time elapsed: 42 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowCpl\1 (Malware.Trace) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
F:\System Volume Information\_restore{7FF5EE0E-DBBA-499C-8C69-11199328228A}\RP11\A0001182.exe (Trojan.Agent) -> No action taken.
F:\System Volume Information\_restore{7FF5EE0E-DBBA-499C-8C69-11199328228A}\RP11\A0001183.exe (Hacktool.Gen) -> No action taken.

 

[Harvey Meale]

Hi r2dizzle,

Can you please explain all symptoms of this infection in as much detail as possible?

Thanks,
Harvey Meale

 

[r2dizzle]

what infection? i had access to it before. routine didn't change. i just lost the ability....

 

[Harvey Meale]

Tell me about the loss of ability. Your original post didn't really say what was wrong.

 

[r2dizzle]

no screen resolution option, nor lower right taskbar customize access. There is pictures that speaks 1000 words more than i could.

 

[r2dizzle]

When i right click > screen resolution> error. The lower right hand corner the customize option doesn't work.

 

[Harvey Meale]

Hi r2dizzle,

Are these the only obvious differences?

We'll give restarting Explorer a go. Open the Task Manager (Ctrl + Shift + Esc) and then navigate to the 'Processes' tab. Right click on 'Explorer.exe' and select 'End Process'. Then, in Task Manager, click on 'File' then 'New Task (Run...)' and then type in 'explorer.exe'. See if anything's changed.

Thanks,
Harvey Meale

 

[r2dizzle]

failed. next option?

 

[Harvey Meale]

Hi r2dizzle,

Can you think of anything that may have occurred between the time that it was working and now?

Thanks,
Harvey Meale

 

[r2dizzle]

None... Besides sometimes having the monitor unplugged when i shut my pc off. I am not a newbie with pc's FYI.

 

[r2dizzle]

It has to deal with the way i shut down my computer, and if my second monitor is plugged in or not. that's the only thing i could think of. Sometimes i wouldn't have the second monitor plugged with power. Or have the vga cord plugged into the monitor when i turn on or turn off the pc. Get me?

 

[Harvey Meale]

Hi r2dizzle,

I see. Well, even though there's no shortcut icon to Screen Resolution, you should still be able to access it. In the 'Start Menu', type in 'Screen Resolution' and hit 'Enter'. And you should be able to customize what appears in your taskbar by doing the same except typing in 'Noticiations Area Icons'. Let me know if you can access these areas by doing this. Perhaps you can find a fix that way.

Thanks,
Harvey Meale

 

[Solarstarshines]

Do you have any programs that can change the background and theme of windows? If so you can get the resolution from there and change it it sucks to go around the issue but beats trying to find a way to fix it

 

[r2dizzle]

mmmmmmmm so what you think?

 

[Harvey Meale]

Hi r2dizzle,

It seems that something's corrupted these files. Go into Control Panel and then into Personalization and see if you can get into the 'Customize Icons On The Taskbar' section.

Thanks,
Harvey Meale

 

[r2dizzle]

i figured it out. all good .

 

[Harvey Meale]

Okay. Let us know if problems persist.

 

[derekimo]

i figured it out. all good .

What was it? In case someone else has this problem.