Solved I need help with Windows Update Error 80070308

[wworsham]

Windows Update is not working. I researched the web and tried a number of fixes for this error code without result. I would greatly appreciate your assistance in resolving this issue. All of the information regarding the laptop I'm using is in my profile. Thank you.

Beau Worsham

 

[NoelDP]

Please open an elevated Command Prompt, and run the following command,

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS


post the results.


Here are some instructions to make life easier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[FaberTech]

Microsoft has released tools for this issue and others. have you tried them?

System update Readiness Tool for Windows 7

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2014] from Official Microsoft Download Center

Microsoft Fix it for windows update

Troubleshoot problems with installing updates - Windows Help

 

[wworsham]

I attached an image of the elevated command prompt result that NoelDP requested as "Capture CMD Result". Regarding FaberTech's questions, I ran the Readiness Tool as well as the Microsoft Fixit tool and it did not resolve my issue with Windows Update.

 

[NoelDP]

Good - that's what we expected...

Open an Elevated Command Prompt, and run the following commands

[/FONT][/COLOR]
[COLOR=black][FONT=verdana]REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS[/FONT][/COLOR]
[COLOR=black][FONT=verdana]REG DELETE HKLM\COMPONENTS /V PendingRequired[/FONT][/COLOR]
 
[COLOR=black][FONT=verdana].[/FONT][/COLOR]

then reboot, and try Windows Update again.

 

[wworsham]

Noel,

I followed your instructions and ran the script you provided using the elevated) cmd command (see attached image), then rebooted and tried to update windows. The update failed again with the same error code 80070308 (see attached image of results). What can I try next?

Beau Worsham

 

[NoelDP]

The second command never ran - you MUST hit the Enter Key before closing the window and rebooting.
Please try the commands again.

 

[wworsham]

Noel, thank you. My issue is no resolved.

 

[wworsham]

What I meant to say is that my issue is resolved. Thank you very much!

Beau

 

[NoelDP]

Great! - good luck!

 

[KirbyM]

Just thought I would post after having exactly the same issue as this, and having tried 'NoelDP' instructions - it has actually worked...

Which I am extremely happy with as I have been trying to get these updates to install for WEEKS. Having searched countless times on Google for a method, and used the Troubleshooter that was supposed to work - I simply could not get them to install.

Tried this the first time and it worked. Will definitely be book marking this forums site to use should I have any troubles in the future!

Thanks!

 

[NoelDP]

Glad we were able to point you in the right direction.

For future reference, this error code is pretty specific, and the cure is very specific to the error code.

Please do NOT randomly try the fix unless you have the EXACT error code here - it's more likely to cause deeper problems with a greater likelihood of needing a repair install to fix.

 

[goga6565]

Noel,you are true legend