Well, if it's been only 2 days and you bought the laptop in a store nearby, then it might indeed be simpler to go and take it back. You can always exchange it for a brand new one and maybe a different model if you are too frustrated with this one. Ask about a Windows DVD that is sometimes supplied with computers. If not, ask for detailed instructions on how to burn such a disk from the image already placed on the hard drive. I've not heard of computers without one of these two options. By the way, which laptop is that , exactly?
Now, when you get a brand new machine, then it would be best to follow the advice given here - namely,
1. at the first boot type msconfig into the start menu search box, go to the startup tab, and uncheck all non-MS programs except for whatever AV they have installed there.
2. Go to start menu and clear the startup folder in all programs.
3. Reboot. At this point your Task manager should show about 40 processes, maybe less, but definitely not 60.
4. Now connect to the internet, manually run Windows Update. Reboot if it asks you to.
5. Now download Avast and Norton removal using the links in this thread.
6. Disconnect from the internet. Uninstall Norton, install Avast. Go to Programs and Features and uninstall anything that you think you do not need, in fact, uninstall anything that you are not sure of, leave only those programs that you know and are definitely going to use. Anything else you can install later.
7. Connect to the internet, update your Avast anti-virus signature, run the full system scan. There should be zero results on that since you have not visited any websites except for microsoft, avast and norton, but do this nevertheless to be sure.
8. install malwarebytes or possibly spybot to check on any malware, i.e. any programs that would not show in Programs and Features.
That's it - now you have a working laptop.
