I need to disable password expiration on Windows 7 Home Edition

[abvp]

I bought laptop (Toshiba) in Spring 2012. Computer ran just fine until Oct/Nov 2013 when the FBI impersonator malware got on it. I have never had a password on this laptop.

I had to take it to a computer tech. He did something to get it up and running again.

After he did whatever he did, I started getting these popups telling me my non-existent password is going to expire. At the end of the countdown last time the computer locked up and I wasn't able to get on for a long time. It was demanding the old password that didn't exist and for me to enter new password. For some reason it let me back in after I kept hitting keys.

Well, I deleted this admin account that the tech had put on my machine making myself the admin again. I didn't realize that he had me no longer the admin. There is still no password. The computer even indicates there's no password and recommends I put one on. I do not have a password.

I started getting the countdown notification again today. I am scared I am going to be locked out again. It says I have 5 days. I have done Google searches trying to find out how to turn this off. It was never enabled until the tech did whatever he did to enable it. It was a Google search result that got the malware on my machine in the first place, so I get nervous doing searches now.

I desperately need to get this disabled before my time is up. I do not use passwords. I do not want passwords on my laptop. There is no password on my laptop. I just keep having this time bomb locking me out of my machine ever so often.

I have done system scans with AVG, Malwarebytes, and ESET. I have no viruses or malware currently on my machine.

 

[Golden]

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

 

[abvp]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CF8928F7-730B-47A9-A8D5-9836C355DFF4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CF8928F7-730B-47A9-A8D5-9836C355DFF4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4088252285-2003222321-3293419752</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C655</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20111121000000.000000+000</Date></BIOS><HWID>7D6B3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>47E8BAAD5F2B72C</Val><Hash>lmSvPuDNGbO8CLO3m4aswmmwQEs=</Hash><Pid>81602-918-9455426-68620</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3032011
Installation ID: 011383158855442985084893864580289502966615941960645811
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 1/25/2014 8:30:24 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:12:2013 09:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHC3VgE0ifevDwgBK126X6bLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
WDAT TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT TrmRef PtidDevc
ASPT TOSINV TOSINV00
SSDT TrmRef PtidDevc
MSDM TOSINV TOSINV00
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc

 

[Golden]

That looks OK.

Can you take a screen capture image of this 'countdown-timer' so I can see what you are seeing?

 

[abvp]

It looks like this. I haven't been able to get a screenshot, but this is one someone else got and uploaded to the internet on Google search. Mine says it will expire in 5 days. That's the only difference.

 

[Golden]

Is this a home computer, or work computer?

 

[abvp]

home computer

I am the only one who uses it.

 

[Golden]

How many user accounts are on this computer?

Use this to tell:
http://www.sevenforums.com/tutorials/181036-user-account-delete.html

 

[abvp]

Only my user account.

 

[Golden]

Can you show a screen capture image of that?

 

[abvp]

 

[Golden]

Excellent. Please run the attached .bat file as administrator so I can look at the system properties.

View attachment SF Debug.bat

 

[abvp]

C:\Users\tech\Desktop>md C:\Users\tech\Desktop\SFdebugFiles
C:\Users\tech\Desktop>copy C:\windows\minidump\*.dmp C:\Users\tech\Desktop\SFdeb
ugFiles\
C:\windows\minidump\*.dmp
Access is denied.
0 file(s) copied.
C:\Users\tech\Desktop>type C:\windows\System32\drivers\etc\hosts 1>>C:\Users\te
ch\Desktop\SFdebugFiles\hosts.txt
C:\Users\tech\Desktop>systeminfo 1>C:\Users\tech\Desktop\SFdebugFiles\systeminf
o.txt.
C:\Users\tech\Desktop>tasklist 1>C:\Users\tech\Desktop\SFdebugFiles\tasklist.tx
t
C:\Users\tech\Desktop>driverquery 1>C:\Users\tech\Desktop\SFdebugFiles\drivers
.txt
C:\Users\tech\Desktop>dxdiag /t C:\Users\tech\Desktop\SFdebugFiles\dxdiag.txt
C:\Users\tech\Desktop>type C:\windows\Windowsupdate.log 1>>C:\Users\tech\Deskto
p\SFdebugFiles\updatelog.txt
C:\Users\tech\Desktop>msinfo32 /nfo C:\Users\tech\Desktop\SFdebugFiles\msinfo32.
nfo

 

[Golden]

Save the .bat file to your desktop.

Right-click on it, and choose 'Run as Administrator' - wait for it to finish.

Find the ZIP file it creates on your desktop - upload that file here as an attachment.

 

[abvp]

It isn't letting me upload the dmp files. There are three of those.

 

[Golden]

ZIP the .dmp files and upload them then.

Try 7ZIP:
http://www.7-zip.org/download.html

 

[abvp]

msinfo32.nfo:
Invalid File
updatelog.txt:
Your file of 1.20 MB bytes exceeds the forum's limit of 1.00 MB for this filetype.


Got the above error messages when trying to upload the other two files. There are five files it wouldn't let me upload in total.

 

[Golden]

Do you know how to use a zip program to compress the files into a smaller .zip file?

If so, zip the files and then upload them as explained in post # 16

 

[derekimo]

Maybe this will help too,

http://www.sevenforums.com/tutorials/175864-zip-file-folder-how.html

 

[Golden]

Thanks Derek - forgot we had that