I think we have been infected... need some help

harleynut97

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Was using this computer today with no issues, all of a sudden I come home tonight and any browser I choose, mozzilla, chrome has all kinds of pop ups occurring.

We run two computers in the house, but it seems only this one is having the problem.

We run Mcaffe security suite and everything shows everything is on and up to date with definitions and updates.

I don't know if it is malware, or a virus, I attached a screen grab of the browser screen to show the type of pop ups that are occuring.

I've been fortunate up to this point not to have to deal with this problem, my security suite generally does the job pretty good.

What would be the best steps to clean this problem up.?

Would a system restore do any good?
If there are links to other threads for removing malware properly, that would great if you could share them.
 

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My Computer My Computer

At a glance

Windows 7 home premium 64 bit sp1Intel Core I7-2600 3.4 Ghz 1155 8M 95W CPU16 gb DD3 1333MHZNvidea Gforce GTX 550Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
SYX SG-103
OS
Windows 7 home premium 64 bit sp1
CPU
Intel Core I7-2600 3.4 Ghz 1155 8M 95W CPU
Motherboard
MSI P67A-C43 (B3) ATX
Memory
16 gb DD3 1333MHZ
Graphics Card(s)
Nvidea Gforce GTX 550Ti
Sound Card
Realtek ALC892 integrated
Monitor(s) Displays
acer 23"
Screen Resolution
1920 x 1080
Hard Drives
Hitachi 1 TB 3.5" SATA 3G 7200rpm
Seagate ST32000641AS baracuda XT , 2 TB 3.5" 7200 rpm
Western digital My Book 1 tb USB2 external
Western digital My Book 3 tb USB3 external
PSU
500 Watt 80 plus
Case
Cooler Master Elite 310 RC-310-BWN1-GP
Keyboard
Logitech MK 200 Keybard
Mouse
Logitech MK200 mouse
Other Info
24x DVDRW Dual Layer SATA optical drive

My Computer My Computer

At a glance

Windows 7 ultimate 64-bitIntel I7 2600K 3.4ghzCorsair 16gb ddr3 1600mhzNvidia Geforce gt 430
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Windows 7 ultimate 64-bit
CPU
Intel I7 2600K 3.4ghz
Motherboard
Asus Evo P8P67
Memory
Corsair 16gb ddr3 1600mhz
Graphics Card(s)
Nvidia Geforce gt 430
Sound Card
Sound Blaster Titanium x-fi pci express
Monitor(s) Displays
Dell E198WFP
Hard Drives
1 western digital 2TB drive.
PSU
Antec 1200 watt
Case
Inwin Dragon Rider
Cooling
6 case supplied cooling fans
Keyboard
logitech mk700
Mouse
logitech m705
Internet Speed
25-50mbps download; 10mbps upload(i think)
Antivirus
avg free 2014
Browser
mozilla firefox
Other Info
Also have a pretty bad speaker setup which is a klipsch promedia 5.1 surround speaker setup with huge subwoofer and lg blu ray player/writer. Also a hp officejet pro 8600 plus wireless all in one and a logitech s7500 webcam.
Looks like malware - I second the malwarebytes suggestion. Another good one is Spybot. These types of things are usually easily removed with a scan (that can take several hours) - just make sure that before you scan, you d/l the latest definitions/updates.

Cheers.
 
Last edited:

My Computer My Computer

At a glance

W7 64 UltIntel Core i9-7940xGSkill 128GBAMD Radeon RX 560
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
W7 64 Ult
CPU
Intel Core i9-7940x
Motherboard
ASUS x299 TUF
Memory
GSkill 128GB
Graphics Card(s)
AMD Radeon RX 560
Sound Card
RME
Screen Resolution
1920x1080
Hard Drives
5
PSU
BeQuiet!
Case
BeQuiet!
Keyboard
HyperX
Mouse
Logitech
Browser
IE - what else is there?

My Computer My Computer

At a glance

Win-7-Pro64bit 7-H-Prem-64biti7-5930K 2nd i9-9940x both water blocked VRM'...Trident-z 3200C14 2nd Trident-z 3600C16EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
Thanks to everyone who replied and offered suggestions. I think I got the problem at least temporarily resolved. I went in my program files and removed a program called cake (something). Once uninstalling it, the problem went away. But there is a good chance there could be some leftovers in registry files ect so I am going to use the link Thrashzone provided and go thru all the different cleaning steps.

I'm just curious on one thing, if anyone knows. It sounds like running many of these scans takes a good amount of time. I do have a lot of files on my computer ...terabites worth.

So do each of the different programs mentioned in that link all take hours to do these scans? .. Just trying to figure out how long this is going to tie up my computer, as I use it for work.

Either way, I fully intend to do it. Thanks again for your suggestions.
 

My Computer My Computer

At a glance

Windows 7 home premium 64 bit sp1Intel Core I7-2600 3.4 Ghz 1155 8M 95W CPU16 gb DD3 1333MHZNvidea Gforce GTX 550Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
SYX SG-103
OS
Windows 7 home premium 64 bit sp1
CPU
Intel Core I7-2600 3.4 Ghz 1155 8M 95W CPU
Motherboard
MSI P67A-C43 (B3) ATX
Memory
16 gb DD3 1333MHZ
Graphics Card(s)
Nvidea Gforce GTX 550Ti
Sound Card
Realtek ALC892 integrated
Monitor(s) Displays
acer 23"
Screen Resolution
1920 x 1080
Hard Drives
Hitachi 1 TB 3.5" SATA 3G 7200rpm
Seagate ST32000641AS baracuda XT , 2 TB 3.5" 7200 rpm
Western digital My Book 1 tb USB2 external
Western digital My Book 3 tb USB3 external
PSU
500 Watt 80 plus
Case
Cooler Master Elite 310 RC-310-BWN1-GP
Keyboard
Logitech MK 200 Keybard
Mouse
Logitech MK200 mouse
Other Info
24x DVDRW Dual Layer SATA optical drive
Scanners vary in scan times, Probably found Open Candy,
Always use the Full scan option,
Adwcleaner is one of the fastest and it one of the recommended steps on the previous link,
Post the scan results,
Cheers.
http://malwaretips.com/blogs/?s=open+candy
 

My Computer My Computer

At a glance

Win-7-Pro64bit 7-H-Prem-64biti7-5930K 2nd i9-9940x both water blocked VRM'...Trident-z 3200C14 2nd Trident-z 3600C16EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.


  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64BitAMD A6-3420M 1.5GHZ OC - 2.0GHZ4GB DDR3 1600MHZAMD RADEON 6520G+AMD RADEON HD7470M 1GB DDR3
Computer type
Laptop
Computer Manufacturer/Model Number
Packard Bell
OS
Windows 7 Home Premium 64Bit
CPU
AMD A6-3420M 1.5GHZ OC - 2.0GHZ
Memory
4GB DDR3 1600MHZ
Graphics Card(s)
AMD RADEON 6520G+AMD RADEON HD7470M 1GB DDR3
Screen Resolution
1366x768
Hard Drives
500GB SATA
Internet Speed
18Mb Unlimited
Antivirus
AVAST!
Browser
MOZILLA FIREFOX
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