Solved IE 11 and ability to get at sky router stats

[zombiex1]

Hi, I installed IE 11, since which I've not been able to get at my SKY router stats. 198.162.0.1

It ask for my id and password but then just does nothing. except display the spinning wheel.

I remebered I had the same issue with IE 10 and backed out to IE 9 where everything works perfectly.

I assume its somthing I've done locally but cannot find out what.

I've tried compatibility mode and reinstalling to no avail.

Any ideas gratefully accepted

Al

 

[UsernameIssues]

It is probably nothing that you have done locally. Just install another web browser and use it when you want to see your router. Most browser installation processes ask if you want the new browser to be the default browser. You can say no to that. The first time that you open the new browser, it might ask again if it can be the default browser. You can say no to that too. If the new browser manages to become your default browser, post back and we can help you sort that out.

It is always good to keep two or more working web browsers installed. It is kind of a pain to try and fix a computer that cannot "surf the web".

 

[zombiex1]

Thanks for this. I do not really want to install another browser. I'm one of those people who actually likes IE.

If it works in ie9 surely it should work in IE11 or at least have an explanation. I have another machine where IE 11 works exactly as it should.

Thanks again Al

 

[ThrashZone]

Have you reset you modem/ router ?
See if these have any positive results,
Reset Host file to default-scroll down for Mr.Fixit for me
http://www.sevenforums.com/tutorials/98056-sf-ie-restorator-troubleshooting-general-issues-ie.html
I just checked for driver update and there was a wired network driver released from Intel,
So I'm not sure what hardware you have installed but you can check with Dell and see if any updated drivers are available.

 

[UsernameIssues]

I like/use IE too. IE can do things that no other web browser can do. Your additional info that another computer on your network can get the desired info using IE11 changes this thread considerably. Let's see what a reset does.

 

[zombiex1]

Thanks for these suggestions. I'll give them a try and get back ASAP.

Al

 

[A Guy]

Power cycle the router is always an easy thing to try. Unplug for 30 seconds or so, and plug it back in.

Try confirming that 198.162.0.1 is indeed your default gateway

Start> In search box type cmd> Enter> In command prompt type ipconfig> Enter> Scroll down and confirm Default Gateway is 198.162.0.1

If it is not, write down the number there and try that in the address bar of IE11

Are you trying to connect to the router via a wireless connection or a wired one? If wireless, try it with a wired connection and see if that helps.

Try pinging 198.162.0.1 to see if it connects or times out.

A Guy

 

[zombiex1]

Thanks for this. Tried all these I'm afraid. It works perfectly well on ie9. 192.168.0.1 is the standard address for sky routers. It also works on on my other desktop which is connected to the same router and is running ie11.

Thanks again al

 

[A Guy]

Al, I understand 192.168.0.1 should be the address, but have you tried my suggestions? You confirmed that is indeed your default gateway? If it is, were you able to ping that address? You are trying to connect wireless? I don't know the answer to any of my questions from your reply. A Guy

 

[zombiex1]

Sorry, I should have been a little more specific. I am directly connected to the router (wired). 192.168.0.1 is the default gateway. I have not tried pinging the address yet as to do that I have to reinstall ie11.
I will be trying the ping plus the suggestions from thrash zone as soon as I can and then I will get back to you.

Thanks for the reply
Al

 

[zombiex1]

Ok this is where I'm upto. IE9 everything works ok. IE10 and IE11 all websites working ok except when I try to look at the stats for my sky router 192.168.0.1
I have reset just about everything (but obviously not what's causing the problem) using the pgm suggested by thrashzone. I can ping 192.168.0.1 no problem.
when I type in the address 192.168.0.1 (ie10 and ie11) I get the spinning wheel and 'waiting for 192.168.0.1'

I have another PC attached to the router which is running IE11 and has no issues i.e. I can get to the router stats with no problem.
That machine is quite new running W7, 1TB HDD, Intel Haswell i5 quadcore chip.
The machine I have the issue on is running W7, 2x1TB HDDs, Intel dual core chip.

Thanks for the suggestions so far.

Al

 

[zombiex1]

Should also have mentioned the Newer PC runs IE64 whereas the problem pc runs ie32

 

[w7bill]

zombiex1,

I noted similar behavior, the easy fix for me was to input the address (in your case 192.168.0.1) into the compatibility list (now via the gear drop down or tools dropdown).

Now check your router site operation --- Bill

 

[zombiex1]

Hi W7bill,

I did try this as someone else had also suggested it...to no avail I'm afraid..

I'll have another go when I've worked up the strength to install ie11 for the 5th time.

Thanks

Al

 

[A Guy]

Try to boot to Safe Mode with Networking, and see if you can get to the router there.

http://www.sevenforums.com/tutorials/69585-safe-mode.html

If you can, then 1st try again through a web based proxy

Free Proxy - Surf Anonymously & Hide Your IP Address - Hide My Ass!

Or try a clean start to see if there is a conflict

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If safe mode does not work, likely the other 2 suggestions will not also. Not being able to connect with IE10 and IE11 seems to be very common unfortunately.

A Guy

 

[Scottyboy99]

You could try launching IE11 inprivate browsing mode and see if the router page loads. I had terrible issues with IE10 and 11 accessing my routers browser UI. Sometimes it will load fine, other times just seem to hang forcing multiple refreshes to get it to load. Same with some other local device browser interfaces such as a network drive and my local FTP page. Other local devices such as a second network drive and an access point loaded fine so go figure. Seems MS have neglected much especially with using 'internal' devices in the browser. External site browsing is pretty decent but this was a major issue for me and forced me back to IE9 where everything just works. However a workaround was in private view whereupon those issues did go away. It was the only method, resetting IE, compatibility view or even launching no add ons mode made no difference. Anyway try in private mode just in case it works!

I have latest Firefox too and never had this issue so it's IE specific.

Cheers
Wayne

 

[zombiex1]

Just got this from another site where I asked the same question

It's the new security features in IE 10 and 11 that's all

on the menu bar in IE 10 or 11 go to tools > Internet Options > Advanced then scroll down to security, take the tick out of "Enable Enhanced Protected Mode*", you'll need to restart pc for changes to take effect.

I'll give it a try tomorrow and get back to you.

Thanks Al

 

[Scottyboy99]

Give it a try but I don't think it'll help much. I am sure I tried all that. By default IE runs 32 bit tabs. Checking 'enable enhanced protected mode' simply runs 64 bit tabs. Trouble is 64 bit mode can have problems with some sites and add ons designed for 32 bit. All I know is running 'inprivate' browsing mode allowed me to access my router instantly 100% of the time instead of intermittent rendering delays. I personally hated the way IE10 and 11 forced me to do this which is why I rolled back to IE9. That along with FTP access problems.

Let me know how you get on though.

Cheers
Wayne

 

[UsernameIssues]

Should also have mentioned the Newer PC runs IE64 whereas the problem pc runs ie32

Just got this from another site where I asked the same question

It's the new security features in IE 10 and 11 that's all

on the menu bar in IE 10 or 11 go to tools > Internet Options > Advanced then scroll down to security, take the tick out of "Enable Enhanced Protected Mode*", you'll need to restart pc for changes to take effect.

I'll give it a try tomorrow and get back to you.

Thanks Al

You will not have the Enhanced Protected Mode setting on a 32bit operating system.

 

[zombiex1]

Hi Folks,

As you have said there is no 'Enhanced protected mode' in 32bit IE so it can't be unticked.

I've tried inprivate browsing to no effect.

Think I'll have a go at switching everything off in Advanced; security just to see if it makes a difference

Thanks for your suggestions

Al