IE10 and now IE11 fail to install. Prereq KB2670838 not applicable

D

DogbertUK

New member
Local time
11:01 PM
Messages
5
Hi,

I have tried via the Microsoft forums and got no where.

Initially I tried to install IE10, but it keeps failing as pre-requisite KB2670838 will not install. On trying the standalone installer it comes back saying 'This update is not applicable to your computer'.

Now the same is happening with IE11.

I know there were some issues with some Intel/ATI hybrid systems, but had not seen anything on Intel/Nvidia hybrids.

I have run the System Readiness Tool and in the CheckSUR.log I get various CBS MUM Corrupt 0x800F0900 and CBS Catalog Corrupt 0x800B0100 errors. A zipped copy is attached, from the last time I ran it.

All other updates appear to still be installing fine.

Any help would be greatly appreciated.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitI5-2430m8GbIntel0 HD300/Nvidia GT540M hybrid
Computer type
Laptop
Computer Manufacturer/Model Number
Medion
OS
Windows 7 Home Premium 64bit
CPU
I5-2430m
Motherboard
Medion
Memory
8Gb
Graphics Card(s)
Intel0 HD300/Nvidia GT540M hybrid
Hard Drives
Samsung 1Tb
Antivirus
Norton Internet Security
Browser
IE9 / Chrome
You have a large number of errors in the CheckSUR log.
Code: 
Unavailable repair files:
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~it-IT~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~it-IT~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~zh-HK~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~zh-HK~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~de-DE~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~lv-LV~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ja-JP~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~lv-LV~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~de-DE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~lv-LV~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~it-IT~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~it-IT~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~zh-HK~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~zh-HK~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~de-DE~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~fi-FI~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~lv-LV~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~es-ES~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ja-JP~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~zh-TW~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~lv-LV~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~de-DE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~lv-LV~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.cat

I'll post a fix protocol for them later
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you for doing that NoelDP.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitI5-2430m8GbIntel0 HD300/Nvidia GT540M hybrid
Computer type
Laptop
Computer Manufacturer/Model Number
Medion
OS
Windows 7 Home Premium 64bit
CPU
I5-2430m
Motherboard
Medion
Memory
8Gb
Graphics Card(s)
Intel0 HD300/Nvidia GT540M hybrid
Hard Drives
Samsung 1Tb
Antivirus
Norton Internet Security
Browser
IE9 / Chrome
I'm having problems here :(
ALL the files involved are the base files for IE10.
However, some of the filenames are in a very strange format - as if someone has been attempting manual fixes - which is going to make life very difficult.

Have you been using any form of Registry Cleaner or Optimizer??
If so, please use whatever UNDO mechanism it has, to undo changes made - then uninstall it.

Please attempt a System Restore back to a time things worked.
Also please post a link to your earlier threads in the MS forums - I suspect that they have managed to make a bad situation worse.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel,

Not used any registry cleaners, don't believe them to do any good at all. I have only just followed the suggestions here; most of which were to try the System Readiness tool and manual install of the relevant updates by downloading and installing the msi files.

Unable to install IE10. - Microsoft Community

Regards

Mark
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitI5-2430m8GbIntel0 HD300/Nvidia GT540M hybrid
Computer type
Laptop
Computer Manufacturer/Model Number
Medion
OS
Windows 7 Home Premium 64bit
CPU
I5-2430m
Motherboard
Medion
Memory
8Gb
Graphics Card(s)
Intel0 HD300/Nvidia GT540M hybrid
Hard Drives
Samsung 1Tb
Antivirus
Norton Internet Security
Browser
IE9 / Chrome
Ye gods! - that's from March!
There's not a lot there to complain about - nothing suggested should have caused the problems you're seeing.

I can really only suggest a repair install. :( The discrepancies I'm seeing are not going to be solvable by manual means.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel,

Thanks for giving it a look over. I had a feeling it was going that way.

Ho hum, will just have to prise it out of the other-half's hands and do a full rebuild, given that it only came with recovery image partition and recovery image discs, not a proper Win 7 installation disc.

Have a good Christmas.

Mark
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitI5-2430m8GbIntel0 HD300/Nvidia GT540M hybrid
Computer type
Laptop
Computer Manufacturer/Model Number
Medion
OS
Windows 7 Home Premium 64bit
CPU
I5-2430m
Motherboard
Medion
Memory
8Gb
Graphics Card(s)
Intel0 HD300/Nvidia GT540M hybrid
Hard Drives
Samsung 1Tb
Antivirus
Norton Internet Security
Browser
IE9 / Chrome

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for the heads up, will give that a try first. :D

Mark
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitI5-2430m8GbIntel0 HD300/Nvidia GT540M hybrid
Computer type
Laptop
Computer Manufacturer/Model Number
Medion
OS
Windows 7 Home Premium 64bit
CPU
I5-2430m
Motherboard
Medion
Memory
8Gb
Graphics Card(s)
Intel0 HD300/Nvidia GT540M hybrid
Hard Drives
Samsung 1Tb
Antivirus
Norton Internet Security
Browser
IE9 / Chrome
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