Let's press on with some cleaning, and see if you can download the following programs...
:info: Please download the
Temporary File Cleaner (TFC)
http://oldtimer.geekstogo.com/TFC.exe
Save to your Desktop.
Save any work in progress!! TFC closes open applications and removes unsaved work!! Close all windows.
Right-click TFC.exe and select: Run as Administrator
If prompted, click
Yes to reboot.
:info: Next, download
AdwCleaner to the Desktop.
http://www.bleepingcomputer.com/download/adwcleaner/
•Close all open programs and internet browsers.
•Double-click on
AdwCleaner.exe to run the tool.
•Click the
Scan button and wait for the process to complete.
If you find entries or programs you wish to keep, please
uncheck them.
Click on the
Clean button to remove the rest, and follow the prompts.
A report automatically opens after the scan is finished.
:ar: Please post the content of
C:\AdwCleaner[Sn].txt your reply.
:info: Next, please download a new copy of
Malwarebytes Anti-Malware:
Malwarebytes Anti-Malware Download
Save to the Desktop
Double-click the downloaded
MBAM file to run it.
When the installation begins, follow the prompts in the setup process.
Do not make any changes to default settings and when the program has finished installing, make sure only the following options are
checked:
>Update Malwarebytes’ Anti-Malware
>Launch Malwarebytes’ Anti-Malware
Uncheck:
>Enable free trial of Malwarebytes Anti-Malware PRO
Click on the
Finish button.
If an update is found, the program automatically updates itself.
At the program console, on the
Scanner tab, and select:
Perform Quick Scan
Next, click on the
Scan button.
When the Malwarebytes scan is completed, click on:
Show Results
When presented with a screen showing the malware detected, make sure everything is
Checked, and click on:
Remove Selected
When removal is completed, a report opens in Notepad.
:ar: Please copy/paste the entire contents of the
MBAM report in your reply.
Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) prevents MBAM from removing all the malware.
