Solved IE11 won't download except in safe-mode

[terri13]

Using Windows 7, I can't get IE11 to download anything except in safe-mode with networking, where everything works fine. Have run multiple virus scans, malware scans, esset scan, and ADW scan, but problem persists. Now I've run Farbar Recovery tool--FRST--scan, but have no idea what to do with the results and certainly don't want to proceed with anything until I have guidance. Not even sure if I should post those results as far as privacy, so will await some guidance. It seems to have found quite a bit of problems.

 

[ThrashZone]

Hi,
Use Clean boot,
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.

 

[terri13]

Thanks for your help. Forgive my ignorance--do I perform the clean boot, following the directions you linked to, then take the screen shots, once the pc is in clean boot state?

 

[terri13]

Ok, I realized that was a stupid question...here's screen shots of msconfig after clean boot. One caveat--I repeated the bottom entry when doing the copy, so then it appears as the top entry in the next screen shot. I'm thinking that was probably not a good idea once I saw there was one double entry, but by then I was about done, so sending what I did, since the Services tab was 15 screen shots, and hoping you can use it the way I did it, repeating bottom entry of each screen.
I'm sorry, but I think I messed this up somewhere...hopefully you'll be able to use it.

I also noticed the order of the screenshots changed, but couldn't shuffle them back in order.

 

[ThrashZone]

Hi,
Oops you forgot to Check the box to Hide all M$ services on the bottom left of the services window

Is M$ security the only one you've ever had ?

 

[torchwood]

ie settings

Hi Terry,
Nothing wrong with those.
What do you have in your Internet option settings
in the advanced settings hit the restore system defaults..

As a check to see if its an IE11 problem, download firefox, USE custom setup DO NOT import IE settings.

Roy

 

[terri13]

Yikes, I actually thought that must be why so many entries, but I really thought I did ck that box for sure!
Was that a step to cut down on the amt info, and can you work with the vast amt I sent, or do I need to do over?
I had AVG for awhile on here, I believe.

 

[torchwood]

As youve got malwarebytes on your comp id run that as another check
But in the dashboard part tick the enable rootkit setting.

Roy

 

[terri13]

Hi Terry,
Nothing wrong with those.
What do you have in your Internet option settings
in the advanced settings hit the restore system defaults..

Torchwood, at some point I changed security setting to Medium from Medium High, but that made no difference in the problem. I also have enable protected mode checked, but tried unchecking that also and no joy.
Remember, I have no problem downloading anything in Safe Mode w/networking, using IE 11.

 

[terri13]

Roy (Torchwood) I have malwarebytes set to scan rootkits by default, but am running another scan now as it won't hurt!

Ok,that scan came up clean, including rootkit.

 

[terri13]

Since I did run a Farbar Recovery tool scan, recommended on a very old post w/similar problem, I'm attaching the results jic there's anyone who may see something in there...seems to have allot of problems reported, but I just don't want to do any fix without guidance.

 

[torchwood]

actions

Hi Terry,
Couple of things from the logs.
Did you have Norton installed at sometime, there appear to be remnants left behind.
please run the norton removal tool from this link
https://www.google.co.uk/url?sa=t&r..._en_us&usg=AFQjCNHpdTJglnW_ID_LjgruxEViKfetOA

Also can you update your AMD graphics card driver.

there is also a problem with you browser service loader can you check you have the same settings as shown in the screenshot.
Control panel >> Admin tools >> servives >> scroll to server right click

Roy

 

[terri13]

Here's my difference from your screenshot-I have SuperFetch as manual, and I have UPnP Device Host started. Should I change those 2, and is it done in same place?
The only other difference I see is 'telephony' which I have started, but didn't know if that was connected to using lan type connection on internet, which I do?

 

[torchwood]

server

Terri,
Scroll to SERVER right click on it, select properties to get screenshot right hand side.
They are the ones to check, is it set at auto

 

[terri13]

yes, that's set to 'automatic.'

 

[terri13]

Hi Terry,
Couple of things from the logs.


"Also can you update your AMD graphics card driver." end quote

Roy, I did ck into updating ATI Radeon HD 4200 driver, but found it's declared 'legacy' now, so no more updates. Two questions, what did you see that made you think it needed update? And, where do I find the driver version number to see if it's already the 'most recent' (from 2013) one offered on AMD site?

 

[torchwood]

driver

Hi Terri,
the driver from HP is dated 2013, although there are 2, dont know why its installed as legacy thou. sp56778 exe .

I picked it up from the additions text it actually relates to the security service error

Did you run the Norton removal tool.
and did you try Firefox?

The other thing you could try is to Turn IE11 off/reboot then back on from
Program/features >> turn features off/on (top left)

We can if none of the above work uninstall then reinstall IE11.

Roy

 

[terri13]

Roy, I actually ran ComboFix, and it fixed my problem with IE11, I'm very happy to report!

I was hoping to resolve the driver issue b/f closing out the topic. A little confused by your answer...I do see driver offered on AMD site for this card, but it's also dated 2013, so may not be update for me.

What is 'sp5678 exe' referring to in your post to me? Thanks, again, Terri

 

[torchwood]

sp

Hi Terri,

That sp no: is directly from the HP website for your make and model.

Glad you got it fixed, Combofix is mainly used to clear Malware problems, although it does reset a lot of permissions.
If its malware look up whatever it removed, and if its a rootkit/keylogger of any desciption CHANGE your passwords on a DIFFERENT computer.

Roy

 

[terri13]

I was assuming I had some windows settings fouled up that it fixed, but honestly I wd love it if you'd look over my result log from ComboFix to see what it fixed...I appreciate all your help and don't mean to overstay my welcome!

I just tried to look thru ComboFix report again, and have no idea what it fixed, so hope you can help me there...