Solved IE9/IE10 Install Error 9C48 / CBS Catalog Corrupt

[Heffernan]

Hey folks,

i have a computer with trouble installing IE9 and IE10.
Already did sfc /scannow and several times CheckSUR.
Heres what CheckSUR says:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-29 14:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~x86~~9.4.1.0.cat        

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Payload File Missing    0x00000000    msado20.tlb    x86_microsoft-windows-m..do-backcompat-tlb20_31bf3856ad364e35_6.1.7600.16688_none_eaf088a653669fe9    

Summary:
Seconds executed: 674
 Found 2 errors
  CSI Payload File Missing Total count: 1
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
    servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~x86~~9.4.1.0.mum
    servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~x86~~9.4.1.0.cat

I assume my problems would be fixed if i put the two "unavailable repair files" in the Windows\Temp\Checksur\... folder.
Unfortunately I don't have another x86 Win7 machine to copy the files from.
Any help would be appreciated!

 

[NoelDP]

First things first - let's see how much else may be a problem....


Please follow the Windows Update Posting Instructions and post the requested data

 

[Heffernan]

The PC is not overheating. RAM and other hardware has been tested. No problems there.

 

[NoelDP]

Ooops! - sorry, wrong link!


Please follow the Windows Update Posting Instructions and post the requested data

 

[Heffernan]

I thought I'd save you some time by just posting the essential data from CheckSUR.log. Only those two errors have been found. Like I said, SFC was done without result. Several things have been tried (like putting KB2699988 in the CheckSUR folder etc.). And the error from CheckSUR.log looks pretty obvious to me. So I'd like to try replacing the two corrupted files before going on to deeper analysis in case of a failure.

 

[NoelDP]

We still need the background data to check, and we may as well do it now
I'll sort out the missing payload files while you get the data uploaded.

 

[NoelDP]

I've uploaded a file - hfnaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hfnaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[NoelDP]

...sorry - premature, as my connection is dropping every 30 seconds today (again! )
Keep trying and it'll show eventually.

 

[NoelDP]

It's up - at last!

 

[Heffernan]

Thanks for your effort. We have a partial success.
IE9 and afterwards IE10 installs fine now!

But CheckSUR does now produce some other errors.
Should that be further investigated or can I ignore those errors?

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-30 08:55

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Payload File Missing    0x00000000    msado20.tlb    x86_microsoft-windows-m..do-backcompat-tlb20_31bf3856ad364e35_6.1.7600.16688_none_eaf088a653669fe9    

Summary:
Seconds executed: 554
 Found 5 errors
  CSI Payload File Missing Total count: 1
  CBS MUM Corrupt Total count: 4

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.cat

 

[NoelDP]

The manifest/Catalog file errors are normal for IE10 - which means that we only need to worry about the missing Payload file.

Please run a new SFC /SCANNOW and post the new CBS.log, and we'll see if anything else is adrift - we can fix them all in one sweep then

 

[Heffernan]

SFC finished without error. CBS log attached.
Just running another CheckSUR...

 

[Heffernan]

As expected. No change. CSI Payload File is still missing...

 

[NoelDP]

OK -


I've uploaded a file - hfnab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\hfnab
hit the enter key - if you get a 'Not Found' error try
DIR D:\hfnab
or
DIR E:\hfnab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\hfnab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt, and a CheckSUR scan
then reboot and upload the new CBS.log and CheckSUR.log files

 

[Heffernan]

Unfortunately I had to give away the computer before I could finish your suggested operations. But since I was able to install IE 10 and Windows Update is working properly, we can mark this as closed. If the computer comes back to me somewhen in the future because of similar errors, we can continue where we stopped. Thank you very much for your helpful assistance!

 

[NoelDP]

I'll be removing the upload soon, so please download it before I do, in case you need it.
(it'll save me having to recreate it if/when you do!)