Solved If computer idle 2-3 hours then all opening programs are closed

[madhusha]

I newly got a computer and installed the everything.
When I am not used computer (idle) for 2-3 hours then all opening programs are automatically become closed. I am a researcher and sometime I need to run programs continually more days. So, this is a big issue for me.

Computer details are:

Screen saver: No
On resume,display log on screen: Un checked
Turn off the display: Never
Put the computer to sleep: Never
Power plan: balanced (reccomanded)

Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60 GHZ
RAM: 8.00 GB (7.87 GB usable)
System: Windows 7 professional , 64 bit operating system

 

[UsernameIssues]

Can you tell if the computer restarted?

Until you solve this problem, uninstall Norton and use MSE:
Microsoft Security Essentials - Microsoft Windows
You can put Norton back later.

If removing Norton does not solve the issue, then try these steps:
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[madhusha]

Yes, I restarted several times.
I removed Norton and now computer is idle. I am waiting and hoping better results.
Thank you very much for your reply.

 

[UsernameIssues]

Sorry that I was not clear. I was asking if you could tell if the computer had restarted on its own (and thus closed all of your apps).

If your normal user account has no password and if there is only one user account, then Windows goes straight to the desktop without asking you to pick another user account (because there are not other user accounts) and without entering a password (because there is no password).

So... what I was wondering: did the computer restart after being idle for hours? (thus closing your apps)

The Windows logs should show each restart.

Of course, if you have a password or multiple user accounts, you can easily tell if the computer has restarted.

 

[madhusha]

Sorry for the late reply.
My normal user account has no password and it has only one user account.
I am confusing to search about whether it is restarted or not. What is a event ID for search it?

But 1st time I tried it with different settings (Turn off the display: ..... min) and Then I saw after idle time it show log on screen and then after clicking log on , lost opening programs.

Thank you.

 

[UsernameIssues]

It does sound like the computer is restarting.

Event ID 13 is shutdown and Event ID 12 is start up.



If you find those events, take note of the time and look around that same time in the other logs.

 

[madhusha]

Thank you for your details.
Now I am using another computer and above mentioned computer is idle up to now. It is nearly 3 hours now. So I will wait and check it again and give updates.
Thank you.

 

[madhusha]

As I mentioned, Yesterday I uninstall the Norton and kept computer is idle. Now it is nearly 17 hours and still computer is seems like ok. I hope it will be ok.
If it will give any problems again I will reply.
Actually I should need to run programs continually more days because of my research works. So, this is a great help for me.
Thank you very much.

 

[UsernameIssues]

Glad that it worked out for you.

Are you using MSE in place of Norton?

 

[madhusha]

No, I forgot to install it.
I hope to install it later. Is it ok?

 

[UsernameIssues]

You can install MSE any time that you wish. It will use fewer resources than Norton.

 

[madhusha]

Ok. I will do it.
Thank you very much for your guidance.

 

[NortonSupport]

Sorry to hear that. Please install Norton back and let us know if you still have issue, we'll investigate further.
Thank you!

Praveen
Norton Support.

 

[madhusha]

It's ok. I will do it.
But, I already put a program to run. It will take some days to finish. Because of strict deadline of my research I want to wait until finish it.
After I get the results of my running program I will do it and let you know the details.
Sorry for my late and thank you very much for replying me.

 

[margrave]

No! Don't install Norton. And don't install MSE. Get something better.

 

[UsernameIssues]

No! Don't install Norton. And don't install MSE. Get something better.

What antivirus app would you suggest when troubleshooting?

http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html

 

[Layback Bear]

I do agree with UsernameIssues.
I also recommend using Microsoft Security Essentials when needed for troubleshooting Microsoft Windows 7.
Microsoft plays well with Microsoft.
When the problems are solved one can choose what ever anti virus program they so desire and see if the problems return.
I call that troubleshooting/testing.

If Norton is the problem I'm sure Praveen from Norton's will be glad to help.

 

[NortonSupport]

Thanks Layback bear!

Madhusha,
Please install Norton back and let me know if any problem, I'll make sure it's all fixed.
Thank you!

Praveen
Norton Support.

 

[margrave]

The best way to fix Norton is to uninstall it!

 

[madhusha]

Sorry for the late reply.
I installed Norton again. Then it gave same problem as previous.
After 3 1/2 hours (nearly) of idle time it gave blue screen and automatically restarted the computer. Then this restarting is happened several times again and again.
Now I uninstalled the Norton and installed another anti virus software. Now computer is ok.
I posted these information to further help for other users.
Thank you.