igdkmd32.sys missing

[WaltB32]

Running a Windows 7 diagnostic I receive the message igdkmd32.sys Intel Graphics Kernel Mode Drive is causing the system slowdown on start up. When I try to locate it there is no visual location is it a hidden file? If not
where do I find it?

Would I be able to disable it or is it essential for Windows 7? I have a Acer 5610 running a T2080 1.73 CPU.

 

[IoNGeNeRaL]

Hello.

If you can, try to perform a clean boot to Windows. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

How to perform a clean boot
Notes

• You must log on to the computer as an administrator to be able to perform a clean boot.

• Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behaviour if the problem still exists.

• If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

Use the following steps to perform a clean boot:Windows 7 and Windows Vista

1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
   Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
   
   
3. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
   
   
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
   
   
   Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
5. Click OK, and then click Restart.

For more information about how to perform a clean boot in Windows 7 and Windows Vista, reference the Video: How to do a clean boot in Windows.

What is next when I have a clean boot environment?

After the computer is restarted, you will have a clean boot environment. Then, do one of the following, as appropriate for your situation:

• If you could not install or uninstall a program or an update before you performed the clean boot, try to install or uninstall the program or update again.
  
  Note If you receive the "The Windows Installer service could not be accessed" error during the installation or uninstallation, follow How to start the Windows Installer service when system services are not loaded, and then install or uninstall the program or update again.
  • If the installation or uninstallation is successful, you have resolved your issue. Follow How to reset the computer to start as usual to reset your computer to the normal startup.
  • If the installation or uninstallation still fails, that means this issue is not caused by application or service interference. You may have to go to Microsoft Support for more specific support.
• If you could not run a program before you performed the clean boot, try to run the program again.
  • If the program runs correctly, this issue is caused by application or service interferences. Follow How to determine what is causing the issue by performing a clean boot to determine which application or service causes the issue.
  • If the program still does not run as expected, this issue is not caused by application or service interference. You may have to go to Microsoft Support for more specific support.

How to reset the computer to start normally after clean boot troubleshootingWindows 7 and Windows Vista

1. Click Start, type msconfig.exe in the Start Search box, and then press Enter.
   Note If you are prompted for an administrator password or for confirmation, you should type the password or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.
3. When you are prompted to restart the computer, click Restart.

I'd suggest you update all of your drivers for your Motherboard (*here*) and then do the same for your Intel Display Drivers with the latest from Intel if you can. I'd also recommend that you download and install Malwarebytes Anti-Malware and Microsoft Security Essentials and run a scan for any malicious infections.​

Links and Sources:
:ar: How to perform a clean boot (Microsoft website)
:ar: Malwarebytes Anti-Malware (Malwarebytes website)
:ar: Microsoft Security Essentials (Microsoft website)
:ar: Installing and updating drivers (SevenForums)
:ar: Gigabyte GA-Z77-DS3H Drivers (Gigabyte website)
:ar: Intel Display Drivers (Intel website)

 

[WaltB32]

Thanks,

I'll try that but first I will try to look up to see if it is a hidden file, that's a lot of programing to resolve a issue especially
if the sys file doesn't exist in the first place.

 

[IoNGeNeRaL]

Take a look at this thread and see if any of these methods help you. Someone else also had your issue; perhaps you'll find a resolution.

 

[WaltB32]

I looked at the tread and will explore it Monday, in the mean time the file they say that is not working is not on my computer in search and in search hidden mode off. I'm in touch with Intel to see if they have a
solution to this quirk.

 

[WaltB32]

Intels suggested method

Please try uninstalling and re-installing the current Intel® HDGraphics driver version, use this method in order to uninstall;

1. Open the Device Manager.
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
4. Right click Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.
7. Install the driver using this method How to Manually Install a Graphics Driver in Windows 7*. If you don't remember the driver version, let me know your computer model and processor model.

One done, run the diagnostic one more time and let me know ifyou still receive the warning message.



Regards,

Amy.