installation problems

[demandzm]

i have a hp g60 and im trying to reinstall windows 7 home premium x64. I get the process started and it runs fine until i get to the setting up your computer for first use screen then recovery manager pops up and says recovery incomplete and gives three options save log, details, and retry. When i click retry it opens the disk tray and says to insert recovery disk 1 but when i do this and click ok it opens the disk tray and tells me to insert recovery disk 1 again. I tried the whole thing over again and got the same problem, so i tried searching google to see if someone else has had this problem and found one and all he did was use task manager to end the process that was giving me the recovery incomplete message and it continued to install. I tried that and it worked but it installed windows 7 basic not premium. I dont have anything pluged into my laptop except the power. I dont have a clue what the problem is, hope you can help.

 

[Bare Foot Kid]

Hello demandzm, welcome to Seven Forums!



Are you attempting to do an HP factory recovery or are you doing a real clean install with a Windows 7 installation DVD?

 

[theog]

Pressing the f11 key during startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.

How to make HP Recovery DVD disks:
Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

How to make HP Recovery USB disk:
Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)

or
You can Order HP Recovery Disks from here:
Compaq Mini CQ10-500 PC series -  HP Notebook PCs - Order Recovery Discs for Windows 7, Vista, or XP - c00810334 - HP Business Support Center


If you have the Recovery Disks try this:
Do a full clean & full format in command prompt.
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

 

[demandzm]

i am tring to do a system recovery from my recovery disks i created when i got the computer.

 

[Bare Foot Kid]

Here's some interesting info you may find useful, and be sure to post back with any further questions you may have and to keep us informed.

After you have copied out or made back-ups of the data you need to save to external media; if you can find an exact Windows version that the PC shipped with you can do a clean install using the activation key on the COA sticker attached to the PC though it may require a robo-call to MS to sort the OEM batch-key.

How to Activate Windows 7 by Phone


If you can't find an exact same version, you could use the info in this tutorial to create an "all versions" installer of any version Windows installer, to install using the same method I posted above.

Windows 7 Universal Installation Disc - Create


After you have made backups of everything you care to save, the best method is to do a complete wipe (secure erase) of the entire Hard Disk Drive first, it over-writes everything, all the old Windows code including all the old drivers/programs, giving you the best possible space to install Windows to.

SSD / HDD : Optimize for Windows Reinstallation

 

[theog]

Try cleaning the HD.

 

[demandzm]

I should be able to wipe my drive and install winodws with the recovery disks that i made. ive been able to do it several times before i just cant figure out why it wont do it correctly now.

 

[demandzm]

theog do you think running DBAN will work

 

[Bare Foot Kid]

If you have the Recovery Disks try this:

Do a full clean & full format in command prompt.

http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

Do this.

How to Create a Windows 7 System Repair Disc



Using Method Two in this one.

DISKPART : At PC Startup

 

[demandzm]

ok ill try it ill post back in about 30-40 min when i get the results

 

[demandzm]

i tried that, my computer wouldnt boot to disk part. oh well, im using DBAN instead

 

[Bare Foot Kid]

That'll work.

 

[demandzm]

ok that fixed the recovery incomplete message but it is still installing windows 7 home basic and it should be home premium

 

[theog]

Did you upgrade to Home Premium?

 

[demandzm]

no that was what came factory installed and what i made my recovery disks from

 

[theog]

Call HP for new Disks,

or
Using the Key on the bottom of your Notebook.
No install files needed.
Anytime upgrade only adds-on the Programs & Features from version to version.
http://www.sevenforums.com/tutorials/95744-windows-anytime-upgrade-how.html

 

[gregrocker]

Even if you are outside the one year Tech Support warranty which comes included with the HP, they should provide you with the correct Recovery Disks if you tell them that yours are installing the wrong OS.

But first try Theog's idea of running the Anytime Upgrade to see if it will take the key off the COA sticker. Type Anytime in Start Search box to start process, which takes about 15 minutes or less.

Once you get HP in place and running perfectly, store a Win7 backup image so you never have to use Recovery Disks again: Backup Complete Computer - Create an Image Backup

Also you'll get a much cleaner reinstall without the factory bloatware, resulting in better Win7 performance, if you locate an installer for your version and clean reinstall with the key on COA sticker: Reinstalling Windows 7

Until then you can Clean up factory bloatware which is the worst on HP of any make. http://www.sevenforums.com/installa...p-all-four-primary-partitions.html#post952573

 

[demandzm]

ok as long as I can get this resolved its so annoying to use my older computer all the time. its so much slower than my laptop.

 

[theog]

YES, you can make the disks here:
http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html