Installer recognizes Windows 7 as Windows xp

[Alemantico]

Dear Community,


after an entire day research on the web, I feel so desperate for a solution! Even I don't know, if I will be heard, my next try, before contacting microsoft directly is my hope to find a solution through you here on the forum. This is the situation:
I'm trying to install Esko DeskPack 16.1.1.117 for Adobe Illustrator CC 2017 (already installed), and right at the beginning I'm getting on the installer system check I'm getting the message "Product software requires at least Windows 7 or Windows Server 2008 R2" (Screenshot). Why on earth the installer does misinterpret my windows 7 as a windows xp version? On my other Notebook (also with the same win 7 CD installed) I could run the setup witout any issues. I searched the entire web, but could not find any treat about that.


Any useful hint would be very appreciated!


Thank you in advance!

 

[mrjimphelps]

You could try installing the program using Compatibility Mode. Compatibility Mode is a way to make a program think you are running a different version of Windows than you actually are, so that it will install or run with the actual installed version of Windows. Compatibility Mode was first introduced to allow a program to run with a newer version of Windows than existed when the program was written. You may be able to use it to make the program think you are running Windows 7 rather than XP. In other words, since your program doesn't get the correct version information when you install the program straight-up, perhaps Compatibility Mode will get it the correct version information.

Hopefully you can tell it to say "Windows 7"; since you are actually running Windows 7, "Windows 7" might not be an option. But it's worth a try.

Here is some information about Compatibility Mode:

https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible#1TC=windows-7

 

[Alemantico]

Hey, thank you so much for your quick reply! I just tried, but it still throwing me Win xp sp 2. I wonder why that is happening?

best regards!

 

[Alemantico]

And when 'I run the program under this compatibility mode, I'm getting the same error message as I mentioned in my first post

 

[Megahertz07]

On the desktop or on Explorer, right click on my computer and launch properties. Does it show as Win 7 and is it SP1?

 

[Alemantico]

Hi Megahert07,
its showing win 7 (screenshot)

 

[Megahertz07]

Not sure if it will work but try to install under safe mode.

 

[Alemantico]

hey, that' sounds like a very good idea! I'll try that and let you know! thank you!

 

[Alemantico]

Hi Megahertz07, you are my man of the day !!! This time the installation really worked like a charm ! And I learned something new, what to try if next I'm getting confronted with a similar issue Anyway, I still wonder, what could've caused such an error? Thank you all for digging into it! You're amazing !
Have a wonderful day!!!

 

[Megahertz07]

Glad you succeeded.

Please mark this thread as solved.

 

[mrjimphelps]

Excellent suggestion, Megahertz07!

I wonder if there is some non-Microsoft service running which is telling this program that XP is the OS? Or maybe an erroneous registry entry.

 

[Megahertz07]

I don't think is a register setting.
As in safe mode you boot as clean as possible, without many services, drivers, startup programs etc, I would say it's on one of this disabled.
Can even be a malware. Hard to say.

 

[mrjimphelps]

This is the first time I have ever seen this type of error. I'll know what to do in the future if I ever see it again.