Installing Window 7

[Elite Darkness]

Hi, today i was trying to installing window 7 from windows vista after buying from best buy, after i installed everything after the first restart it it stuck on the black screen and it won't even load into windows. I tried clean installed and upgrade i tried installing many times but doesn't seem to work. Please Help me


Acer Model M5100 but acer told me that windows 7 doesn't support this model but i'm hoping that you guys because i really want to upgrade it to windows 7

 

[gregrocker]

THat Acer can most definitely run Win7 and run it well.

You bought a retail copy which means you get MS excellent tech support. I have found in the past that this can actually be more valuable than the price paid for the OS.

Acer may have been saying that they don't support Win7 since they support it's install only if you got a free Upgrade from them when you purchased. You paid for MS support here when you bought your Win7 retail at Best Buy.

 

[Elite Darkness]

I bought my computer a year ago so it wasn't from june 30,2009 to jan 2010

 

[gregrocker]

I bought my computer a year ago so it wasn't from june 30,2009 to jan 2010

Call MS with the number on the disk. Let us know how their support goes. They spend a fortune on it.

 

[Elite Darkness]

Alright but i'll tell you what did acer sent me

your system does not qualify for the windows 7 upgrade.

Please be informed that Acer does not support changing an Operating System. Changing the Operating System may cause driver conflicts. You have the option of upgrading or changing your Operating System at your own discretion. However, it is preferred that you keep to the original configuration of your system so that all the programs and applications in your computer will recognize all the hardware installed in it.

Although we will still support the hardware of the system, we will not be able to support the new Operating System. We can still support the functionality of the system with the new Operating System. If the support reaches the point of suspected hardware replacement/repair vs. Software support for the hardware, you must reinstall the original Operating System and drivers before the part can be replaced/repaired.

 

[Minotar]

Im pretty sure Acer doesnt actually make the computers themselves,but thats neither here nor there.

After the clean install did you try running start up repair a few times?

But id go with what Greg said,ring microsoft,what you wrote was just a disclaimer.

 

[gregrocker]

This bloatware enforcement is really getting out of control. All Acer is doing here is trying to veer you away from replacing their bloatware with a clean install, since the sponsored bloatware accounts for most of their profit margin now. They won't support the OS but will continue supporting the hardware according to your warranty.

Previously manufacturers would provide a clean install disk and support its install; I believe Gateway/eMachines (just bought by Acer - uh oh!) still do, possibly Dell. But that is changing as the profit margins tighten and sponsors want their bloatware kept on machines as much as the manufacturer can control it.

You might need a set of recovery disks in case you ever have to restore your computer to factory specs to sell it or get them to help you. However, any Vista disk will replace the Vista so you could even wait if you dont' have them until there is some rare case where you gotta have the bloatware back on there to deal with them about some issue.

 

[Elite Darkness]

no i never did a repair i have tried taking out ram and fresh install

 

[gregrocker]

Well boot into the install disk Repair console to see if it finds the installation, then try startup repair. Let us know if it offers it up to you when you first click "Repair my Computer"

I wasn't flipping you off at first, I'm just a big fan of MS Tech support after getting a full education in reinstalls, troubleshooting, optimizing and debugging with the price of an XP Home retail disk. They spent several overnights with me on the phone, and I got to know one guy so well we still go skiing in Idaho.

 

[Shinobi73]

Hi, today i was trying to installing window 7 from windows vista after buying from best buy, after i installed everything after the first restart it it stuck on the black screen and it won't even load into windows. I tried clean installed and upgrade i tried installing many times but doesn't seem to work. Please Help me


Acer Model M5100 but acer told me that windows 7 doesn't support this model but i'm hoping that you guys because i really want to upgrade it to windows 7

Can you boot into Safe Mode with Networking?

If you can try doing a driver rollback for your VGA card or update your ATI drivers on the ATI website. The Black Screen could be an indication that there might be an incompatiblity issue with the VGA driver.

 

[Shinobi73]

your system does not qualify for the windows 7 upgrade.

Please be informed that Acer does not support changing an Operating System. Changing the Operating System may cause driver conflicts. You have the option of upgrading or changing your Operating System at your own discretion. However, it is preferred that you keep to the original configuration of your system so that all the programs and applications in your computer will recognize all the hardware installed in it.

Although we will still support the hardware of the system, we will not be able to support the new Operating System. We can still support the functionality of the system with the new Operating System. If the support reaches the point of suspected hardware replacement/repair vs. Software support for the hardware, you must reinstall the original Operating System and drivers before the part can be replaced/repaired.

Ive had issues before with some computers that have "locks" encoded into the bios so that you would be unable to update or install a new OS. most of the computers i've seen with this are Dell and a few HPs. If this is what Acer is saying then this would be my first Acer computer with a bios lock. Normally you would only need to call them to "unlock" the bios setup so you can install a new OS.

(Umm... I've read others talk that the reason that they do this is to make sure you $$ BUY $$ another computer with the NEW OS rather than stick with your current computer. [sic] )

 

[Elite Darkness]

Well, after i installed windows 7 i can go on the desktop but after i restart i see the message "DMI pool update success" then just stuck on that screen for a very long time can't even go back on windows 7 i just did a fresh install just now. and i did a repair still stuck on the same screeen

 

[gregrocker]

Well, after i installed windows 7 i can go on the desktop but after i restart i see the message "DMI pool update success" then just stuck on that screen for a very long time can't even go back on windows 7 i just did a fresh install just now. and i did a repair still stuck on the same screeen

Computer stops at verifying dmi pool data....

I would follow Shinobi's advice and call Acer to ask if they have some kind of lock on the BIOS on that model to keep from installing a new OS, and if so you want it unlocked. Tell them you are fully prepared to put the old bloaty OS back on if they require it at some point in the future to support hardware. Be pleasant but firm.

MS Tech support could have worked you past this by now.

 

[Qdos]

When you get to the screen early on in Windows 7 Setup where it asks you which volume to install onto I've found that it pays to select the volume/partition and choose to delete it.

Some Acers have a small hidden partition (containing god only knows what, but causing you to see a message saying that W7 setup cannot proceed... blah, blah... Acer... OEM...) and you may see Setup delete the volume/partition and leave about 100Mb to one side.

After deleting the volume/partition the greyed out next button is lit up and you can proceed normally with the W7 install.

Had the same issue on a Veriton earlier today

 

[Elite Darkness]

I don't have a floppy to boot it from.. anyother ideas?

 

[Elite Darkness]

I tried deleting the partition on my vista before i install it...

 

[gregrocker]

When you get to the screen early on in Windows 7 Setup where it asks you which volume to install onto I've found that it pays to select the volume/partition and choose to delete it.

Some Acers have a small hidden partition (containing god only knows what, but causing you to see a message saying that W7 setup cannot proceed... blah, blah... Acer... OEM...) and you may see Setup delete the volume/partition and leave about 100Mb to one side.

After deleting the volume/partition the greyed out next button is lit up and you can proceed normally with the W7 install.

Had the same issue on a Veriton earlier today

Yes the EISA partition on Acer has to be taken out by special Diskpart commands.

Delete and Remove to Unlock EISA Hidden Recovery or Diagnostic Partition in Vista

Following the steps in the tutorial you will discover all hidden and other partitions on the HDD. I would go ahead and delete them all, using the special diskpart override command if there is an EISA.

Then boot back into the installer, create partitions as you please and quick format the one where you reinstall 7.

 

[Elite Darkness]

Nvm i just deleted the EISA then what?

 

[gregrocker]

Congrats.

Now boot from the Win7 installer, choose Custom install, Advanced tools> Delete until all space is unallocated> Create new partitions as you wish >Format those and install Win7 to first partition.

 

[Elite Darkness]

Yeah i did that but i still went to the "DMI pool data" stucked there and i had to reinstall vista