Installing Windows 7 SP2 x64 Contact your vendor for an updated driver

[back2seven]

After not finding solution in 7 similar topics in this forum and two dozens of topics on other forums, I feel I am missing something, please teach me to do it right.

I am not able to pass the DVD driver missing screen during the beginning of Windows 7 installation.
I want to install Windows 7 Professional with SP1, x64.

My configuration is as follows:
Motherboard: Gigabyte GA-H55M-UD3H rev 1.0 F7
Processor: Intel Core i5 760 (4x 2.8 GHz, Lynnfield, 1MB+8MB, 82W)
HDD 1 (Primary master): WD 3TB RED, 3.5", 7200rpm
HDD 2 (Secondary master): Seagate Barracuda 2TB
DVD: LG DVD+-RW, SATA

HDD 2 is full of data, HDD 1 is new, empty, out of the box.

The computer was never overclocked and despite being old I do not use it often, and it is well preserved.

I tried:
-> To install either from bootable DVD or from bootable USB thumb drive (HDD mode)
-> Switch USD ports during installation
-> Replace DVD out of the tray
-> Setting all BIOS settings to default, then putting settings to enable IDE and legacy boot
-> During installation when offered to browse for missing drivers:
a) Install all drivers for this motherboard from vendors website (Gigabyte)
b) Install drivers for USB 3.0 from vendor Gigabyte that I found on a Gigabyte local varsion website
c) Install chipset drivers for USB and SATA from Intel's website for series 3400 (latest released in 2013)
d) Installing all drivers from the directory where drivers for fully patched Windows 8.11 x64 that was on the previous HDD on the same computer. Besides drivers taken directly from Windows/System 32/etc. folders, I also used double driver application to backup all the drivers and tried these.

The only alternative to the famous (link screen was) message I reached is for USB drivers, it says: The [Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F (C:\...WIN7\ibexusb.inf)] device driver could not be installed. Contact your vendor for an updated driver.

I'm outta ideas, please help.

 

[SIW2]

Copy the boot.wim from this iso into the sources folder of your installation usb.

It should load to a desktop. From there, run setup17514 from under the start menu\install folder

17514x64-v5.iso

 

[Megahertz07]

Is your Win 7 installation disk SP1?
Do you have mouse once you boot Win 7 installation disk?
The new disk (3T) is probably low format as UEFI - GPT and your BIOS is probably Legacy - MBR. If so, you must make two partitions, one no bigger than 2.2T.
The only missing driver I can think is the SATA, but don't think that is the problem.

Make sure you have disconnected the data disk (HDD2) from the MB before you try to install Win 7 or you may end with the boot loader on one disk and the OS on the other disk, or loose all your data.

 

[back2seven]

My apologies, it is Windows 7 Professional SP1 x64, and it is not SP2 as I wrongly wrote in the title of the thread.

SIW2, doing as you say brings me to the screen Load Driver: A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. Note:...

Megahertz07, thank you for the advice. I disconnected HDD2, I still get same results if I try the approach SIW2 suggested or booting from the Win7 DVD. I tried searching those terms you mentioned but WD does not offer a driver for SATA (at least such that I would recognize it).

Yes, my Windows installation disk is SP1.
I do have mouse once I boot Windows 7 installation disk.

Worthy mentioning may be that:
1. I bought the configuration (without the HDD) in 2010, and my BIOS is legacy.
2. My mouse is connected to the USB, it works normally at any point during the installation.
3. I can connect keyboard only to a USB port. My keyboard is Logitech wireless keyboard.

Regards,

Marin

 

[SIW2]

Boot the media you made including my boot.wim

When you get to the desktop, can you see your drives?

If not, run Pnputil All from under the start menu\drivers folder. That should load the drivers from the repository.

If you still can't see the drives, then check in device manager to see what is missing.

If you can see the drives, use winntsetup to browse to install.wim inside the sources folder of your usb stick and install Pro to your hard drive.

 

[back2seven]

No. When I get to desktop, I see two drives:
C:\ Which is a boot partition of appr. 500 MB and
X:\ Which is a USB flash drive.
After running PnP Util All, I noticed that C:\ was flash drive and X:\ was a boot partition.
In Device Manager after running PnP Util All missing drivers are for: Other devices -> PCI Simple Communications Controller and
Communications Port (COM1). In drives I still see only those two.
Thanks for your help

 

[SIW2]

Is bios recognizing your hard drives?

 

[Botard]

I am not able to pass the DVD driver missing screen during the beginning of Windows 7 installation.
I want to install Windows 7 Professional with SP1, x64.

You can try the tutorial of this forum for windows 7 installation of new drive if you are not sure your doing.

 

[Megahertz07]

Is bios recognizing your hard drives?

On BIOS, you should see the 3T disk.

Back to the Missing drivers, as you have a MB that is quite old, you shoudn't have issues.
The only hardware that I can think that needs a driver that is not on the Win 7 installation disk is the wireless keyboard.
Try to use a normal USB or PS2 keyboard.

 

[back2seven]

On BIOS, you should see the 3T disk.

Back to the Missing drivers, as you have a MB that is quite old, you shoudn't have issues.
The only hardware that I can think that needs a driver that is not on the Win 7 installation disk is the wireless keyboard.
Try to use a normal USB or PS2 keyboard.

SIW2, Megahertz07 - Yes, BIOS sees all the disks normally, the 3T is initialized at Master channel 0 with its name.

I will try tomorrow to get a USB keyboard and to see if it helps.

Botard, I have read multiple threads and the one you are referring to seems interesting but I was not able to find it. Please send a link.

 

[bendipa]

"I am not able to pass the DVD driver missing screen during the beginning of Windows 7 installation.
I want to install Windows 7 Professional with SP1, x64."

"When I get to desktop, I see two drives:
C:\ Which is a boot partition of appr. 500 MB and
X:\ Which is a USB flash drive."

Your post is confusing. On the one hand you say you can't get past the early stages of W7 installation, then in your next post you say you see 2 drives "at the desktop". You can't get to "the desktop" until you are fully booted.

You should not need to install any drivers until the installation is completed. W7 provides its own generic drivers especially for a device like a DVD ROM. You do not need to to install drivers for USB 3, chipset, etc until after boot-up. SATA drives are supported at XP, let alone W7. There's no such thing as primary master, secondary master with SATA. That's old IDE technology that disappeared 10 years ago. I don't understand why or where you're seeing this.

Your 3TB drive is not supported by MBR. You should be in UEFI mode in your BIOS, not legacy mode. MBR cannot support disks larger than 2GB. I'd disconnect the 2TB drive for now. So switch to UEFI in your BIOS to do the installation, and make sure Secure Boot is disabled as well. Check your DVD ROM is first in boot order then save settings. Then go ahead and see if you get the same error messages.

 

[SIW2]

That is desktop in my winpe boot media. There are a lot of drivers in it as well.

The 500mb boot partition is my winpe virtual drive.

Not sure why the target hard drives are not being seen.

 

[Botard]

SIW2, Megahertz07 - Yes, BIOS sees all the disks normally, the 3T is initialized at Master channel 0 with its name.

I will try tomorrow to get a USB keyboard and to see if it helps.

Botard, I have read multiple threads and the one you are referring to seems interesting but I was not able to find it. Please send a link.

Well, my suggestion to you was explained by bendipa a traditional way for windows 7 installation and the safest way to get drivers is from your motherboard manufacturer's website. But I guess you've been assisted with SIW2 from the start, which I have no idea those drivers the 500 MB partition. Maybe, they have some features relevant to your needs that don't have the traditional installation, good luck.

For future reference, here's the link of clean install. It should be the same for a new drive, just connect no other drives during installation.
Clean Install Windows 7 - Windows 7 Help Forums

 

[back2seven]

Ok, I replaced the wireless keyboard with a wired one and repeated all the approaches - nothing changes.

I did not find addressing of my or similar problem in the clean install tutorial and regarding the branch there to the UEFI BIOS tutorial, I'm not sure what I have to do. Or how in BIOS do I change between UEFI or MBR.

E.g. at the moment my settings are:
PCH SATA Control Mode - IDE
SATA Port0-3 Native Mode - Disabled
USB Controllers - Enabled
USB Legacy Function - Enabled
USB Storage Function - Enabled
Azalia Codec - Auto
Onboard H/W LAN - Enabled
Onboard Serial Port 1 - 3F8/IRQ4
HDD S.M.A.R.T. Capability - Disabled
Delay For HDD (Secs) - 0
IDE Channel 0 Master - Auto (other options are Manual and None)
Access Mode - Large (other options are: CHS, LBA, Auto)

 

[bendipa]

Ok, I replaced the wireless keyboard with a wired one and repeated all the approaches - nothing changes.

I did not find addressing of my or similar problem in the clean install tutorial and regarding the branch there to the UEFI BIOS tutorial, I'm not sure what I have to do. Or how in BIOS do I change between UEFI or MBR.

E.g. at the moment my settings are:
PCH SATA Control Mode - IDE
SATA Port0-3 Native Mode - Disabled
USB Controllers - Enabled
USB Legacy Function - Enabled
USB Storage Function - Enabled
Azalia Codec - Auto
Onboard H/W LAN - Enabled
Onboard Serial Port 1 - 3F8/IRQ4
HDD S.M.A.R.T. Capability - Disabled
Delay For HDD (Secs) - 0
IDE Channel 0 Master - Auto (other options are Manual and None)
Access Mode - Large (other options are: CHS, LBA, Auto)

I tried to explain in post 11 that IDE is outdated technology that disappeared at least 10 years ago. SATA drives are not supported by IDE, which is why I suspect you are getting these 'driver' errors when you try to install W7. SATA technology applies to DVD ROMs as well as HDDs. I can only assume you have an old motherboard and BIOS that supports both IDE and SATA controllers. There was a transitional period to include both on mobos in the mid '00s.

Anyway, I am assuming that all your drives are SATA - the 3T HDD will certainly be. The support technology for SATAs is AHCI. Somewhere in your BIOS settings there should be a setting for SATAs/HDD, which you need to find. Select AHCI instead of IDE. Also your SATA ports 0-3 should be enabled. I take it you you know how to tell the difference between IDE and SATA drives. The connectors at the back are very different. If not sure, google it and also check that your DVD ROM is a SATA. It may be an IDE if it was the original one.

Although you can use an MBR BIOS you need a UEFI one to support your 3T drive, else you can only use 2T. If your mobo is that old you may not have a UEFI BIOS. In order to tell if your BIOS is a UEFI you should see a 'boot' tab. If you go to that and if UEFI options are listed then you know.

 

[Megahertz07]

From the GA-H55-UD3H specs GA-H55-UD3H (rev. 1.0) | Motherboard - GIGABYTE Global
The MB has one IDE connector (IDE Master / slave).
As advised, you should set IDE to disabled and SATA to AHCI.
It's on page 48 of the manual http://download1.gigabyte.us/Files/Manual/mb_manaul_ga-h55-ud3h_e.pdf

SATA Port0-3 Native Mode (Intel H55 Chipset)
Enabled
Allows the SATA controllers to operate in Native IDE mode. Enable Native IDE mode
if you wish to install operating systems that support Native mode. (Default)

 

[Marie SWE]

Hi!
I suggest you transfer all data from your 2TB disk to your 3TB disk. Then install windows on your 2TB. It will probably solve your problem
//Marie

 

[back2seven]

I took it to service and I was told that since my MBO lacks UEFI I have to either change the whole PC config, or put my 3 TB drive as secondary and 2 TB for primary. So that is what I will do. They say if 3 TB is primary and only 2 TB are seen that in this config there may be some problems during work. So, there seems to not be workaround to this problem from my perspective. But at least I have a solution to go to.

 

[Marie SWE]

On one of my old computers(win7x64). I have one 1TB HDD as a boot and one 4TB HDD for my personal data.
There is an update to windows that allows you to use large hard disks. But i don't remember the KB number. And it's so long time ago i installed it, so I do not remember if it was possible to have the whole disk as one partition, but I think it should be possible. I did split my 4TB disk into three partitions for different purposes. two 1TB and one 2TB

 

[SIW2]

I took it to service and I was told that since my MBO lacks UEFI I have to either change the whole PC config, or put my 3 TB drive as secondary and 2 TB for primary. So that is what I will do. They say if 3 TB is primary and only 2 TB are seen that in this config there may be some problems during work. So, there seems to not be workaround to this problem from my perspective. But at least I have a solution to go to.

You can use gpt for the 3 tb drive and use it for storage.