Intel Adapter not found!

[AmberM]

Hi all,

So I know that this topic has been discussed before so I'm attaching my laptop's information on the basis of those threads.

So my Dell Inspiron 14z N411z's wireless stopped working suddenly. So I reinstalled my Windows 7, Ultimate 64-bit. But the issue is still persisting.

I conducted a test using intel's proset wireless and it says that the wireless hardware is enabled but the driver results cannot be found. The network adapter is also missing in the device manager.

Please find attached the results using 'DxDiag' command and 'msinfo32'.

Please please tell me about the drivers and their links.

 

[fireberd]

The correct install procedure for a Dell is (1) Install Windows (2) Install Dell Desktop or Laptop System Software (3) Install Motherboard Chipset Drivers (3) Install Device Drivers including Video, Sound, Ethernet/Wireless, etc.

Did you follow that procedure. And, install drivers direct from Dell? (There are 5 chipset drivers to install).
Product Support | Dell US

 

[AmberM]

I have downloaded them from dell's website but not really in the given order.
Let me do that and I'll get back to you.
Thank you.

 

[AmberM]

So I have done everything in the order you prescribed but the wifi is still not working.

 

[torchwood]

Hi Amber,
open device manager, check
1) network devices
2) problem devices

If in 1) you see a small down arrow or ! then the driver is not installed >> post device name
if 2) any problem device please find/post the pci and ven info.

Roy

 

[AmberM]

Hi Torchwood,

Please find attached a screenshot of my device manager.
Under 'Other devices' there is an unknown device with a yellow sign opposite to it.
It's located on PCI bus and the other details like Manufacturer details and driver details are missing
The hardware ID is :
ACPI\SMO8800
*SMO8800

 

[torchwood]

Hi Amber,
its not that 1, thats some kind of accelerator.
Dell usually incorporate an system updater program, if you run that it should pick it up and install it.

According to the specs your wireless is
Centrino Wireless-N 1030
Now as its not showing in device manager, can you check your BIOS, if its turned off then it will not show.

Roy

 

[fireberd]

Did you install all of the chipset drivers listed on the Dell downloads for your model?

 

[AmberM]

Torchwood, please find attached a screenshot of my bios.

fireberd...Yes downloaded all of them from here:
Product Support | Dell US


I don't know what's wrong. Literally on the verge of giving up
Please give me all the advice you can. Really need to fix this up.

 

[AmberM]

Also, I ran the Dell Support Assistant. Please find the report in the link below:
file:///C:/Users/Amber%20%20Masood/Desktop/Test%20Event%20Logs%20-%20Remote%20NDIS%20based%20Internet%20Sharing%20Device.html

 

[fireberd]

There are several Wi-Fi drivers listed on the Dell downloads, depending on which Intel Wi-Fi you have will determine which driver you need.

Are you accessing the Dell downloads using your Service Tag number? If no, access using the service tag number. The download list will only be the drivers applicable to your specific system.

Use the Snipping Tool to grab screen shots and post that way on the forum. You don't have to take a picture.
Here is an example of using the snipping tool to grab my Device Manager.

 

[AmberM]

Thanks
And yes downloading them using the service tag number.

 

[fireberd]

One last try. Reset the BIOS and then see if it is detected or allows installing driver. If the BIOS is corrupted and does not recognize the controller, then Windows will not.

If this does not fix it, suggest posting on the Dell forum so one of the Dell user experts can help.
General Hardware - Laptop - Dell Community

 

[AmberM]

Thank you. I ll try that.
But the issue is that my battery isnt working.
How should I flash with out a battery?

 

[fireberd]

You don't need to "flash" the BIOS. If you access the BIOS (usually F2 on a Dell), there should be an option to reset the BIOS, or "set defaults".