intermitent bsod 0X0000007F

[bebop14]

hi guys, hope you can help me. im having a few problems with my toshiba qomiso lately, where it seems to intermittently come up with bsod 0X0000007F with some kernal error. it happens maybe 2-3 times a day. it can sometimes happen when im playing star craft 2 or when im booting in to windows. it's been really annoying and something im looking to resolve.

 

[koolkat77]

Welcome

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[bebop14]

thanks, ive attached the msinfo now

 

[koolkat77]

Thanks

BSoD Analyze:-

STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Start Menu\Programs\Check Point\ZoneAlarm	Public:Start Menu\Programs\Check Point\ZoneAlarm	Public
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public

Zone Alarm is a known cause to BSoDs, so is AVG
Suggest you to uninstall both

Download and install Microsoft security essentials
Run a full scan once updated.
:ar: Microsoft Security Essentials - Free Antivirus for Windows

Malware bytes free is a great combination with MSE
:ar: Malwarebytes : Malwarebytes Anti-Malware removes malware
including viruses, spyware, worms and trojans, plus it protects your computer

Problematic software:

Start Menu\Programs\[COLOR="Red"][B][I]PC Utility Kit[/I][/B][/COLOR]	ddriveinstall\d drive install:Start Menu\Programs\PC Utility Kit	ddriveinstall\d drive install

Please refrain from using pc utilities like the one you are having now.
They can damage windows beyond repair.

Run the system file checker for repairing any damaged windows files
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

[COLOR="Blue"]OS Version	6.1.7600 Build 7600[/COLOR]

Download and install all updates from windows updates including Service Pack 1.

Look for a update on your BIOS version and install it.

BIOS Version/Date	TOSHIBA V2.90, [COLOR="Red"]12/10/2010[/COLOR]

That's all for now.

Do the steps above and let us know if you're getting any blue screens, we'll do more troubleshooting