Intermittent BSOD, Bad Pool Caller/Header, Pretty sure it's a Driver

[jnighlight]

Hey guys,

I've been working on this problem for a while, and it's driving me nuts.
I'll intermittently get a BSOD (no programs in common) whether I'm playing a game, browsing the internet, or away from my computer.
It's usually either a BAD_POOL_HEADER or BAD_POOL_CALLER or SYSTEM_EXCEPTION, but I can't make hide nor hare of where it's coming from.
I was pretty sure it was a driver problem, but I had downloaded a bunch of stuff, so I wiped my computer. However, it's still haunting me.
After doing driver verification (I saw the recommendation in another post) it would BSOD before I could login, but not tell me which driver specifically was causing the issue. I *think* this points to it being a driver instead of my hardware, but I can't be sure.
If you have any ideas, please let me know, I'm starting to go insane.
I did both scans and I'm attaching them both, let me know if I need to do anything else.

Thank you for your help!

 

[jnighlight]

Ok, I actually downloaded some new graphics drivers, but I'm still having the same issue. Here's an updated SF folder though. If anyone has any clarifying questions or advice, please let me know!

 

[koolkat77]

Welcome to the forum,

BugCheck 19, {20, fffffa80071b19a0, fffffa80071b19f0, 4050016}
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_DereferenceDeviceHandle+ff )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck D1, {0, 2, 8, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck D5, {fffff980030c6ed0, 0, fffff88003df71aa, 0}
Probably caused by : usbfilter.sys ( usbfilter+41aa )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 3B, {c0000005, fffff80002acdd90, fffff8800b80f130, 0}
Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+10 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck C2, {7, 109b, 1a0fba0, fffffa8007c0a040}
Probably caused by : ntkrnlmp.exe ( nt!IoRemoveIoCompletion+229 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 19, {20, fffffa80079b3000, fffffa80079b3400, 4400000}
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+1c7 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Please update these drivers:

 

netr28x.sys Thu Feb 26 09:02:09 2009 (49A60631)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Driver Reference Table - netr28x.sys

AtiPcie.sys Tue May 5 21:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
Driver Reference Table - AtiPcie.sys

ASACPI.sys Thu Jul 16 09:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys

nusb3hub.sys Fri Apr 23 07:34:35 2010 (4BD0F92B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Fri Apr 23 07:34:36 2010 (4BD0F92C)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys

AODDriver2.sys Tue Feb 11 17:06:52 2014 (52FA044C)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7[br][br]Part of AMD Fuel[br][br]Location: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
Driver Reference Table - AODDriver2.sys

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Perform a Clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Memtest should be done overnight.

 

[jnighlight]

Hey, I updated my drivers, and I got one more System Service Exception BSOD. I'll reply with the results of the memtest when I finish it. Thank you so much with your help!

 

[jnighlight]

Ok, I've downloaded all of the drivers that I possibly could find, all from the sites for my specific hardware or on the CD that came with them (For my Radeon HD graphics card and for my EVO mother board), and I ran through MemTest 3 times, 5 passes each, with no errors reported. The blue screens are getting more often, My audio and visuals stutter sometimes while I try to play them, and my computer locks up every once in a while. Please let me know if you find anything. Thank you for all of your help!

 

[jnighlight]

Anyone have any ideas? The issues are still happening, and I've found that they mostly happen when I'm either away from my computer or while I'm playing a game. Any help is always appreciated. Thank you!

 

[essenbe]

jnighlight, I've just had a brief look at the files. I am seeing a lot of drivers that come from Windows Update mentioned in a few of the dump files. Have you run sfc /scannow? koolkat mentioned running that in one of the above posts. are you getting Windows updates as you should. In case you haven't, please

Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

I would also like you to boot into safe mode and use your computer as much as you can while in safe mode. Please let us know how this progresses.

 

[jnighlight]

I'll try to use my computer in safe mode, but the /scannow found no violations, so we're all clear on that front.

 

[essenbe]

Good. Let us know how it does. But, use it as much as possible.

 

[jnighlight]

Alright, I didn't see it crash in Safe mode. I've gotten plenty more bluescreens, so here's an updated zip file set. But as far as I can tell, it does not crash in safe mode.

 

[jnighlight]

Just so everyone knows, and I seem to have forgotten to mention this, the screen tears visually whenever it blue screens. That is to say the screen fragments into lines of color, depending on what colors are on the screen at the time. Then the screen goes black and the BSOD shows up. Any ideas would be appreciated.

 

[essenbe]

If I understand correctly what you are describing, it sounds like a classic Graphics Card dying. But just to be sure, I would like to try one other thing.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

Please use a utility that will monitor your GOU temps. If they get too high, stop the test I am going to get you to run. Most of these utilities also allow you to set a custom fan profile. Set a pretty aggressive custom fan profile, to control your temps.

Please download and install Ungine Heaven 4.0 ( Heaven Benchmark | Unigine: real-time 3D engine (game, simulation, visualization and VR) ) install it and run the test. Set it to the extreme preset and run it. Once it starts to run, press the Benchmark tab at the top of the screen. Let it run, keeping an eye on the temps as well as looking for any artifacts. The benchmark is strictly a GPU bound test, meaning it uses nothing but your graphics card. If the temps go too high, stop the test. Your set up should look like this.

View attachment 333550

Try this and let me know how it comes out. It will give your card a pretty hard workout, so again, pay close attention to the temps. If you do not have a Monitoring program use MSI Afterburner (MSI Afterburner). With this it will allow for on screen display and custom fan profile. It is primarily an overclocking utility, so don't move any of the sliders on the first page, click settings and there is a monitoring tab, and a fan profile tab. Use those, it is a very good monitoring program and can be used to set a number of profiles. If your card is overclocked, please set it to defaults. Please let me know how this works out. let me know the high temps as well as if you noticed any artifacting. If you have any questions, don't hesitate to ask.

 

[jnighlight]

Wiped it all, downloaded the latest driver, rebooted and ran the benchmark. The temperature maxed out at 69 degrees (although sometimes the FPS went down as far as 15) and everything looked nice and pretty. I saw no artifacting, and everything went fine. As for the stats of the benchmark:
FPS:24.2
Score: 608
Min FPS:11.0
Max FPS: 59.6
It hasn't BSOD'd since I wiped the driver and reinstalled (Although that's nowhere near conclusive), but I had noticed that it like to BSOD when I closed out of things. i.g. Closed out of games, Google Chrome windows, or other programs. not always, but enough that I could notice it. If you ahve any ideas, let me know. Thanks for all of your help! If it BSOD's again, I'll let you know.

 

[essenbe]

Let us know if you have any more BSODs. We will look at the new dump files.

 

[jnighlight]

They're baaaaaaaaaaack. Just once for the moment now.
Here's the dumps.
I would like to take a moment to express my extreme thankfullness in what you're doing for me. I really, really appreciate all of the help! It's nice to know there's someone out there willing to help someone with their specific problems!

 

[essenbe]

Thank you for the kind words. That's what we do here. But before thanking me too much, it looks like I haven't helped much. Here is what the dump file says, for what it's worth

SYMBOL_STACK_INDEX:  7
SYMBOL_NAME:  nt!ExDeferredFreePool+1df
FOLLOWUP_NAME:  Pool_corruption
IMAGE_NAME:  Pool_Corruption
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  6.1.7601.18409
MODULE_NAME: [COLOR=red]Pool_Corruption[/COLOR]
FAILURE_BUCKET_ID:  X64_0x1E_nt!ExDeferredFreePool+1df
BUCKET_ID:  X64_0x1E_nt!ExDeferredFreePool+1df
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x1e_nt!exdeferredfreepool+1df
FAILURE_ID_HASH:  {e06b5db4-e431-5c94-bbd1-105be4a76c98}
Followup: Pool_corruption

Which actually tells us very little. I did notice some references to USBport. Which is usually a Windows Update driver. Please update your Chipset Drivers again and lets Please update your system specs as much as possible, with manufacturer and Model, plus hard drive info, PSU, CPU cooler and anything else. I am going to give you the post I usually use. You have much of yours filled out, so it should be fairly easy, but hopefully, this will help you know what I want. Basically what I want is everything in your, or attached to your computer with model numbers to enable me to look the item up if necessary and I would like it in your system specs at the bottom left of your last post.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

Once we get that I am going to want you to run a Hard Drive diagnostic test on your hard drive and maybe even memtest86+ which will take you between 9-10 hours. But first I would like to get details of your system specs. Also, do you have a spare graphics card or have a friend who would be willing to loan you one for a few days, or better still swap with you? We won't go there right now, but you may start asking around.

I will always try to beg, borrow or whatever is needed to test before asking you to spend money. That's what I would do, and I won't ask you to do anything I wouldn't do. The big difference is I have more computer parts around than some computer stores.

 

[jnighlight]

Ok, I updated my specs.
I do have another graphics card to use at home, I'll grab it as soon as I can and plug it in, although if I recall correctly the problem persists no matter which graphics card is plugged in at the time. I also at one point thought it was my hard drive, which, if you'll notice, is why I have two. I still had the issue with the new one. :/
I've already run Memtest multiple times (about 4 passes a night for 3 nights in a row with 0 errors), but I'll be more than willing to run it again.
I've tried to do some research, and I've found that my motherboard is apparently really hit or miss. There's a lot of talk on the internet of fluctuating voltage getting to the CPU possible resulting in said blue screens. Here's a link if you're interested.
ASUSTeK Computer Inc.-Forum- M4A87TD EVO BSOD constantly
If this is the case, I may try to manually set the voltage like the last person who commented on that forum post did. Should that not work, I'm considering purchasing a new motherboard (since I bought this one in 2011) and moving on from there, unless you have any ideas the oppose that.

 

[essenbe]

If a known good card is used and does the same thing, it has to be the Motherboard or the PSU. Those are about the only things involved other than drivers. If you change cards, clean all drivers from the system before swapping.