Internet Access issues on Dell Inspiron 1545

[ULViking22]

Just looking for some advice,

My Laptop can see all Wireless networks even connect to them (i have tried several) but it reads limited access(therefore no internet access) i have an iPhone and when using it as a hotspot my laptop can gain internet access. all these networks works for others computers and there is no issue when it uses the iPhone as the hotspot. Has anyone any idea how to resolve this issue?

Thanks in advance

IanC

 

[Azo]

Please change your power settings to "High Performance". Then open "Network and Sharing Center" > click on "Troubleshoot problems". Let us know what happens. I hope that will work.

 

[ULViking22]

i tried that, i also tried system restore to before the problem, i tried reinstalling the drivers, i reset the network adapter i can't figure out the problem.

 

[Azo]

maybe the Wlan card is faulty?

 

[ULViking22]

how would this happen and how would i fix it? Keep in mind I am on the internet at the minute on my laptop using my iPhone as a hotspot. it just seems to be unabe to connect to internet through routers and i have tried several including pubic networks all of which won't work apart from the iPhone!

 

[Azo]

Oh....then it's surely not wlan card problem. Did you by chance put any proxy or port info during internet configuration?

 

[ULViking22]

Im not sure what you mean by that to be honest. but i will fill you in on the entire situation, the laptop is now 2 years old i never had network connectivity problems before but a few weeks back i had to get a new DC port installed in my laptop and this has been the problem since. i have not changed any settings from before and the system restore did not help! can you explain exactly what you meant, I'm sorry but im not very good with computer jargon!

 

[Azo]

No I am sorry for being to technical. Please explain what is a DC port? DC Current power port? By internet options I meant this:

1. Open Internet Explorer by clicking the Start button
   
   , and then clicking Internet Explorer.
2. Click the Tools button, and then click Internet Options.
3. Click the Connections tab, and then click LAN settings. Is there anything....any numerical value etc?
   

 

[ULViking22]

the DC Port is the connection that you plug the charger into, it snapped off a few weeks back so charging could not happen. i checked and no numbers it is ticked to automatically detect settings. also i use primarily chrome but again its irrelevant. It just does not make any sense that it will not connect. really getting under my sin now too because i rely heavily on my laptop and cannot afford a new one. also the hotspot connection while useful is not that strong. Another point of interest i tried connecting using the ethernet port and it failed to connect also!

I really appreciate your help with this!

 

[Azo]

OK it's different in my country, now it's clear. and I really don't think this problem is worth buying a new laptop. Lets try in a different way. Click on Start then Run and paste the following into the Run box, exactly as show, including double quotes:

cmd /c "ipconfig /all > azo.txt & ping google.com >> azo.txt & notepad azo.txt & del azo.txt"

and press ENTER.

A file in notepad will open. Paste the contents here. I wanna have a look.

In this kind of cases I prefer a remote desktop connection checkup, but I don't think you will allow it or your iPhone bandwidth will permit it. BTW, is your laptop under warranty?

Do this while connected to your WiFi network.

 

[ULViking22]

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ian-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FB-9D-D3-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::781d:13d5:d709:9c43%23(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : 28 January 2012 15:36:19
Lease Expires . . . . . . . . . . : 29 January 2012 16:30:01
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 469771003
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-68-C1-15-00-25-64-4F-90-AB
DNS Servers . . . . . . . . . . . : 172.31.140.69
172.30.140.69
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-25-64-4F-90-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1c1a:32cc:53eb:f5fc(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c1a:32cc:53eb:f5fc%20(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{C536D2E9-15C5-4C4C-99F8-8158E905A6F7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{66962EFC-7D83-4962-88AE-00F1BBE479E5}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging google.com [74.125.230.146] with 32 bytes of data:
Reply from 74.125.230.146: bytes=32 time=553ms TTL=55
Request timed out.
Reply from 74.125.230.146: bytes=32 time=408ms TTL=55
Reply from 74.125.230.146: bytes=32 time=463ms TTL=55

Ping statistics for 74.125.230.146:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 408ms, Maximum = 553ms, Average = 474ms

no i only got a 1 year warranty which has expired!

 

[Azo]

Are you OK with this: Turn on Remote Desktop in Windows 7 or Vista - How-To Geek
I mean can you allow this?
Because the log above says your connection is completely fine ! I am getting puzzled myself ! If that is not OK with you I'll try a different method. BTW, try pressing Fn+F2 two times consecutively after 3 seconds gap. Also can you give me your Dell service tag?

 

[ULViking22]

it's ok with me and its changed now! i tried F2 thing a few times but no help. where can i find the service tag?

 

[Azo]

On the bottom of the system. It's a 6-9 digit alphanumeric code. Will you be able to establish a remote desktop connection with me or should I guide you?

Here's what you need to know:

I will access/change only the settings of your computer, not the Hard drives, files etc.
You can disconnect any time you wish.

Is that OK? Please take a look at this video:



All you need to do is to give me the IP Address and port.

 

[ULViking22]

DB48XJ1 is the tag im not sure how to do it could you walk me through and as ya im ok with it i badly need this issue resolved so i wil do anything!

 

[Azo]

No actually you should be very careful when giving access to strangers. I cannot guarantee that the problem will solve but i can safely assume that I'll try my best. But before remote desktop connection (the video above explains the steps thoroughly). Please watch the video and follow the exact steps. Then just give me the ip/port(shown in video).

 

[ULViking22]

I'm trying to load it but because my connection is slow it's taking a long time but i will let you know when i have watched it!

 

[Azo]

I'm trying to load it but because my connection is slow it's taking a long time but i will let you know when i have watched it!

Then I think we will need to try a different route. If this video can't load...remote Desktop won't load too. and as you say iPhone, I think the data cost is too high in USA. Can you recheck the service tag? When did you buy the laptop?

 

[ULViking22]

I am from Ireland. yes that was the correct service tag! i bought it in September 2009 or around then.

 

[Azo]

Sorry.Please open this link:http://www.dell.com/support/drivers/ie/en/iedhs1?c=ie&l=en&s=dhs&~ck=mn
Please download the latest WLAN driver and install it. Let us see what happens.