Internet connected but not working

[Michelle123]

Hi, I have my internet connected long storty short, I reset my router last night, it reset to default settings I got the new password, I'm connected on my Windows Vista computer laptop my desktop computer, all working fine, but on my Windows 7 laptop its connected I can go to google, and windows live email and that'll work but I can't access any other websites I went to check the status of it and under IPV4 Connectivity it has Internet under IPV6 Connectivity it says No Network Access I'm not sure that has anything to do with it, but I need some help. Thanks!

 

[Michelle123]

Anyone have any suggestions?

 

[molossus]

Hi, I have my internet connected long storty short, I reset my router last night, it reset to default settings I got the new password, I'm connected on my Windows Vista computer laptop my desktop computer, all working fine, but on my Windows 7 laptop its connected I can go to google, and windows live email and that'll work but I can't access any other websites I went to check the status of it and under IPV4 Connectivity it has Internet under IPV6 Connectivity it says No Network Access I'm not sure that has anything to do with it, but I need some help. Thanks!

if you can get to google, and live mail that means your router is resolving dns and dhcp well,
that is a weird problem, unless you are using Internet explorer and internet access is restricted to those 2 websites , excluding all others.

ipv6 shouldnt affect anything.
did you try using other browsers? firefox chrome?
or try another computer in your home?

 

[seavixen32]

Have a look at these Microsoft articles, they may be of help to you.

Troubleshoot Internet connection problems

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-network-connection-problems

 

[Michelle123]

Hi, I have my internet connected long storty short, I reset my router last night, it reset to default settings I got the new password, I'm connected on my Windows Vista computer laptop my desktop computer, all working fine, but on my Windows 7 laptop its connected I can go to google, and windows live email and that'll work but I can't access any other websites I went to check the status of it and under IPV4 Connectivity it has Internet under IPV6 Connectivity it says No Network Access I'm not sure that has anything to do with it, but I need some help. Thanks!

if you can get to google, and live mail that means your router is resolving dns and dhcp well,
that is a weird problem, unless you are using Internet explorer and internet access is restricted to those 2 websites , excluding all others.

ipv6 shouldnt affect anything.
did you try using other browsers? firefox chrome?
or try another computer in your home?

I have firefox and IE On IE I can't access google. I'm still trying to figure out this problem!

 

[windrider]

That is normal for IPv6 to say 'No Internet Access' as you probably have only Ipv4

When you reset the router, did you also reset your modem or whatever you have for Internet Access.

Try unplugging your modem, then plug back into router. Also I would reboot your Windows 7 laptop after that.

 

[Michelle123]

That is normal for IPv6 to say 'No Internet Access' as you probably have only Ipv4

When you reset the router, did you also reset your modem or whatever you have for Internet Access.

Try unplugging your modem, then plug back into router. Also I would reboot your Windows 7 laptop after that.

I have a router and modem in one, Tried resetting it again, nothing... I'm not sure whats wrong with it, I think I'm going to have someone look at it for me.

 

[2xg]

Hello,

Can you pls post an ipconfig /all output of the computer in question for review?
Click on Start => in search box type cmd, press enter. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.

Is this a wired or wireless connection issue? Have you tried both?

 

[Michelle123]

Hello,

Can you pls post an ipconfig /all output of the computer in question for review?
Click on Start => in search box type cmd, press enter. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.

Is this a wired or wireless connection issue? Have you tried both?

Here it is. Its a wireless connection issue, and I'm currently using it as wired since its not working wirelessly.

 

[2xg]

Thanks for the output provided.

I was going to question about your DNS Servers = 156.154.70.22 and 8.26.56.26. Since your wired connection is working, seems to be no issue there.

Have you removed any wireless profile stored in your computer, then re-add your own SSID(wireless network) with the correct network encryption?

Also, verify that you're not using any Proxy servers, remove it if found.
How to Remove Proxy Settings

What type of Security or Firewall Software do you have?

 

[windrider]

Does your router come with a setup disc or did you do it manually.

If it came with a setup disc I would run it again and see if that fixes the wireless issue.

 

[Michelle123]

Thanks for the output provided.

I was going to question about your DNS Servers = 156.154.70.22 and 8.26.56.26. Since your wired connection is working, seems to be no issue there.

Have you removed any wireless profile stored in your computer, then re-add your own SSID(wireless network) with the correct network encryption?

Also, verify that you're not using any Proxy servers, remove it if found.
How to Remove Proxy Settings

What type of Security or Firewall Software do you have?

Yes, I did remove the wireless profile stored on my computer and then I re added it could that be the problem? I'll see if I'm using any proxy servers. I just deleted my firewall and security I was using Kaspersky Anti-Virus, that didn't fix the problem so then I re installed it again. How would I find if I'm using Proxy servers?

 

[Michelle123]

Does your router come with a setup disc or did you do it manually.

If it came with a setup disc I would run it again and see if that fixes the wireless issue.

No, my router didn't come with a setup disk, My router was from comcast and they installed it.

 

[Michelle123]

Thanks for the output provided.

I was going to question about your DNS Servers = 156.154.70.22 and 8.26.56.26. Since your wired connection is working, seems to be no issue there.

Have you removed any wireless profile stored in your computer, then re-add your own SSID(wireless network) with the correct network encryption?

Also, verify that you're not using any Proxy servers, remove it if found.
How to Remove Proxy Settings

What type of Security or Firewall Software do you have?

I found the proxy servers, their not checked off, I'm not running proxy servers then.

 

[2xg]

Next task is to download the latest driver for the Atheros adapter from this site:
ATHEROS Wireless drivers for Windows

Then uninstall the Atheros AR9285 802.11b/g/n WiFi from Device Manager, locate the Atheros right click on it. Manually install the new driver by following this guide. Remember to locate the .sys file from the extracted folder and install that one.

If above suggestions didn't help, change the DNS Servers and replace them with these Public DNS's on your Wireless settings:
http://code.google.com/speed/public-dns/docs/using.html