Internet connection issue, BSOD on troubleshoot

alecnin

New member
Local time
2:23 PM
Messages
32
Hi I had a BSOD a couple of days ago, and today my computers WiFi and lan internet connection stopped working, on trouble shoot my computer had another BSOD and I have not been able to connect to the internet since. I would appreciate any help. My computer is a GE60 msi, about 3 years old, worked fine after I had a warranty repair for a motherboard issue about 2 years ago. Had to modify problem file name, phone would not allow me to copy it.
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitIntel(R) Core(TM) i7-3610QM CPU @ 2.30GHz6.00 GB(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Gr...
OS
windows 7 home premium 64 bit
CPU
Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Motherboard
Micro-Star International Co., Ltd. MS-16GA
Memory
6.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Screen Resolution
0 x 0 x 0 bits (0 colors) @ 0 Hz
Hard Drives
Hitachi HTS727575A9E364
added new file after another crash, was able to fix wifi by updating driver
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitIntel(R) Core(TM) i7-3610QM CPU @ 2.30GHz6.00 GB(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Gr...
OS
windows 7 home premium 64 bit
CPU
Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Motherboard
Micro-Star International Co., Ltd. MS-16GA
Memory
6.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Screen Resolution
0 x 0 x 0 bits (0 colors) @ 0 Hz
Hard Drives
Hitachi HTS727575A9E364

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
i have only had two blue screens, but would appreciate some help in figuring out why they happen, another file attached
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitIntel(R) Core(TM) i7-3610QM CPU @ 2.30GHz6.00 GB(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Gr...
OS
windows 7 home premium 64 bit
CPU
Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Motherboard
Micro-Star International Co., Ltd. MS-16GA
Memory
6.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Screen Resolution
0 x 0 x 0 bits (0 colors) @ 0 Hz
Hard Drives
Hitachi HTS727575A9E364
It looks like one of the 2 crashes have been initialized by yourself, the 0xDEADDEAD is a crash initialized by the user.
Code:
MANUALLY_INITIATED_CRASH1 (deaddead)
The user manually initiated this crash dump.
Arguments:
Arg1: 000000000f010012
Arg2: 0000000000a30a15
Arg3: 0000000012bc0034
Arg4: 00000000198c0000

The other crash, 0x7E(SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) caused by the graphics drivers
Code:
fffff880`0371d088  fffff880`0f2c691cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x4d91c
This error is caused due to the following: A system thread generated an exception which the error handler did not catch.
A thread is the entity within a process that Windows schedules for execution.​
A thread from the Intel graphics drivers generated an exception that couldn't be handled by the error handler.
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
thanks, so a update of the graphics card drive should do the trick?
also i never really initialized a bluescreen, what could i have done to cause it?
 

My Computer My Computer

At a glance

windows 7 home premium 64 bitIntel(R) Core(TM) i7-3610QM CPU @ 2.30GHz6.00 GB(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Gr...
OS
windows 7 home premium 64 bit
CPU
Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
Motherboard
Micro-Star International Co., Ltd. MS-16GA
Memory
6.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GT 650M (2) Intel(R) HD Graphics 4000
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Screen Resolution
0 x 0 x 0 bits (0 colors) @ 0 Hz
Hard Drives
Hitachi HTS727575A9E364
Above is the why part, what you asked for, but I forgot to add the 'how to (probably) solve' part.
Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer MSI. Be sure to ONLY install the drivers using custom/advanced options.
View attachment 378446

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely and correctly.
How to fill in your system specs:
picture.php

picture.php
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
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