Solved Internet connection just stops and DPS doesn't run

EduinJBL

New member
Local time
1:44 AM
Messages
7
Hi,
I'm new to the forum and I have an issue. My 6 month old laptop just spontaneously stopped connecting to the internet. It says it has limited access to the network that 3 other computers all work on. I tried to diagnose it but the diagnostics says Diagnostics Policy Service isn't working. I tried to run DPS manually through services.msc and it came up with 'Error 2: The system cannot find the file specified.
Would truly appreciate help and offer anyone who does help an apology in advance for my computing naivety.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768
run Malwarebytes Anti Malware scan and see what comes up...
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
can't download it as I have no internet access
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768
actually I realised I can download it on this computer and transfer it over the network
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768
I've completed both a malwarebytes and a NIS scan and both came up with nothing. Thoroughly stumped
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768
The first image from above showed that you had an IP address of 169.xxx.xxx.xxx, which means you don't have a valid IP address. Start a command prompt, and run ipconfig /release and then run ipconfig /renew Let me know if this helps.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Build
OS
windows 7 ultimate x64
CPU
AMD Phenom II x6 1090T
Motherboard
Gigabyte GA-MA770T
Memory
12gb
Graphics Card(s)
Radeon HD 4770
Sound Card
Onboard MB
Monitor(s) Displays
27" Asus LCD
Screen Resolution
Huge
Hard Drives
WD 1TB STA 3.0
PSU
Cooler MastereXtreme Power RS550
Case
Unknown
Cooling
Arctic Cooling Freezer Pro
Keyboard
Standard PS2
Mouse
USB Optical Mouse

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768
Did you check and see if the RPC service is running? The RPC service stands for Remote Procedure Call (RPC). Try starting this service and then try the release and renew again.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Build
OS
windows 7 ultimate x64
CPU
AMD Phenom II x6 1090T
Motherboard
Gigabyte GA-MA770T
Memory
12gb
Graphics Card(s)
Radeon HD 4770
Sound Card
Onboard MB
Monitor(s) Displays
27" Asus LCD
Screen Resolution
Huge
Hard Drives
WD 1TB STA 3.0
PSU
Cooler MastereXtreme Power RS550
Case
Unknown
Cooling
Arctic Cooling Freezer Pro
Keyboard
Standard PS2
Mouse
USB Optical Mouse
it was running all along, same results again.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite C660
OS
Windows 7 Home Premium x64
CPU
Celeron(R) Dual Core CPU T3500 @2.10GHz
Memory
3gb
Graphics Card(s)
Mobile Intel(R) Series Express Chipset Family
Sound Card
Realtek High definition Audio
Screen Resolution
1366 x 768
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