Internet Diagnostic Service not executing.

[T7388]

Recently my laptop crashed (BSoD) with a language pack fault. I fixed it by restoring it to a working point but since doing that my laptop won't connect to a WiFi I usually connect to (not a home WiF).

I tried to run a Diagnostic on it but got the error that my diagnostic tool was not executing.

This problem is similar but the IP Reset file did not work on my laptop.

I can upload a .txt of my ipconfig /all later as I'm currently on my mobile.

 

[GokAy]

What security software are you using? Post ipconfig results when you get the chance.

Try run cmd as admin:

sfc /scannow

- Remove and reconnect to the wireless network - http://www.sevenforums.com/tutorials/120670-wireless-network-remove.html
- Check wireless IP settings (set auto IP and DNS server)
- Run in cmd as admin: netsh winsock reset
- Check whether "WLAN AutoConfig" service is Automatic and started.

 

[T7388]

IPConfig is in Spanish, as that's the original lamguage of the Computer I use. I'll post details of the "sfc /scannow" as soon as it's done.

Did the Reset, will restart when the scan is done.

Do I check the "WLAN AutoConfig" in "cmd.exe", "services.msc", "msconfig.exe" or somewhere else?

Configuración IP de Windows


Adaptador de LAN inalámbrica Conexión de red inalámbrica 2:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de Ethernet Conexión de área local:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de Ethernet Conexión de red Bluetooth:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de LAN inalámbrica Conexión de red inalámbrica:

Sufijo DNS específico para la conexión. . :
Dirección IPv6 . . . . . . . . . . : ::885f:7a34:a72b:469
Dirección IPv6 temporal. . . . . . : ::7442:55c8:2c14:aaff
Vínculo: dirección IPv6 local. . . : fe80::885f:7a34:a72b:469%10
Dirección IPv4 de configuración automática: 169.254.4.105
Máscara de subred . . . . . . . . . . . . : 255.255.0.0
Puerta de enlace predeterminada . . . . . :

Adaptador de Ethernet VMware Network Adapter VMnet1:

Sufijo DNS específico para la conexión. . :
Vínculo: dirección IPv6 local. . . : fe80::1d49:9b70:a68e:10f4%24
Dirección IPv4 de configuración automática: 169.254.16.244
Máscara de subred . . . . . . . . . . . . : 255.255.0.0
Puerta de enlace predeterminada . . . . . :

Adaptador de Ethernet VMware Network Adapter VMnet8:

Sufijo DNS específico para la conexión. . :
Vínculo: dirección IPv6 local. . . : fe80::15a8:32b3:d677:33e9%25
Dirección IPv4 de configuración automática: 169.254.51.233
Máscara de subred . . . . . . . . . . . . : 255.255.0.0
Puerta de enlace predeterminada . . . . . :

Adaptador de túnel Conexión de área local* 14:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{C03467BD-B000-4559-9D10-429337F83F36}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{79BBA7BB-2CFA-4C66-9181-2AB6379D87C5}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{C361E1E0-4C9F-47F5-BBCF-FAF390ADB907}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel Reusable ISATAP Interface {E1220A39-98CD-4407-A8AE-6CF8436322
1C}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{EEBA6EFD-FB8B-4B98-86CA-0A132EB05983}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{A5C88F24-56D5-4AD5-87A0-BDE766A2796D}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

 

[T7388]

Double posted, sorry.

Sfc /scannow result:

windows found damaged archives and repaired them successfull.

Am rebooting as per directed from the Reset.

Edit:
No change at all in the Internet Diagnostic Directive.

 

[GokAy]

What security software are you using? Try uninstalling it.

WLAN AutoConfig is in services.msc

 

[UsernameIssues]

T7388,
I do not see where you have completed the steps to "Remove and reconnect to the wireless network" requested in post #2.

Also, please run SFC/SCANNOW a second time.

 

[T7388]

GokAy - AVG free, 2015 edition. I'll try that as soon as I get home. Unfortunately I don't see WLAN AutoConfig in services.msc??

UsernameIssues - I forgot to reply to that, I have attempted those steps on various WiFis, no difference. Will run sfc /scannow when I get home aswell.

Any other thoughts?

 

[UsernameIssues]

If the WLAN service is missing, then that might explain your issue of not connecting to a Wireless Access Point:



I'm not sure how best to restore that service.

 

[GokAy]

http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windows-7-a.html
Download the reg file for WLAN AutoConfig. Procedure is in the tutorial.

 

[T7388]

WLAN AytoConfig is started without problem, thanks for the .reg file GokAy

Second sfc /scannow result is:

Windows resource protection encountered damaged files and repaired them correctly. To obtain more details, consult CBS.Log.

Problem still persists.

 

[UsernameIssues]

See option #3 in this tutorial:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please attach the file named sfcdetails.txt to your next post - using these steps:
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[T7388]

Everytime I try that command it tells me that it can't find the specified route, that ""[SR]"" isn't a recognized internal or external command, or an outright "access denied"

 

[UsernameIssues]

Please post a screenshot of the cmd window rather than typing out the error that you see.

You should be able to copy the command line from the tutorial and paste it into the cmd window.
findstr should be the first part of the command, not "[SR]".

 

[GokAy]

Maybe need to run cmd as admin if you skipped that step.

 

[T7388]

Got it.

As I'm on a mobile, the forum will only allow pictures to be attached so I'll find a way to upload said file shortly.

 

[UsernameIssues]

WLAN AytoConfig is started without problem, thanks for the .reg file GokAy

Second sfc /scannow result is:

Windows resource protection encountered damaged files and repaired them correctly. To obtain more details, consult CBS.Log.

Problem still persists.

Which problem still persists?
The Wi-Fi problem or the SFC problem?
Or both?

Got it.

As I'm on a mobile, the forum will only allow pictures to be attached so I'll find a way to upload said file shortly.

The file mentioned in the scan results should have no impact on the Wi-Fi problem. The SFC issue can be dealt with after the Wi-Fi issue is fixed.

 

[T7388]

WiFi problem still persists. I can see WiFis, just when I try to connect it says I'm connected but doesn't really connect.

 

[UsernameIssues]

Are you still getting a "169" IP address?

Adaptador de LAN inalámbrica Conexión de red inalámbrica:

   Sufijo DNS específico para la conexión. . :
   Dirección IPv6 . . . . . . . . . . : ::885f:7a34:a72b:469
   Dirección IPv6 temporal. . . . . . : ::7442:55c8:2c14:aaff
   Vínculo: dirección IPv6 local. . . : fe80::885f:7a34:a72b:469%10
   [COLOR=Red]Dirección IPv4 de configuración automática: 169.254.4.105[/COLOR]
   Máscara de subred . . . . . . . . . . . . : 255.255.0.0
   Puerta de enlace predeterminada . . . . . :

 

[T7388]

IPv4 address is exactly the same.

 

[UsernameIssues]

Just as a test:
If you know what the IP range is supposed to be, manually assign the wireless network adapter a static IP in that range and see if Internet connectivity is restored.