Internet doesn't work on all browsers

[Girom]

Internet only works well on QTWeb browser and doesn't work on FF IE Opera. On Avant, it partially works. Can't access archive.org for example.

Nevermind, it works now after running Adwcleaner.

Edit: it's not working again. (for all browsers except avant and qt web)

It seemed to work for a little on Firefox, but doesn't work again.

 

[mehdinikfar]

hi
upgrade or reinstall any browser with your uninstaller and etc that doent work.

 

[Carnivore]

If it's not caused by malware then you could try flushing your DNS. Just Google 'flush dns' if you're not familiar with the procedure.

 

[Girom]

I tried flushing DNS but it didn't work. Now Avant doesn't work neither. No browsers work. So I am using another user account and all browsers all on this account. I would like to fix up the internet though on that account because it has all my programs there.

 

[Girom]

i especially need the internet connection because i need some epub files to sync on dropbox. I have a lot of work saved there. i suppose i could put them in public documents folder and access it from the other user account, but still.

 

[A Guy]

OK, you say the internet doesn't work. Let's be specific. I know it's multiple browsers, but let's us IE as an example. If we locate the problem, any fix will apply to all.

You try to visit, say, Seven Forums with IE...what happens, does it never connect? Do you get an error message? Post screenshots where possible

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Assuming you can't connect to Seven Forums, now ping Seven Forums

Search> In search box type cmd> Enter> In command prompt type ping www.sevenforums.com> Enter

Post a screenshot of the results.

You mention AdwCleaner finding and correcting some issues. Suggest you download the free Malwarebytes, and Superantispyware and run some scans.

I'd make sure you are not infected first, as any infection could easily explain any internet issues.

A Guy

 

[Girom]

This is the ping result.

 

[JDobbsy1987]

You can ping SevenForums.com fine looking at that screenshot.
What happens when you try to browse to SevenForums.com in Internet Explorer?
Do you get any error messages?

Have you tried any of the following Bill suggested?

Suggest you download the free Malwarebytes, and Superantispyware and run some scans.

I'd make sure you are not infected first, as any infection could easily explain any internet issues.
A Guy

Regards,
Jamie

 

[Girom]

I ran Malware bytes and deleted everything it scanned. The error message mentions proxy, so I think this problem is probably from proxy softwares that I downloaded (most of them didn't work and kept affecting the the internet connection even when I closed them because it kept running in the background, so I ended up deleting them but the problem continues)

 

[A Guy]

Open FF> Tools> Options> Advanced tab> Network tab> Connection: Configure how Firefox connects to the internet> Settings button> Configure Proxies to Access the Internet> Put a check next to No proxy> OK your way out

Go back in and confirm the setting took. Try it now. A Guy

 

[Girom]

It works for FF now but how do you make it work for IE too? Also, does this make all proxy programs not work at all?

Weird.. I just ran ultrasurf and the internet started working on IE as well.

 

[A Guy]

I would reset IE. Seems like the malware played some games.

http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

Also, download and run AdwCleaner (Choose Download now@BleepingComputer)

AdwCleaner Download

How To Use AdwCleaner [Manual] | malwareremovalguides

Run the Junkware Removal Tool as well

Junkware Removal Tool Download

A Guy

 

[Girom]

Ok I'll try doing all of that. But to update, when I was running ultrasurf, suddenly the internet did not work for IE. I went to Opera browser and Avant browser, and the internet seemed to work for a brief while on both but then stopped. On Opera th internet stopped as the page was still loading. And then I thought at least FF would work so I launched FF again but it didn't work and when I checked the setting it was not set to 'no proxy' even though I set it to that just a while ago. Can it change itself like that normally or is it work of malware?

 

[Girom]

I ran junkware removal, but I still have the same problem. Whenever FF is closed and I have to re launch it, I have to click the checkbox for 'no proxy'. AdwCleaner won't run. (It keeps saying 'pending') I have the version 3.010.

 

[A Guy]

I suspect you still have an infection. Suggest you run Windows Defender Offline

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

I'd also try a bootable AV disc, as it can scan outside of windows

Comprehensive List of 26 Bootable Antivirus Rescue CDs for Offline Scanning ? Raymond.CC

Download and run the Farbar Service Scanner

Farbar Service Scanner Download

Fix Internet Connection after Malware Removal - Select Real Security

A Guy

 

[Girom]

I ran Windows Defender and it didn't catch anything. I made the notepad file and ran Farbar and it said this (Yahoo is offline): Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Google IP is accessible. Google.com is accessible. Attempt to access Yahoo.com returned error: Yahoo.com is offline IE proxy is enabled. ProxyServer: http=182.253.72.86:80 Windows Firewall: ============= Firewall Disabled Policy: ================== System Restore: ============ System Restore Disabled Policy: ======================== Action Center: ============ Windows Update: ============ Windows Autoupdate Disabled Policy: ============================ Windows Defender: ============== Other Services: ============== File Check: ======== C:\Windows\System32\nsisvc.dll [2013-08-22 08:25] - [2013-08-22 08:25] - 0029184 ____A (Microsoft Corporation) 6E2271ED0C3E95B8E29F3752B91B9E84 C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit C:\Windows\System32\dhcpcore.dll => MD5 is legit C:\Windows\System32\drivers\afd.sys => MD5 is legit C:\Windows\System32\drivers\tdx.sys => MD5 is legit C:\Windows\System32\Drivers\tcpip.sys [2013-12-03 15:30] - [2013-12-03 15:30] - 2551640 ____A (Microsoft Corporation) 6617F44D2432C529B2249A0498B6B40A C:\Windows\System32\dnsrslvr.dll [2013-12-03 15:30] - [2013-12-03 15:30] - 0255488 ____A (Microsoft Corporation) 5BAF7714E68F93515A937A3FA8587EF9 C:\Windows\System32\mpssvc.dll => MD5 is legit C:\Windows\System32\bfe.dll [2013-12-03 15:26] - [2013-12-03 15:26] - 0828416 ____A (Microsoft Corporation) 6468B696C65775D51A06615830E0E79D C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit C:\Windows\System32\wscsvc.dll => MD5 is legit C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit C:\Windows\System32\wuaueng.dll [2013-12-03 15:30] - [2013-12-03 15:30] - 3532288 ____A (Microsoft Corporation) 86D0BF4F792053A50D6EE43DFA5837A5 C:\Windows\System32\qmgr.dll => MD5 is legit C:\Windows\System32\es.dll => MD5 is legit C:\Windows\System32\cryptsvc.dll => MD5 is legit C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit C:\Windows\System32\ipnathlp.dll [2013-12-03 15:30] - [2013-12-03 15:30] - 0433664 ____A (Microsoft Corporation) F4414F57DF2CECB8FC969AA43A6B0D50 C:\Windows\System32\iphlpsvc.dll [2013-12-03 15:30] - [2013-12-03 15:30] - 0903168 ____A (Microsoft Corporation) DFC4050D58565ADBEE793A8D4AEBDAE6 C:\Windows\System32\svchost.exe => MD5 is legit C:\Windows\System32\rpcss.dll => MD5 is legit **** End of log ****

 

[A Guy]

Looks like IE is still using a proxy, did you do the reset yet?

http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

A Guy

 

[Anak]

I'm not entirely sure this is a malware problem. Is this your first time working with proxies, tunnels, and vpn's?

After reading through the ultrasurf web site there seems to be a lot of hoops to jump through in order for you to surf the web anonymously, and it makes changes automatically (without user intervention) by default when started or used.

Did you install ultrasurf or are you using it from a flash drive as suggested?

We also encourage users to store Ultrasurf on a flash drive or other external device, and run the tool from that rather than saving it on the computer, especially important for use on public computers or in internet cafes. There is a short cut Ctl+Alt+D to quit Ultrasurf and delete all temporary files, then quit Ultrasurf properly before unplugging the drive.

Source: Your Security

Can you post a screenshot of your startup programs? Use Method Three to see your startup programs: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

How to: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you did install it on your machine and it is a startup program disable it and see how it goes, if there is no change re-check the startup page, ultrasurf may have re-enabled itself.

If that's the case then uninstall it to check your internet connectivity. If it improves you will have to try and understand how ultrasurf needs to be setup in order for it to work properly on your machine before you re-install it.

If you used a flash drive, its making changes on the fly that your browsers can't handle and they will need to be set up properly. Did you read the part about using it on FireFox?

Add-on for Firefox
Firefox users need to download the firefox add-on besides the above software:

Source: Ultrasurf Support and Download Instructions

Did you add the Add-On??


There are better programs out that will do what you want without all the hassles. Internet Security or DNS Service for your Business or Home - OpenDNS comes to mind.

I could be wrong about that malware though, as an afterthought I pulled a google Safe Browsing Diagnostic and this is what popped up:

malicious software being downloaded and installed without user consent.

Hmm....that doesn't sound good to me.

 

[A Guy]

Ultrasurf? Yikes, an important bit of info

A Guy

 

[ICIT2LOL]

My 2 cents


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

&
Virus Removal Tools | Kaspersky Lab scroll down to the TDSS Killer and run it

there are heavier duty ones but try these first at lest it eliminates any possibles