Internet explorer 32-bit does not work, but 64bit does

[voodooevil]

Hello....
I do not know what happened, but IE was working just fine and now when i use it a window pops up and says internet explorer has stopped working and will send info to microsoft. I also can not get into the tools on the browser...it does not allow me.

I Tried doing a system restore and tried installing windows7 on top of itself, but no luck.
I tried to disable firewall etc, but nothing. I have been using norton360 version2.

For some reason IE-64 bit version works fine. And I can get email if i go through outlook 2007 directly.
Firefox will not launch either.
HELP!!!!!....Please
Thanks for any ideas...Joe

 

[LeeTutor]

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[voodooevil]

hi...
all is well...
I went to control panel
-internet options
-advanced tab
-then clicked reset button.

It now works...
Thanks....
Joe

 

[leQ]

how can you tell what version (32bit or 64bit) of IE8 you're using? i'm trying to get the 32bit IE working so i can run flash.

 

[screwballl]

another reason why I primarily use Firefox

 

[LeeTutor]

Click the Help menu and select About Internet Explorer; the version will say "64-bit edition". (If you don't see the Help menu, go the little question mark icon at the end of the tabbed pages toolbar, click the downward pointing arrow and choose About Internet Explorer.)

 

[lnicholls]

I am having exactly the same issue, but the simple reset didn't work from Control panel... does anybody have any ideas what might be causing this?

 

[Biohazardous]

I too am now having this problem I just installed windows 7 today.

 

[Biohazardous]

I have looked all over for a fix and nothing works. I even installed firefox and only the 64bit version works. The only way to get internet explorer working is to run as administrator. I have fresh installed windows 7 also and this still happens. The only thing on my system is componet drivers and anti virus.

 

[chev65]

I have looked all over for a fix and nothing works. I even installed firefox and only the 64bit version works. The only way to get internet explorer working is to run as administrator. I have fresh installed windows 7 also and this still happens. The only thing on my system is componet drivers and anti virus.

Hello biohazardous, this problem is caused when you installed the Asus Xonar drivers but didn't install the patch which is located in the Vista section of the Asus support page. The patch doesn't say anything about this fix but it works perfectly none the less.

The patch is hard to miss, it's right at the top of the page where you get the Vista Xonar drivers. Just install the patch and reboot. After you install the patch and reboot IE will work and so will everything else.

 

[Biohazardous]

Thanks chev65 I will take a look at that tonight when I get off work. Hope that helps things. Yay for the system specs helping.

 

[Biohazardous]

Seems to be working thus far thanks alot man.

 

[chev65]

Seems to be working thus far thanks alot man.

Knew it would work for you bio, everyone is getting messed up from that. Asus's poor driver arrangement hiding the patch over in the Vista section is kinda lame but I will say that once you get the patch the drivers work perfectly.

The real problem is that the Asus Xonar driver was made for the RC build 7100 and not the 7600 which has changes to the sound system. For some reason the same patch that works for Vista also works for build 7600 but the dumb thing is that it's on the Vista page where nobody thinks to look for a Win7 patch.

I discovered that before the patch came out you could also fix the problem by going to system configuration and disabling the HsMgr 32 file which was the actual cause of the problem. Not only did IE 32 bit lock up but it disabled most everything in the control panel also.

1800 views in this thread already, if this fix helps anyone else remember to rep.

 

[Biohazardous]

This topic will get more hits not many places have a fix. So hopefully more people will be helped

 

[chev65]

This topic will get more hits not many places have a fix. So hopefully more people will be helped

I agree and considering that Win7 hasn't even been released yet we will get a storm of people in here with the same problem.

It's been tough for me to diagnose this problem because most people, you included, did not even realize that the Asus Xonar driver was the cause of the problem in the first place. So I end up having to decipher the problem based on them saying that IE 32 bit isn't working right.

Before the patch come out I figured out how to solve the problem by shutting off "HsMgr 32' on start up but the patch does it without having to delate any files.

 

[BoSox07]

Hello,

I am experiencing the same “Internet Explorer has stopped working” issue. Would someone be able to provide a direct link to the Asus Xonar driver? I googled it and am a bit uncertain as to which driver to use.

Also I do not have a Asus mother board, it’s a Gigabyte, would this driver still correct the “Internet Explorer has stopped working” problem?

 

[hankyhat]

I have just registered with this site because I am having this problem too where firefox and IE 32 bit and Skype do not work but thankfully the 64 bit does which i am using to type this plea for HELP! Also when I browse webpages that i have made myself stored locally(on my hard drive) they work. Its the webpages that come from the internet that dont. I dont even know if I have down loaded the Asus Xonar drivers. are these drivers included in the updates.
I dont have a clue whats happened and still not sure what to do even with all these great peoples advice. So, BoSox07, maybe we can get the answer.

when i get this sorted i will look more like this

A big thank you to the person who started this forum topic (Joe).

 

[Snufffed]

Hello....
I do not know what happened, but IE was working just fine and now when i use it a window pops up and says internet explorer has stopped working and will send info to microsoft. I also can not get into the tools on the browser...it does not allow me.

I Tried doing a system restore and tried installing windows7 on top of itself, but no luck.
I tried to disable firewall etc, but nothing. I have been using norton360 version2.

For some reason IE-64 bit version works fine. And I can get email if i go through outlook 2007 directly.
Firefox will not launch either.
HELP!!!!!....Please
Thanks for any ideas...Joe

It really would be nice to know your system specs.
also

I Tried doing a system restore and tried installing windows7 on top of itself, but no luck.
I tried to disable firewall etc, but nothing. I have been using norton360 version2.

what do you mean NO LUCK and nothing. gesssssssssss it takes a lot of guesses to figure.

 

[Mark001]

When I lost my 32 bit IE to 64 bit and had no flash player -this is how I solved it,The only changes I noticed after checking everything and doing all the diognostic tests was I accepted an update from windows update.

















so I uninstalled the last couple updates and after each checked to see if my IE 32 bit worked and it did-I'm using it now.

 

[Mark001]

loss of 32 bit IE and flash player

When I lost my 32 bit IE to 64 bit and had no flash player -this is how I solved it,The only changes I noticed after checking everything and doing all the diognostic tests was I accepted an update from windows update.

what characters are you meaning? I'm new at this .I don>t know what you mean or how to lenghthen "characters?"















so I uninstalled the last couple updates and after each checked to see if my IE 32 bit worked and it did-I'm using it now.