Solved Internet goes Out When Using Phone

[PotatoMan83]

Just bought a V-Tech 2.4Ghz wireless home phone, and everytime I answer it or go to make a call, the internet drops. I am using cable with a belkin wireless router.

 

[torrentg]

The router uses the same or too close of a frequency as the phone. This is common. Return the phone and try to purchase one in a different range. 2.4 gHz is the most common though, ya so you'll have to look. Microwave ovens can do this too.

Alternatively, you can try to force your router to use a different channel than it does now, between 1-11 and maybe that will alleviate the devices interfering with each other. Try 1 first, then 11 and go from there.

 

[jkkw]

before you return the phone, try changing the wifi channel on your router to something other than the default. Most companies default to 1 or 6... there are 11 channels, try 11 (for eg.). you should be able to find a channel that co-exists with your phone, if not, then follow torrentG's advise in returning the phone

 

[mpeck001]

seen this alot in my jpb providing tech support and changeing channel on router usually works. i have found most default to channel 6 or 11 so i usually choose channel 9. good luck