Internet is not stable, help please.

ringo14

New member
So here's my problem, my internet speed is fine , but the connection just drops at random times ,sometimes every hour , same time, my internet goes down and i have to turn my router back off and on again to make it work. Sometimes it doesn;t even work , i get the yellow sign on my wifi icon, on my toolbar , and i have to leave it on for like a hour before it works again.

I know there's nothing wrong with my wifi router and the modem, because its been working fine ,I think its something to do with the connection lines from my house to the isp. And also when i run a troubleshoot on my wifi , i always get the "the connection between your access point and the internet is broken" So i have to restart my modem and my wifi router. I have to do this about 20 times everyday at least. Sometimes it can work for an hour or even longer without any problems, so it can;t by my modem or my wifi.

Here is a picture of the Diagnostics Test i ran on my modem:
2vmhbhj.jpg

I think the fail's are the ones that is causing my internet to behave like this.

Im running windows 7. 64 bit. Im using a wifi connection. My setup is the modem being connected to the wifi router , which i then connect from.

I hope you guys , understood what i said. Any help would be greatly appreciated. Also i've called my isp company, they said they would come tomorrow , if they do come , what should i tell the problem is? So they can fix it?
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 1545
OS
Windows 7 and Vista basic
Show them this screen print.
My guess is the provisioning for you DSL is not set correctly.
And that is the ISP's problem not yours.
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 Ultimate
Show them this screen print.
My guess is the provisioning for you DSL is not set correctly.
And that is the ISP's problem not yours.

Yes sometimes the dsl light on modem doesn't even show up. I will show them this , thanks.
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 1545
OS
Windows 7 and Vista basic
Yes, the problem is on the ISP end. Your router or modem may be bad too, they do have failures after working for a long time.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Yes, the problem is on the ISP end. Your router or modem may be bad too, they do have failures after working for a long time.

If it a problem my the ISP ,what should i tell them the problem is?
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 1545
OS
Windows 7 and Vista basic
Call them and explain what is happening and to send a tech to your place to fix it. If the router or modem is bad, and you lease from them, they should replce it.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Call them and explain what is happening and to send a tech to your place to fix it.

Alright , thanks. They are coming tomorrow anyways. Thanks for all the help everyone
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 1545
OS
Windows 7 and Vista basic
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