Internet/Network Drop

[Castiel]

My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.

 

[SquonkSC]

My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.

It might, and it might not. (I would think the latter.)

Can you provide us with some more info.

1. What brand, type router?
2. what brand, type networkcard? (100mbit or 1000mbit?)
3. auto IP or fixed IP?
4. how many computers are connected to the router?
5. What kind of network activity makes the connection unstable?
browsing? downloading? streaming? gaming? Or even when not doing anything?
6. What firewall do you use?
7. How far is the router from the point of entry of the phone line, in other words, how long is the phone line to the router?
8. Have you tried an other UTP cable?
9. Anything downloaded from torrent sites that might have a trojan?

That will do for now.

greetz

 

[Castiel]

My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.

It might, and it might not. (I would think the latter.)

Can you provide us with some more info.

1. What brand, type router?
2. what brand, type networkcard? (100mbit or 1000mbit?)
3. auto IP or fixed IP?
4. how many computers are connected to the router?
5. What kind of network activity makes the connection unstable?
browsing? downloading? streaming? gaming? Or even when not doing anything?
6. What firewall do you use?
7. How far is the router from the point of entry of the phone line, in other words, how long is the phone line to the router?
8. Have you tried an other UTP cable?
9. Anything downloaded from torrent sites that might have a trojan?

That will do for now.

greetz

• Router is a old Ambit. But uses Wireless G.
• Network card is a nForce one,Marvell 88E1116
• IP, IDK Auto Ip.
• 2 Wireless computers, mine is connected directly.
• No matter what the internet drops when my computer is connected the router, and when its not its fine.
• Windows Firewall, Router Firewall, but no settings applied.
• Well there is the Phone modem,for the phone, and the router connects through Coaxial from the phone modem. And then I connect directly to router with the ethernet cable that came with.
• No other cable
• No torrents.

 

[SquonkSC]

My internet drops so many times when my computer is connected to my router. I have to unplug my computer from the router so other users in my house can have internet. I can't play games or do anything over the internet. I have to constantly troubleshoot my network. And when my computer is connected to my router it seems to restart my router, and then it comes back to its regular connection and then drops again.

I was told to disable IPv6 protocol, does this really work?


Much help is appreciated.

It might, and it might not. (I would think the latter.)

Can you provide us with some more info.

1. What brand, type router?
2. what brand, type networkcard? (100mbit or 1000mbit?)
3. auto IP or fixed IP?
4. how many computers are connected to the router?
5. What kind of network activity makes the connection unstable?
browsing? downloading? streaming? gaming? Or even when not doing anything?
6. What firewall do you use?
7. How far is the router from the point of entry of the phone line, in other words, how long is the phone line to the router?
8. Have you tried an other UTP cable?
9. Anything downloaded from torrent sites that might have a trojan?

That will do for now.

greetz

• Router is a old Ambit. But uses Wireless G.
• Network card is a nForce one,Marvell 88E1116
• IP, IDK Auto Ip.
• 2 Wireless computers, mine is connected directly.
• No matter what the internet drops when my computer is connected the router, and when its not its fine.
• Windows Firewall, Router Firewall, but no settings applied.
• Well there is the Phone modem,for the phone, and the router connects through Coaxial from the phone modem. And then I connect directly to router with the ethernet cable that came with.
• No other cable
• No torrents.

First thought is to try another UTP cable.
We have to rule things out to get to the core of the problem.

With phone modem, you mean ADSL modem, right?
What's the DL/UL speed of the internet connection?

Coax from modem to router?
Now that's something you don't see very often nowadays.

Netcard has newest driver?
You have newest nforce chipset driver installed?
You haven't made any bandwidth reservation in the modem?

Greetz

 

[Castiel]

First thought is to try another UTP cable.
We have to rule things out to get to the core of the problem.

With phone modem, you mean ADSL modem, right?
What's the DL/UL speed of the internet connection?

Coax from modem to router?
Now that's something you don't see very often nowadays.

Netcard has newest driver?
You have newest nforce chipset driver installed?
You haven't made any bandwidth reservation in the modem?

Greetz

OKay, I got another cable and I connected to the router, and the lights flashed for a little and then the router restarted.

I guess, this is here for the phones.
The speed is a 10 megabit connection.

And actually the coaxial cable comes from the wall, goes into a splitter and then a cable from the splitter goes into the router.

Yes, they have the new drivers. Right when I installed Win7 I downloaded the new drivers from nvidia's site.

And for the reservation, not that I know of.

 

[SquonkSC]

It looks like the networkcard is causing a short circuit.

No windows setting or bios setting, or what ever wrong setting could ever make the router reboot just by entering the UTP cable.

The only option I can hand you, is to get a cheap PCI networkcard and plug that into your comp.

They cost less than a happy meal at mcDonalds, so that would be a cheap fix.

Good luck man,


PS. A router port could also be short circuiting, but I assume that if the router has more ports you have tried the other ports.

 

[Castiel]

OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?

 

[SquonkSC]

OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?

No, that's not necessary.

Have you tried using the other NIC?

 

[Castiel]

OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?

No, that's not necessary.

Have you tried using the other NIC?

Yeah, the router restarts when I plug in the ethernet cord from both NIC's.

 

[SquonkSC]

OKay, well my NIC's on my motherboard were working last Wednesday when I was using Vista. Before I installed Windows 7.

When I was formating/installing I had the ethernet cord plugged in to my NIC and router, should I unplugged it?

No, that's not necessary.

Have you tried using the other NIC?

Yeah, the router restarts when I plug in the ethernet cord from both NIC's.

Well, it must be a short circuit, maybe the router, or maybe the mainboard nics.

I have another test for you.

1. Take out the cable

2. Power down the computer and put in the cable.
Does the router restart when the computer is off?

When it does, post back, when not, next step

3. Take out the cable again

4. Then power on the computer and go into the bios

5. While in the bios, put in the cable again.

Does the router restart?
when it does, post back, when not, next step

6. take out the cable again

7. Go out of the bios and reboot
8. Right after the post screen press F8 to go into the windows boot menu

9. Put the cable in again.

Does the router restart?

Post back.

 

[Castiel]

I did all that and it didn't restart.


But! It restarts as soon as I log in to Windows.

 

[SquonkSC]

I did all that and it didn't restart.


But! It restarts as soon as I log in to Windows.

Well, then the netcard and or chipset driver must somehow upset the NIC's.

When you installed windows 7, did it find drivers for your NIC's?

And did it work then?

Did the problem start after updating with the newest Nvidia driver?

slowly running out of ideas here.

greetz

 

[Castiel]

I did all that and it didn't restart.


But! It restarts as soon as I log in to Windows.

Well, then the netcard and or chipset driver must somehow upset the NIC's.

When you installed windows 7, did it find drivers for your NIC's?

And did it work then?

Did the problem start after updating with the newest Nvidia driver?

slowly running out of ideas here.

greetz

After installation everything was fine. Good working, and running great. Until this just happened.

Now a Charter(ISP) technicion just left and he worked on our existing internet problem. But I showed him the Windows 7 deal and he didn't know what was going on. He said that it has to be the router or something in the OS to be doing this.

 

[SquonkSC]

I did all that and it didn't restart.


But! It restarts as soon as I log in to Windows.

Well, then the netcard and or chipset driver must somehow upset the NIC's.

When you installed windows 7, did it find drivers for your NIC's?

And did it work then?

Did the problem start after updating with the newest Nvidia driver?

slowly running out of ideas here.

greetz

After installation everything was fine. Good working, and running great. Until this just happened.

Now a Charter(ISP) technicion just left and he worked on our existing internet problem. But I showed him the Windows 7 deal and he didn't know what was going on. He said that it has to be the router or something in the OS to be doing this.

You're sure you haven't installed anything network related after that right?
No antivirus software? MSN messenger?

Check the Windows Update history for installed network related updates.

In the device manager, can you chose previous driver for the NIC's?

If it worked after install, maybe you could go back to a restore point from right after the install?

You would lose some programs that you installed after the restore point, but it's better than having no internet, right?

Good luck

 

[Castiel]

I pretty much quit on this, its just rediculous. I'm installing Xp as of right now. Because I have school work and gaming that has to be finished.

 

[SquonkSC]

I pretty much quit on this, its just rediculous. I'm installing Xp as of right now. Because I have school work and gaming that has to be finished.

I saw in your specs you have a great system to run Win7.

What build do you have? RTM? or previous?

 

[Castiel]

I pretty much quit on this, its just rediculous. I'm installing Xp as of right now. Because I have school work and gaming that has to be finished.

I saw in your specs you have a great system to run Win7.

What build do you have? RTM? or previous?

I was running RTM. And it is Windows 7 that is making the router restart. I did a clean install of Windows Xp and no problems at all.

 

[SquonkSC]

I pretty much quit on this, its just rediculous. I'm installing Xp as of right now. Because I have school work and gaming that has to be finished.

I saw in your specs you have a great system to run Win7.

What build do you have? RTM? or previous?

I was running RTM. And it is Windows 7 that is making the router restart. I did a clean install of Windows Xp and no problems at all.

The only thing I can come up with is that the connection was flooded as soon as you log on.
What's causing it, I dont know.

I've been troubleshooting for more than 20 yrs, but never came across this one.

Sorry to hear you have to go back to XP.