Internet not working

[pinoiboinaz80]

Hi Guys!

First of all, Happy Holidays to everyone!

I'm having a problem with me connecting to the internet. I just came back from Afghanistan a couple of days ago. The moment i arrived home, I tried to connect to my router and successfully connected right away. It says that it has internet access and all that but when i click on my browser and tried updating my anti-virus, it didn't work at all. My laptop is connected to the router that says "Internet Access" yet I wasn't able to connect to the internet. I even restore my laptop to the last time I knew it was working (connecting to the internet) which was dated when I was still back in Afghanistan. I remember a window had popped out when I was at Dallas Airport (something babylon) it it became my default website for some reason and i wasn't even sure if I installed it before. Please help. I know, you guys are busy coz of the Holidays but I appreciate any help I can get. Thanks a lot guys!

Esmo

 

[Ivan the SoSo]

sound like a virus esp. with the homepage change....have you run a scan without updating ?

 

[pinoiboinaz80]

It does. That was the one i was thinking but I updated the anti-virus right before I left Afghanistan. Any suggestions thou?

 

[Ivan the SoSo]

have you tried to run a scan anyway it might detect enough to cripple it enough to connect to the internet....might also try to restart the modem...also go to cnet downloads and download malwarebytes and a few other free anti spy ware programs to a usb stick or better yet burn to cd. Run programs and clean system and the usb stick...to prevent the gift that keeps on giving don't use the stick on any other system till it's clean.

 

[pinoiboinaz80]

Okay, I will try that. Thanks for the help and enjoy your Christmas Eve!

 

[Cato]

Malwarebytes as suggested is outstanding. If you're not using it now, I would suggest Microsoft Security Essentials also in collaboration with Malwarebytes. Those two have kept me bug free for quite some time.

Welcome home, and have a Merry Christmas! I can remember those homecomings from overseas at Christmas time. Been over 40 years, but they never leave your mind.

 

[Ivan the SoSo]

Malwarebytes as suggested is outstanding. If you're not using it now, I would suggest Microsoft Security Essentials also in collaboration with Malwarebytes. Those two have kept me bug free for quite some time.

Welcome home, and have a Merry Christmas! I can remember those homecomings from overseas at Christmas time. Been over 40 years, but they never leave your mind.

Make sure and I mean sure you are on the Microsoft site there are FAKE versions floating around......

 

[pinoiboinaz80]

I've done all the things you guys told me to do yet no luck of restoring my internet connection. I mean, it's connected to the router and all but it won't work when I use any internet browser. Thanks anyway guys!

 

[Ivan the SoSo]

Do you have another computer you can test the router with? Also did the scans show anything?

 

[pinoiboinaz80]

I have a working laptop that is connected to the router and i added my other laptop to it(My older laptop and desktop are both connected to my router). The scans didn't show anything.

 

[Ivan the SoSo]

How do you connect to the router Ethernet cable or wireless? Does the laptops taskbar icon show internet access?

 

[pinoiboinaz80]

Ok, I tried the LAN and it worked! I am connected to the internet but when i take the physical connection and use the wireless connection, it still won't connect to the internet. Getting a little frustrated but oh well. I will just be patient and just stay in one place since my wireless won't work. Thanks for the help guys!

 

[Ivan the SoSo]

Are the other computers LAN or wireless? If wireless, sounds like the wireless radio in the laptop died....check for bad /missing drivers...If they are LAN, sounds like a bad router radio....may have to buy a external wireless card for the laptop, or a router....

 

[kegobeer]

It might be worth removing the wifi card from the device manager, making sure to delete the drivers during the removal, then rebooting and letting Windows discover and install the drivers from the 'net.

 

[pinoiboinaz80]

I have one desktop computer that is LAN and a Laptop that is Wireless(Both working). Just my third laptop is not working (but with LAN, it does). I will check the driver if it is bad or what not. Thanks Ivan. You have a good one.

 

[Ivan the SoSo]

It might be worth removing the wifi card from the device manager, making sure to delete the drivers during the removal, then rebooting and letting Windows discover and install the drivers from the 'net.

+1 on that might try a modem reboot too......

 

[pinoiboinaz80]

So, correct me if I am wrong.
Go to Device Manager - Network Adapters - (Right Click on)Atheros AR928X Wireless Network Adapter OR Microsoft Virtual WiFi Miniport Adapter - Uninstall
Then Re-install it?
Please walk me through it. Thanks guys!

 

[Ivan the SoSo]

First try device manager left click on the atheros adapter up in the tool bar a icon with a dotted green arrow will appear use that to try to update the driver

 

[pinoiboinaz80]

I did that and it says that the best driver software for this device is already installed.

 

[Ivan the SoSo]

device manager...right click...properties....uninstall....click box to delete....after that then update drivers