Internet Problems

[Hronsdlensel]

I have an HP Pavillion dv7 3065dx, which runs Windows 7 Home Premium 64bit. Recently I've been having trouble playing internet videos from any website (they either don't load at all or take 5 or more minutes to load regardless of their size). When the problems began, I tried to download the free version of AVG and Malwarebytes to see if a virus or a rootkit could be the cause of my troubles, but though the downloader for the programs did download, when it ran it returned a message saying that it couldn't access the internet, and asking for information on any proxy server I might be using. I'm completely useless with computers. Please help me!

 

[chev65]

I have an HP Pavillion dv7 3065dx, which runs Windows 7 Home Premium 64bit. Recently I've been having trouble playing internet videos from any website (they either don't load at all or take 5 or more minutes to load regardless of their size). When the problems began, I tried to download the free version of AVG and Malwarebytes to see if a virus or a rootkit could be the cause of my troubles, but though the downloader for the programs did download, when it ran it returned a message saying that it couldn't access the internet, and asking for information on any proxy server I might be using. I'm completely useless with computers. Please help me!

If you can post a screen shot of your ipconfig /all I may be able to help with this probelm.

 

[Hronsdlensel]

 

[chev65]

Thanks for posting the screen shot Hronsdlensel.

Can you try going into device manager at the top choose the "View" tab then choose "show hidden devices" then go to your network adaptors and look to see how many of the 6 to 4 tunnel adaptors you have there?

If there are many of them you will need to delate all them and reboot your machine. Windows will make a new one for you. This is usually a driver problem.