Issue opening websites, Facebook, MSN, Microsoft - IE9,FF10,Chrome

[phrozenwire]

Hi All,

I have an issue which many people have but there is no direct answer. I have a Windows 7 Ultimate x64 machine with Realtek PCIe Gigabit Network Controller (On Board). I have a DLink DIR300 Wireless router directly connected to my PC and have a PPOE Broadband connection. I am not able to open websites like, Facebook, MSN, Microsoft, VMWare to name a few. I have Comodo Antivirus installed and the Windows Firewall and Windows Bit Defender services disabled. Following troubleshooting steps have been tried:

1. Hosts File looks ok with only the localhost entry.
2. Ping returns the IP address with no drops in packets.
3. Sites open perfect on my Laptop (Win XP) / Phone
4. Have Java and Flash installed
5. Installed updated drivers for NIC card from the Realtek Website.
6. Did a flush dns and register dns
7. Reinstalled Router Software.
8. Tried adding public DNS servers.

In any browser, the status says connected by fails to open the page. Also on some websites if I click a hyperlink on the page, a new tab is opened and says connected to the page but the page stays blank. Only the title and the logo of the website come up. Please help it is very annoying.

 

[koolkat77]

suggest to remove Comodo Antivirus and give Microsoft Security Essentials - Free Antivirus for Windows a try.

 

[phrozenwire]

Same Issue

Hi Buddy,

Thanks for the reply. But I removed the antivirus and tried the websites by not putting any antivirus. As mentioned Firewall and Defender is disabled. Also an update

1. Did a fresh setup of Dlink by doing a hard reset.
2. Did netsh int tcpip reset
3. Did netsh winsock reset

Very frustrating that it cant even open VMWare.com, answers.microsoft.com, technet.microsoft.com

 

[koolkat77]

you have tried clearing history of the browser right?

 

[Jacee]

You could also try resetting your router.

 

[UsernameIssues]

Welcome to the Seven forums phrozenwire!

Excellent posts. Great details on what you have tried.

Have you tried booting into the safe mode with networking and then attempting to surf to the sites that are giving you trouble in the regular mode?

 

[phrozenwire]

Safe Mode Same Issue

Hi All,

Thanks for being so helpful. Tried Safe Mode and Same issue, the site says connected but fails to display anything.

Windows IP Configuration

Host Name . . . . . . . . . . . . : OptimusPrime
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 14-DA-E9-ED-28-2C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, March 08, 2012 5:25:59 PM
Lease Expires . . . . . . . . . . : Thursday, March 15, 2012 5:26:00 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{31FB812F-FDB4-4658-8352-E421003162B0}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

This is my IP Config data. And the most annoying part is, I am myself a Sr. System Admin in an IT Company and yet am not able to fix my own PC.

 

[seavixen32]

Have you checked in the Network & Sharing Center to see what's going on there?

You could try disabling your network adapter, and then re-enabling it.

Failing that, you could try uninstalling it, and then re-installing it.

 

[UsernameIssues]

............Also on some websites if I click a hyperlink on the page, a new tab is opened and says connected to the page but the page stays blank. Only the title and the logo of the website come up.......

Is this repeatable (using the same website and link) or is this a random thing? If random, try any number of ways to ensure that the connection to the net is not dropping out. Maybe a constant ping to Google or streaming/downloading something that shows in task manager's graph of the network traffic.

I've worked on one network where the router quit passing DNS info after a while. Restarting the router made it working for a while... but of course, that bad router impacted all computers on the network. So, when you cannot get to these websites on the W7 box, can you then reach them using your XP system right after the failure on the W7 box?

 

[phrozenwire]

............Also on some websites if I click a hyperlink on the page, a new tab is opened and says connected to the page but the page stays blank. Only the title and the logo of the website come up.......

Is this repeatable (using the same website and link) or is this a random thing? If random, try any number of ways to ensure that the connection to the net is not dropping out. Maybe a constant ping to Google or streaming/downloading something that shows in task manager's graph of the network traffic.

This is repeatable. For eg if i open this forum and click a link on it, it will say connected but will not display the contents. This repeats even if i refresh and clear cache and re run it.

Also I removed the antivirus after disabling the services and then safely removing it via Appwiz.cpl

 

[phrozenwire]

Also as for the ping, sometimes the ping returns a valid response after resolving the name to ip and doesnt timeout, but the website doesnt load even though its pinging without a timeout.

 

[UsernameIssues]

.........This is repeatable. For eg if i open this forum and click a link on it, it will say connected but will not display the contents. This repeats even if i refresh and clear cache and re run it.........

Since it is repeatable, then it seems to be specific to the W7 box and not the router or the connection failing at random times... or maybe I've jumped to the wrong conclusion.

You mentioned that when a web page fails to load - it shows the title of the webpage shows in the browser, just not the page itself. What does "view source" in IE show for these pages that will not load? Or what does "view page source" in Firefox & Chrome show? Is the HTML there and you just cannot see it?

Does this problem also happen when you start IE without and add-ons?
Start > Accessories > System Tools > Internet Explorer (No Add-ons)

It seems unlikely that it is a core OS issue, but see if SFC /SCANNOW finds any problems. You might want to just start uninstalling software or it might be simpler to do a clean install of W7 like this or this.

 

[phrozenwire]

Page source shows the entire HTML code in all browsers. Strange thing noticed. On this website itself, the page loads but without images, says waiting for cssimg.sevenforumscdn.com.
Also on another forum website, techsupportforum.com, it stays stuck on waiting for cdn.techsupportforum.com
For vmware.com it says connected but page source is empty and neither the title displays anything. Ping also times out. But if i enter the IP address in the address bar and then try, the title comes up with the icon but the page info is blank so is the page.
For answers.microsoft.com, neither the IP works nor does it change the title. Damn Windows 7. Was much better of with XP but stupid XP doesnt detect more than 2GB of RAM.

 

[UsernameIssues]

So - IE without any add-ons fails too?

For me, pinging vmware.com resolves to 165.193.233.120 but times out...
...that server must be setup to not respond to pings.

But adding www to vmware.com resolves to e751.b.akamaiedge.net [184.30.3.51]...
...and that server does respond fine to pings.

Using IE9 on W7 surfing to 165.193.233.120 returns the vmware site prefixed with www; 184.30.3.51 returns nothing.

Have you tried the SFC scan?

 

[phrozenwire]

Tried SFC and it returned. One more development I noticed is that I removed my DLink DIR 300 from the scene. Directly connected the UT300R2U and configured PPPOE - Always On connection with VCT as 35 and rebooted the modem and checked and all sites opened super fast. I removed the username and password field from it and keeping it blank as it is again connected DIR 300 to it with the regular setup but the issue came back. Seems something is wrong with DIR 300 talking with the modem and returning back the data.
Another test, I reset the UT modem, kept all defaults with just removing the bridged mode from connection type and keeping it as pppoe. Reset the DIR 300 and configured everything from scratch. Same issue. So I believe issue lies with the DLink communication with the modem and vice-versa.

 

[UsernameIssues]

It sounds like you have found the problem. I did not dwell on the router because I thought that your XP laptop was using the same router without any problems. You might check to see if there are any firmware updates available for the router.

 

[phrozenwire]

Configure ADSL Modem and DIR 300

Thanks for the reply. I checked and there is no software or firmware update available for the DIR 300. Whatever is loaded currently is the recent one. Any idea what configuration should be done on the modem and the router. I believe with the manual or automated settings done directly on the wifi router, there is some communication issue which is causing the website problems.

 

[Infinite]

Try going to Control Panel and select Network and Sharing Center. Select Manage Wireless Networks at the left. Select the wireless network and select Remove. Do the same for every network. Did you change your ISP by any chance to comodo, try going into your network settings and checking and change to Google DNS or a DNS of your prefered choice.

 

[phrozenwire]

Try going to Control Panel and select Network and Sharing Center. Select Manage Wireless Networks at the left. Select the wireless network and select Remove. Do the same for every network. Did you change your ISP by any chance to comodo, try going into your network settings and checking and change to Google DNS or a DNS of your prefered choice.

There is no wireless connection to my desktop. My desktop is a wired connection to the DIR300. Wireless connections are to my laptop or Android Phone where it works fine.

 

[UsernameIssues]

Thanks for the reply. ~~~~
Any idea what configuration should be done on the modem and the router....

You are welcome - but I cannot think of any settings that would remedy the situation as I understand it.

If I'm understanding/remembering correctly...
...this is a summary of where we are:
A desktop cannot open some websites via your router.
The problem is repeatable from day to day. (same sites fail)
WiFi devices can open all websites via this same router.
(So the router is not set to block the sites that the desktop cannot visit.)

The desktop can open all websites when bypassing your router.

Does your router have settings that impact only hard wired devices?
Can you post a link to the manual for your router?
Or better yet - can you find an online emulator for your router
http://support.dlink.com/Emulators/dir330/112/index.html