Issue that I need help to resolve

[glennc]

Hello to all,
Thank you for any responders. CCleaner says there is a file F:\$Recycle.Bin\S-1-5XXXXXXXXXXXXXXXXXXXXXX\$RH2BEES.ashbak, and it can not erase it. I tried Windows Disk Cleaner, turned off hidden files and protected files and located it. It would not delete. It is a log file from Ashampoo Burning Studio 9 which is on my computer, but not used in a few months. I have no current ABS9 backup files on my computer. CCleaner gets locked onto it and sits, until I cancel out.
Does anyone have any idea of how to rid myself of this inconvenience, without resorting to power tools. Would appreciate all ideas.
glennc

 

[Maguscreed]

You could try unlocker on it to figure out exactly why it refuses to go.
Booting in safe mode and deleting it may also work.
Download Unlocker 1.9.0 - FileHippo.com

 

[glennc]

Howdy Maguscreed,
Thanks for the quick reply. I will attempt both suggestions. Appreciate it!
glennc

 

[Bill2]

Try deleting from the command prompt. Or try lockhunter.

LockHunter is a free 64/32 bit tool to delete files blocked by any processes

 

[gregrocker]

Check your msconfig>Startup list for any Ashampoo listings. I only allow AV and gadgets/stickies in startup to keep freeloaders off my CPU/RAM and from spying.

Next click Processes tab on msconfig, hide all MS services and see what's running. You may be surprised.

 

[OldMX]

Use any live distro like ubuntu and boot off it, then mount the disk and manually delete the folder.

 

[glennc]

Thank you one and all,
Your responses and help are appreciated. It is gone. Exactly how it is gone, I can not explain. Nothing seemed to be working. Then it let me delete the folder, that wasn't there and had already been deleted. That is how it happened. Why, I have no clue.
Do I get restrictions into certain areas where it say I have to be an Administrator, because I am using only a quasi-Administrator user? It kept saying after I deleted it the first time and it blocked me and made me hit yes or skip, then it let me in the Locked Recycle.Bin and I deleted all the folders. But it did not actually delete them until this last conveniently successful attempt.
I'm confused. So thanks for the support.
glennc