Issue with Universal Serial Bus (usb) Controller

[kwilt]

Today I clean installed windows 7 Home Premium x64 on my Toshiba Satellite S855D-S5120 Laptop. Everything has been going smoothly until I updated the drivers. It's been an all day battle trying to find these drivers since the computer came installed with Windows 8.

Here are the compatible id's for the drivers

PCI\VEN_1022&DEV_7812&REV_03
PCI\VEN_1022&DEV_7812
PCI\VEN_1022&CC_0C0330
PCI\VEN_1022&CC_0C03
PCI\VEN_1022
PCI\CC_0C0330
PCI\CC_0C03

The device says "The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver."

Yet, when I click search online for drivers it finds nothing. I had it working earlier in the day with the drivers that I manually downloaded online but when I restarted the computer the devices plugged into the USB port become unresponsive on boot.

If you can help I'd greatly appreciate it.

Edit: I also want to add that I'm not sure why the device is usb 3.0 when i only have usb 2.0 ports on my laptop

 

[maxie]

Hi Welcome to Seven Forums .. I could not find your Model Number any where on the Toshiba Website .. How ever you issue points to a Chipset Driver .. Which you can find in the Link below ..


AMD Chipset Drivers

 

[kwilt]

Sorry, I messed up a letter in my model number. It is fixed now.

 

[maxie]

No problem glad you got it sorted

 

[kwilt]

Oh, no you've misunderstood me. It's still not working lol.

 

[maxie]

Download the Intel Chipset SW Installation Utility .. From the Link below ..


Satellite S855D-S5120 Support | Toshiba

 

[kwilt]

Ok, i tried installing it but it gave me an error and told me computer did not meet the minimum requirements. I think it was made for windows 8.

 

[SIW2]

See if these are any use View attachment AMD.zip

 

[kwilt]

How exactly do i go about installing those?

 

[maxie]

Sorry its the AMD USB Filter Driver you need

Satellite S855D-S5120 Support | Toshiba

 

[kwilt]

I'd already tried those but i tried them again. It didn't work.

 

[maxie]

Page 9 Try that Driver ..

Download drivers:

 

[kwilt]

That didn't work either.. thanks for the help, i think you've done all you can.

 

[maxie]

Not really read the Link below and Install the AMD display Driver ..

Satellite S855D-S5120 Driver Missing - TOSHIBA FORUMS

 

[ComputerGeek]

You need the AMD USB 3.0 drivers. (The 3.0 drivers come with windows 8 but not in Win 7. That's why you need to find the driver for Win 7). I saw the USB 3.0 drivers on the link maxie provided you

 

[kwilt]

Didn't work

 

[kwilt]

You need the AMD USB 3.0 drivers. (The 3.0 drivers come with windows 8 but not in Win 7. That's why you need to find the driver for Win 7). I saw the USB 3.0 drivers on the link maxie provided you

I've tried many usb 3.0 drivers

 

[ComputerGeek]

I went to the AMD website HERE. I extracted the AMD USB 3.0 driver for you from their install package. (You're running Win 7 x64 bit, right?) If so, then

> Download HERE. Unzip to a folder on your Desktop. Then run the .msi installation file

/* EDIT */
p.s. I also checked. The USB 3.0 driver file i extracted is also a match for your hardware IDs

 

[kwilt]

I went to the AMD website HERE. I extracted the AMD USB 3.0 driver for you from their install package. (You're running Win 7 x64 bit, right?) If so, then

> Download HERE. Unzip to a folder on your Desktop. Then run the .msi installation file

/* EDIT */
p.s. I also checked. The USB 3.0 driver file i extracted is also a match for your hardware IDs

I run the msi installation file and it tells i me i need to run it with amd catalyst installer, so i do. But when catalyst starts, it has an unknown error every time and doesn't install it.

edit: here's a screenshot http://i.imgur.com/trf8ltx.png

 

[ComputerGeek]

Then let's do it this way... Open Device Manager. Right click Update Driver. Select Browse My Computer and point Windows to the folder containing the .INF file (same folder which contains the .msi file)