Issue with Universal Serial Bus (usb) Controller

[kwilt]

It seems to be working. I'll restart my computer and report back with results.

 

[ComputerGeek]

OK. Keeping my fingers crossed!

 

[kwilt]

You seem to have fixed my issues! Thank you very much!

 

[ComputerGeek]

Great news! Happy Computing!

 

[kwilt]

So i started my computer this morning and the problem is back. I don't know what to do.

 

[ComputerGeek]

Hi kwilt

I saw your post and am looking further into the issue. may take a bit of time to do so

A couple questions

1. Is this the first reboot since the problem was fixed? (i'm wondering if a pattern where it's fixed after install/reboot and always broken again after the next reboot)
2. When USB 3 not working, open DevMgr. In the menu bar click View->Devices by connection. Now click to expand the ACPI devices, till you see PCI bus. Expand PCI too. Find your USB 3.0 controller. Note everything is show in parent/child relationship. Make sure to expand all the children so i can see what, if any, devices are connected to your USB 3 controller.

The give me a screen. My example below is of a USB 2 controller as I don't have USB 3.0.. I outlined and expanded all the devices connecting to my USB 2 controller

 

[kwilt]

I've reverted back to windows 8, thanks for trying to help. I appreciate it.

 

[ComputerGeek]

I've reverted back to windows 8, thanks for trying to help. I appreciate it.

No problem.

If you hate the native Windows 8 interface (like i do) install Classic Shell. You can switch back and forth between Windows 7 style menus and Desktop look vs. Windows 8 metro with a mouse click