My Diagnostic Log
Attached is my diagnostic log.
I want you to disable autosync and connect your ipod, then launch itunes and then run the diagnostic.
Here is my log with screenshots
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
System manufacturer System Product Name
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 08DD4CEEB2BB6E0B
Current user is not an administrator.
The current local date and time is 2009-11-09 16:52:05.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3300 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 4e3066b6b87b71d49235bd0b27223ca7
The drive F: Slimtype eSAU208 2 Rev ML05 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {4A438CA0-B47E-47E0-9E7A-AB1AE2A672C6}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Nov 09 08:42:54 2009
Lease Expires: Tue Nov 10 08:42:54 2009
DNS Servers: 65.32.5.111
65.32.5.111
65.32.5.112
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-11-09 16:46:39.
**** CD/DVD Drive Tests ****
LowerFilters: AnyDVD (6.5.9.5),
UpperFilters: GEARAspiWDM (2.2.0.1),
I: ELBY CLONEDRIVE, Rev 1.4
Drive is empty.
**** iPod/iPhone Connectivity Tests ****
iPodService 9.0.2.25 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
ULi PCI to USB Open Host Controller. Device is working properly.
ULi USB 2.0 Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
HP_Administrator’s iPhone, iPhone 3G running firmware version 3.1.2
Serial Number: 83833XP6Y7H
**** iPhone/iPod Touch Sync Tests ****
Sync tests completed successfully.
