iTunes making Win 7 crash

[Jovan1210]

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iTunes makes Win 7 crash
I recently upped from [COLOR=#0072bc !important][COLOR=#0072bc !important]Vista[/COLOR][/COLOR] to Win-7 and have had several issues with iTunes. I updated to 9.1 w/o resolution. It makes Win crash when I try to sync anything or sometimes just because... This is the error I get....Any help is appreciated.!!:sarc:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000010
BCP2: 00000002
BCP3: 00000001
BCP4: 88E7023A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\[COLOR=#0072bc !important][COLOR=#0072bc !important]Windows[/COLOR][/COLOR]
\Minidump\042410-23883-01.dmp
C:\Users\username\AppData\Local\Temp\WER-45645-0.sysdata.[COLOR=#0072bc !important][COLOR=#0072bc !important]xml[/COLOR][/COLOR]

​

iTunes makes Win 7 crash
I recently upped from [COLOR=#0072bc !important][COLOR=#0072bc !important]Vista[/COLOR][/COLOR] to Win-7 and have had several issues with iTunes. I updated to 9.1 w/o resolution. It makes Win crash when I try to sync anything or sometimes just because... This is the error I get....Any help is appreciated.!!:sarc:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000010
BCP2: 00000002
BCP3: 00000001
BCP4: 88E7023A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\[COLOR=#0072bc !important][COLOR=#0072bc !important]Windows[/COLOR][/COLOR]
\Minidump\042410-23883-01.dmp
C:\Users\username\AppData\Local\Temp\WER-45645-0.sysdata.[COLOR=#0072bc !important][COLOR=#0072bc !important]xml[/COLOR][/COLOR]





I recently upped from Vista to Win-7 and have had several issues with iTunes. I updated to 9.1 w/o resolution. It makes Win crash when I try to sync anything or sometimes just because... This is the error I get....Any help is appreciated.!!:sarc:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000010
BCP2: 00000002
BCP3: 00000001
BCP4: 88E7023A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\042410-23883-01.dmp
C:\Users\username\AppData\Local\Temp\WER-45645-0.sysdata.xml

 

[usasma]

Please provide this information: http://www.sevenforums.com/crash-lockup-debug-how/66913-sf-diagnostic-tool.html

 

[Jovan1210]

Thanks for the link to the tool!!! I did not know about it. However, the .Zip file is 74 Mb and SF will not allow it to upload. Any suggestions?

 

[usasma]

Upload it to a free file hosting service and post the link here.

Or, split it up into manageable chunks and upload each chunk separately.
I'm (personally) primarily interested in the memory dump files (those ending in .dmp)

 

[Jovan1210]

I uploaded it to fileden.com. Here is the link...

FileDen.com | Free file hosting and online storage Forums.zip

Let me know if there is ANYTHING else you may need and thanks for taking a look into it,

J

 

[usasma]

Sorry, but FileDen won't let me create an account.
Please break up the file into manageable chunks and upload it that way.

 

[Jovan1210]

Ok. I used Arduos File splitter to break the .zip and I will upload all the separate files as well as the download of Arduos. Hope this helps. Otherwise, I may be able to use any other method or service you suggest. I think it will be like 10 posts, though...

 

[Jovan1210]

Nope, that's not gonna work either...

 

[Jovan1210]

Here is some of them...

 

[Jovan1210]

Memory...

 

[usasma]

Got the minidumps - but am having trouble with my batch files
Will work on it some more tomorrow. FWIW - there's at least a couple of memory dumps that show problems with your network devices. Please update those drivers first.

 

[Jovan1210]

OK--I've updated all the drivers and re-installed the latest versionof itunes w/o resolution. These are the latest dmps: Thanks for the help,

 

[usasma]

The last dump file blames tcpip.sys - but it also points to kmxfilter.sys - a component of your CA Internet Security product.
Please do the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the CA Internet Security from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of CA Internet Security using this free tool: Knowledge Document - Unicenter ServicePlus Knowledge Tools
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

CHDRT32.sys  Tue Mar 04 13:31:57 2008 - Conexant High Definition SmartAudio - http://www.carrona.org/dvrref.html#CHDRT32.sys
HpqKbFiltr.sys Mon Jun 18 18:12:03 2007 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver - http://www.carrona.org/dvrref.html#HpqKbFiltr.sys
HpqRemHid.sys Wed Jul 11 11:30:21 2007 - HP Quick Launch Buttons Remote Control HID Device - http://www.carrona.org/dvrref.html#HpqRemHid.sys
HSX_CNXT.sys Thu Nov 01 20:46:56 2007 - SoftK56 Modem Driver by Conexant   Systems - http://www.carrona.org/dvrref.html#HSX_CNXT.sys
HSX_DPV.sys  Thu Nov 01 20:50:39 2007 - SoftK56 Modem Driver by Conexant   Systems - http://www.carrona.org/dvrref.html#HSX_DPV.sys
HSXHWAZL.sys Thu Nov 01 20:47:51 2007 - SoftK56 Modem Driver by Conexant   Systems - http://www.carrona.org/dvrref.html#HSXHWAZL.sys
mdmxsdk.sys  Mon Jun 19 17:26:59 2006 - SoftK56 Modem Driver by Conexant   Systems - http://www.carrona.org/dvrref.html#mdmxsdk.sys
nvm62x32.sys Fri Oct 17 17:00:39 2008 - nVidia Etherenet Networking Driver (nForce chipset driver) - http://www.carrona.org/dvrref.html#nvm62x32.sys
nvsmu.sys    Fri Feb 16 10:50:31 2007 - nVidia nForce System Management Controller (nVidia nForce chipset  driver) - http://www.carrona.org/dvrref.html#nvsmu.sys
PxHelp20.sys Wed Mar 12 21:57:44 2008 - Sonic CD/DVD driver (used by many different CD/DVD programs) - http://www.carrona.org/dvrref.html#PxHelp20.sys
rimmptsk.sys Sat Feb 24 00:42:21 2007 - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#rimmptsk.sys
rimsptsk.sys Tue Jan 23 02:40:19 2007 - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#rimsptsk.sys
rixdptsk.sys Wed Mar 21 09:02:02 2007 - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#rixdptsk.sys
SSPORT.sys   Tue Nov 21 23:41:42 2006 - Samsung printer driver - http://www.carrona.org/dvrref.html#SSPORT.sys
SynTP.sys    Thu Mar 27 21:14:58 2008 - Synaptic Touch Pad Driver - http://www.carrona.org/dvrref.html#SynTP.sys
xaudio.sys   Thu Oct 18 18:36:53 2007 - Conexant audio system driver file - http://www.carrona.org/dvrref.html#xaudio.sys

Here's the summary of the BSOD:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 21:04:51.895 2010 (GMT-4)
System Uptime: 0 days 5:48:31.955
BugCheck D1, {10, 2, 1, 88e8923a}
*** WARNING: Unable to verify timestamp for [COLOR=Red]KmxFilter.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]KmxFilter.sys[/COLOR]
[COLOR=Red]Probably caused by : tcpip.sys[/COLOR] ( tcpip!TcpBeginTcbSend+9f6 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System

 

[Jovan1210]

It worked--it works!!!! I can't believe it!!!! OMG it worked!!! You are the BEST!!

I am now syncing all the i-whatevers and it is working nicely...

I chose Avast--should I leave it as is or go back and re-install CAs ISS??

Thank you. Thank you. Thank you.

 

[usasma]

I prefer the free antivirus myself - I use Avast and Avira on my systems - and have recently started using the Microsoft Security Essentials on other family member's systems.

I stay away from Internet Security/Security Center applications because of what happened here - it didn't definitely blame the CA program, and we could have spent weeks trying to nail it down.

But, there's more protection in an Internet Security application - but it's more complicated, so it's more likely to get corrupted and mess things up (and more likely not to leave any trace of it's malfunction).

So, in short, it's your call. Good luck!!!