iTunes Stopped working on my HP Laptop - need help resolving

nkromberg

New member
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I was importing CDs today when iTune stopped working. I then closed iTunes and I can not get it open again. I have reloaded iTunes and that did not help. I am on Windows 7. HP Pavilion. I have seen several posts on Apple Support which have not worked. Does anyone have a solution?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer Manufacturer/Model Number
HP Paviliondv4-21 165dx
OS
Windows 7 Ultimate x64
Have you tried using System Restore to restore to a date prior to when this started?
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1, 64-bitIntel Skylake i5-6600K, not overclocked8 GB HyperX DDR4-2666 (2 x 4 GB)none; graphics are integrated on CPU
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Ignatz Special; 4 speed manual gearbox; factory air conditioning; one of one
OS
Windows 7 Home Premium SP1, 64-bit
CPU
Intel Skylake i5-6600K, not overclocked
Motherboard
AsRock Z170M Extreme 4, micro ATX
Memory
8 GB HyperX DDR4-2666 (2 x 4 GB)
Graphics Card(s)
none; graphics are integrated on CPU
Sound Card
onboard: Realtek ALC1150; external: USB Behringer UF0-202
Monitor(s) Displays
Dell S2340M 23 inch IPS
Screen Resolution
1600 x 900
Hard Drives
System: Crucial MX100 series SSD, 128 GB;
Data: Samsung Spinpoint 103SJ, 1 TB;
Backup: WD Caviar Green WD30EZRX-00D8PB0, 3 TB
PSU
Rosewill SilentNight 500 watt fanless, semi-modular
Case
Antec Solo II
Cooling
Noctua NH-U12S; Noctua F12 intake, Noctua S12A exhaust
Keyboard
Microsoft 200 6JH-00001 USB
Mouse
Dell or Microsoft optical wired; USB
Antivirus
Microsoft Security Essentials and Malwarebytes Premium
Browser
Pale Moon
Other Info
All fans PWM; speeds at idle: CPU circa 500 rpm; intake circa 600 rpm; exhaust circa 600 rpm; CPU temps 27 idle and 47 C load in a warm room (27 C/81 F) when running Intel Extreme Tuning Utility stress test.
I have not done the system restore. Right now it appears to be related to a specific song in the music library. There is information in the support section at Apple.com that walks through how to resolve. I have not finished it yet due to travel.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer Manufacturer/Model Number
HP Paviliondv4-21 165dx
OS
Windows 7 Ultimate x64
Problems like this in iTunes that I used to have in Mac OSX could only mean a corrupted iTunes library file. The only way I remember to fix it, is to delete the iTunes Library file. I remember how annoying that was. It was every two/three months my library file would become corrupted and I had to delete it. If you suspect that a messed up MP3 caused the issue (which is what happened to me) then you must get rid of the MP3 that's causing the problem. Try to get a fresh copy of the song, by either ripping it from a music CD or by purchasing it from Amazon.

I was just about to post asking about how to get rid of iTunes in Windows 7. The program has just about gotten to my last nerve, plus now the iTunes store doesn't work (hasn't for at least a month). I have found that for playing MP3s I've had more success with Real Audio and WinAMP, than WMP and iTunes which are the leading MP3 programs. I suppose the only reason why most Windows users use iTunes is due to it's compatibility with iPods. I'm not getting an iPod for myself (have gotten 3 for my daughter who lost all of them).

I saw iTunes in my husband's old Vista laptop and I wasn't impressed, too many crashes of the program, equally in Windows 7 the program is just as annoying. Unfortunately.

Liliana
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bitT4500(2.30GHz)3GB MemoryIntel GMA 4500M
Computer Manufacturer/Model Number
Acer Aspire AS5736Z-4801 Notebook
OS
Windows 7 Home Premium 64-bit
CPU
T4500(2.30GHz)
Motherboard
Intel Pentium dual-core T4500(2.30GHz)
Memory
3GB Memory
Graphics Card(s)
Intel GMA 4500M
Sound Card
MS-Sound compatible
Monitor(s) Displays
1366 x 768 LED backlight 15.6"
Screen Resolution
1366x768
Hard Drives
250GB HDD 5400rpm internal
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